Inside Customer Service

JUNE 8, 2023

Here's an old video from the archive that shows what happens when people try to do more than one thing at once: What can you do instead? For example: Greeting customers Reading customer emails Using positive tone and body language Below is a short video from my LinkedIn Learning course, Customer Service Foundations.

Customer Service 169

Customer Service Contact Center Start-ups 169

Inside Customer Service

MAY 11, 2023

This short video provides more information about gathering stakeholder expectations. This short video will give you more ideas on analyzing your data: Understanding data-analysis techniques from Instructional Design: Needs Analysis by Jeff Toister You can often identify additional insights from analyzing your data.

Mystery Shopper 183

Mystery Shopper Customer Service Mystery Shopping Start-ups 183

Inside Customer Service

APRIL 14, 2022

LinkedIn Learning subscribers can watch this short video to learn more about these exercises. LinkedIn Learning subscribers can watch this short video to learn more about this exercise. LinkedIn Learning subscribers can watch this short video to learn more about these exercises. Now we need to take action and provide solutions.

Customer Service 130

Customer Service Retail Start-ups 130

Inside Customer Service

JULY 8, 2021

The team had gathered to take my Customer Service Foundations course on LinkedIn Learning. hours to watch the videos and complete the exercises as a group. Perhaps you asked a friend for a quick tip or watched a YouTube video, but you directed all of your own learning. It was taking the team 4.5 What is the 70-20-10 rule?

Customer Service 148

Customer Service 148

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. It plays a key role in keeping your agents aligned in their approach and messaging, as they support your callers daily. What is Call Center Training?

Contact Center 141

Contact Center Gaming Start-ups Customer Service 141

Inside Customer Service

APRIL 27, 2023

Step 1: Set a SMART goal This embarrassingly amateur video explains how: You can use this worksheet to help you. It helps you write goals that give your team clarity, inspire teamwork, and encourage the right behaviors. The FIT goal model also makes costly incentives, prizes, and leaderboards completely unnecessary. Intrinsic motivation.

Customer Satisfaction 207

Customer Satisfaction Customer Service Customer Survey Technology 207

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum. This self-paced course is for anyone who wants to learn the best way to lead customer experience for strategic impact. This customer experience course is an actionable overview for making CX a team sport company-wide.

Sports 71

Sports Customer Experience Entertainment VOC 71

Kerry Bodine

JUNE 3, 2021

If you’re looking to level up your customer experience skills, you need to check out my online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. You won’t find any highfalutin language or academic explanations in my course. You’ll access the course through a secure, easy-to-use website.

Customer Experience 71

Customer Experience Customer Journey Map 71

Inside Customer Service

MARCH 30, 2023

Naturally, you think of training. This guide shares everything you need to know to get started. It includes step-by-step instructions for designing and delivering your training program. I've also included my best advice on who should do this training and when. Contents: What is service culture training? How do I personally contribute?

Construction 183

Construction Customer Service Customer Experience 183

Myra Golden Media

OCTOBER 20, 2021

Watch my video to see my complete answer on how to handle customers in distress. I have a free De-escalation Mini-Course to help you and your team navigate challenging interactions. I’m not trained to help people in crisis. Err on the side of caution. When in doubt, reach out to your manager. Continue the conversation with me?

Customer Experience 118

Customer Experience 118

Heart of the Customer

APRIL 17, 2021

But it’s 2021, so of course “sat down with” means “met on Zoom.”) You can watch the complete video […]. Heart of the Customer’s Jim Tincher sat down with Style Psychology Founder and CEO Kate Nightingale recently, to discuss the role of emotions in the customer experience.

Customer Experience 103

Customer Experience CX 103

Zendesk

MARCH 1, 2022

Kajabi is the leading knowledge commerce platform for creators and entrepreneurs, helping its customers share and monetize their knowledge at scale by creating their own video courses, podcasts, and more—from your grandma monetizing her expert cookie baking to industry influencers or people who are passionate about a charitable organization.

CX 98

CX ML Machine Learning Artificial Intelligence 98

Inside Customer Service

FEBRUARY 10, 2022

This short video provides more information about who is an internal customer. It had a good product and she was successful, but something was gnawing at her. My friend explained that it was becoming increasingly difficult to hit her sales targets. The challenge wasn't a new competitor, shifting market conditions, or even the pandemic.

Customer Service 130

Customer Service Contact Center Retail Sales 130

Intercom, Inc.

JULY 6, 2022

Head over to our help center for a demo video and to learn more about what’s new. We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. Let’s dive in.

Start-ups 210

Start-ups Customer Retention 210

Uniphore

JANUARY 25, 2022

While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Intercom, Inc.

MAY 26, 2022

Offer your customers several ways to get support across a variety of channels (phone, email, text, chat, video, self-service, etc). . Resolving customer issues during first contact means your customer support teams are working more efficiently and are therefore able to help more customers over the course of a day.

Net Promoter Score 210

Net Promoter Score Customer Satisfaction Customer Service 210

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. . You matter.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

ProProfs

DECEMBER 28, 2022

These are a group of courses, modules, quizzes, or other activities bundled together, which enable learners to progressively build knowledge through mastery of different topics. You can add quizzes or assessments at the end of each course chapter to track learner progress. Wondering what a learning path is? Types of Learning Pathways

Start-ups 52

Start-ups Gaming Education 52

ProProfs

JUNE 5, 2020

At that time, learning involved in-person instructions, home assignments, exams, use of specific course materials, and classic pedagogy. With the advent of e-learning, the demand for online courses is also on the rise. Instructors are creating virtual learning environments and adding courses. But times have changed now. .

Education 97

Education Gaming Business Operations Innovation 97

Myra Golden Media

NOVEMBER 13, 2017

I recorded this video last week for a client. As a special treat for you, I’m sharing one module from my client’s course. This video is about giving customers an experience that makes them feel good and maintains their esteem. It’s part of a full 16-module customer service training. Was This Helpful?

Customer Service 109

Customer Service Customer Experience 109

Intercom, Inc.

AUGUST 6, 2018

Here at Intercom, one way we’ve tackled this problem is by creating personalized videos. Pairing automated in-app messages with personalized videos has enabled us to strike that delicate balance between being efficient and being human. Nearly 50% of our customers opened our first video message! That’s no small feat.

Customer Relationship 148

Customer Relationship Start-ups Education Sales 148

Customer Experience Matrix

APRIL 26, 2024

Of course, we are just one voice among many, and are easily drowned out by vendor promotions. Has anyone asked you recently about the past, present, and future of Customer Data Platforms? That's odd; people ask me those questions all the time. Here are my current answers. What stages has it gone through over that time?

AI 78

AI Education Hospitality Hospitality 78

ProProfs

FEBRUARY 13, 2018

Today, people are keen to learn new things through online training courses. The reason behind that is online training courses are readily available, accessible and compatible with any device you are using. However, to create such courses, you need to use the right authoring tool that enables responsive design. Take a look.

Entertainment 97

Entertainment Start-ups 97

Myra Golden Media

MARCH 18, 2020

YouTube Short Customer Service Videos. I have dozens of videos on YouTube covering everything from call control, to de-escalation, to telephone skills. These classes include engaging video teaching, quizzes, and closed captioning. SCORM COURSES FOR YOUR LMS. Here’s what we’ve got going on…. Upload our classes.

Customer Service 71

Customer Service Customer Experience 71

Myra Golden Media

DECEMBER 2, 2021

Many of you know me from my popular LinkedIn Learning courses. I’ve loved flying to Santa Barbara, renting a car, and driving to Carpinteria to film my LinkedIn courses. Working remotely with my producer, director, teleprompter operator, sound tech, and lighting expert, we set up a full studio and recorded two courses!

Start-ups 62

Start-ups Customer Experience 62

ProProfs

FEBRUARY 15, 2022

online courses and templates. training videos. Course & Template Library. Off-the-Shelf Courses. Course Creation Services. Off-the-Shelf Courses. Interactive Videos. Million Course Assets. These solutions include: eLearning authoring tools. learning management systems. project managers.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

ProProfs

AUGUST 9, 2021

Online training courses are pretty standard these days regardless of which training you’re administering, which departments you’re training, and in which industry. These courses are usually designed by experts and focus on one topic. You can edit them to add your existing course content and personalize them with branding.

Compliance 52

Compliance Social Media Case Management Education 52

ProProfs

MAY 15, 2020

In the course of virtual training, your virtual audience may, at times, feel isolated due to the lack of real face-to-face contact. Components of quality e Learning programs such as virtual classrooms, chat , surveys , discussion forums, and video conferencing can make learning highly interactive. Pay Attention to Course Design.

Gaming 98

Gaming Start-ups Education Technology 98

Comm100

JULY 20, 2023

It can provide real-time assistance to students attending virtual classes, offer clarification on course materials, and guide them through complex concepts. By leveraging the vast number of educational resources available online, ChatGPT can curate personalized content, suggesting relevant readings, videos, and exercises.

Education 60

Education Artificial Intelligence AI Gaming 60

ProProfs

JANUARY 30, 2023

Training expenditure in the US has crossed the $100 billion mark. Considering how expensive training can be, even a few wasted training sessions can be heartbreaking. Businesses must consistently create the right training programs and conduct them impactfully. But how can you ensure this without further adding to the training costs?

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

ProProfs

JANUARY 30, 2020

To make courses online as engaging and beneficial as possible, it’s important to include several assessment tools. These may come in the form of formal or informal assessments that may or may not count toward the final score of course participants. The type of assessment that a course uses should be consistent throughout the training.

Outlook 87

Outlook Education 87

Customers That Stick

JANUARY 30, 2020

Check out the video below to hear Adam’s one win that you can take away from Finish to improve your organization’s customer experience and customer service. Drawing on his popular 30 Days of Hustle course, Acuff teaches readers. In this One Win Book Review, we take a look at Finish by Jon Acuff. About Finish.

Start-ups 113

Start-ups AI Customer Service Customer Experience 113

Fonolo

NOVEMBER 23, 2021

Is there a way to make the training courses more interactive? When you think of the phrase “call center training”, does the word fun come to mind? If it doesn’t, you’re probably not alone. But the old textbook methods just won’t do! Agent training is more important than ever before. Balancing education and engagement.

Contact Center 148

Contact Center Gaming Education Sales 148

ProProfs

MAY 3, 2023

You’re also responsible for generating eye-catching questionnaires, targeting the right audience, securely storing the responses, analyzing the data, and more. But this is only possible if you have the right quiz maker tool. Unfortunately, no matter how popular ClassMarker is, there are still things that users want to see improved.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

You’re also responsible for generating eye-catching questionnaires, targeting the right audience, securely storing the responses, analyzing the data, and more. But this is only possible if you have the right quiz maker tool. Unfortunately, no matter how popular ClassMarker is, there are still things that users want to see improved.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

OCTOBER 4, 2022

Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. You may ask. . Well, for starters let’s consider some hardcore, eye-opening data. It’s simple. .

Compliance 52

Compliance Finance Government Agriculture 52

Beyond Philosophy

OCTOBER 29, 2022

Of course, the candidate campaign ad creators want voters to choose would never do those things. Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast. It’s genius, and very common.

Management Consulting 89

Management Consulting Customer Experience CX Sales 89