Remove about office-locations
article thumbnail

3 ways to build better connections with remote coworkers

Inside Customer Service

Building relationships can take more effort when you aren't located in the same office. That often happens informally when you work in the same office. Those few days in person created a deeper sense of rapport that made work faster once employees went back to their far-flung locations. It's not hopeless.

article thumbnail

35 Indicators that a Company Isn’t Customer-Centric

CX Accelerator

When I called the airline, I explained to them that I didn’t have my booking code — and apparently my name, credit card number, location, and approximate time of the flight were not enough to find my reservation. After demanding a supervisor, the representative said, “I am your highest point of contact of contact in this office.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers are not tied to any physical location and operate entirely online.

article thumbnail

How Intercom is preparing for a return to the office

Intercom, Inc.

As vaccination efforts soar and lockdowns ease, people are slowly leaving home and getting back to the office. But now, almost a year and a half later, the time has come to start thinking about returning to the office. Can we still function in a busy office setting? Designing office spaces after COVID-19.

Start-ups 207
article thumbnail

Sales Development Representative

Uniphore

The position is based out of our offices in Alpharetta, Georgia. That said, we’re open to working with the right candidate regardless of location or time zone. About Jacada. The rest of the core team is based out of Atlanta, and it would be ideal if you are in eastern or central time zones.

Sales 246
article thumbnail

Contact Center Work From Home vs Hybrid Work and the Return to Office Struggle

CSAT.AI

There’s a lot of talk around the work from home and return to office debate. Now that those employees have had the opportunity to work from home they don’t want to go back to the old in-office model. This appears to be playing out in the resistance to returning to the office. Workers do not want to lose what they have gained.

article thumbnail

Dear CEO, to understand the customer, you have to become the customer

Steven Van Belleghem

When Howard Schultz, CEO of Starbucks, wanted to learn something about his customers, he would visit a store, about 25 locations a week. Friction hunting But back to the Chesky example, the first thing he did when he came back in the office was make a list of 50 items that he wanted to change to improve the customer experience.