Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

AI 98

AI Engineering Start-ups Legal 98

Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. Short on time? We then compiled that into our 2023 report.

AI 59

AI Start-ups Technology Technology 59

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

APRIL 27, 2023

AI will revolutionize huge segments of our society, and while the full ramifications of this technology cannot be fully known—after all, AI continues to rapidly evolve—Zendesk expects it to affect every single customer touchpoint. And for customer support agents, AI has already had huge effects on their productivity.

AI 52

AI CX Artificial Intelligence Legal 52

Zendesk

APRIL 24, 2023

Economic pressure, austerity measures, and layoffs have cast a dark shadow on the workplace in recent months, but recent advancements in AI have brought hope for brighter days ahead. With the whirlwind of new AI tools and capabilities coming onto the market, organizations need to be thoughtful and strategic about how they use AI.

AI 52

AI Legal Gaming Actionable Insights 52

Lightico

JULY 26, 2023

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. AI has emerged as a powerful tool to process document based unstructured data, transforming document collection, management and lending processes. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

Lightico

JUNE 29, 2023

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. As the industrial revolution fueled economic growth and increased paperwork, signatures became an essential part of business transactions, contracts, and legal agreements.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Fonolo

FEBRUARY 2, 2023

If so, you need to familiarize yourself with the latest tools and technology. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Is your business up to the challenge?

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Callminer

APRIL 20, 2020

“IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. .; Twitter: @cgsinc. Never overlook IT capabilities.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Neosperience

DECEMBER 21, 2022

Fascinated and at the same time wary of this new technology, the public and institutions now have to balance the countless benefits of AI with the risks it may pose to our rights. AI Bill of Rights. AI Act (European Union). ” What are high-risk AIs? ” What are high-risk AIs?

Artificial Intelligence 52

Artificial Intelligence Legal AI Manufacturing 52

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. What is ChatGPT?

Education 82

Education AI Artificial Intelligence Compliance 82

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. 24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens.

Government 78

Government Social Media Artificial Intelligence Legal 78

Lightico

MARCH 19, 2024

Technological Solutions: Implementing technological solutions can significantly reduce the risk of future mis-selling. Supporting Existing Loan Review Lightico can be used to extract key data points from existing loan documents through its advanced AI-powered intelligent document processing (IDP) capabilities.

Finance 52

Finance Compliance Data Entry AI 52

SugarCRM

AUGUST 4, 2022

Still struggling to add artificial intelligence (AI) to your sales operations ? Have AI but keep running into common challenges? AI has made big strides in the past decade—and even the past few years. As you explore AI for sales, you may encounter hindrances from lacking manager buy-in to adding it to your most common workflows.

AI 26

AI Sales Artificial Intelligence Legal 26

Lightico

APRIL 18, 2024

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. This technology helps streamline the process of handling different types of documents.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

CommBox

OCTOBER 29, 2021

Our technology seeks to alleviate pressure on customer service teams by providing an all-in-one customer communication platform that includes a wide variety of channels, including WhatsApp. served as legal counsel to PSG, and Raz, Dlugin & Co. served as legal counsel to CommBox. and Europe.”. Yigal Arnon & Co.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Customer Experience Matrix

DECEMBER 13, 2020

However, the two technologies perfectly complement each other, and will be supercharged by more accessible location data. Marketing Technology - data will become more accessible. It seems just yesterday that we were impressed to hear that a company’s product was “AI-powered”. Back in 2018 we saw it at least as often as AI.

Social Media 122

Social Media AI Artificial Intelligence Government 122

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Technology. Applications that Improve the Customer Journey. Enhanced CX.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

The Customer Service Blog

MAY 15, 2023

Banks are legally obliged to refund so-called ‘unauthorised’ fraud, but do not have to cover the costs of ‘authorised’ scams - where victims are tricked into agreeing to send money to fraudsters. However, the tech industry organisation Tech UK said that technology firms "already take a wide range of active measures to prevent fraud".

Finance 52

Finance Government Artificial Intelligence Legal 52

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. He told us things were starting to scale. And just like that, we’re at it again.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

Callminer

MARCH 12, 2020

As communication technologies continue to evolve, so too do the various threats that target them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance. Call centers are at the bullseye in terms of their strategic attractiveness for malicious actors.

Compliance 182

Compliance Contact Center Legal Government 182

Fonolo

APRIL 3, 2019

As the national voice of the legal profession, the ABA works to improve the administration of justice, promotes programs that assist lawyers and judges in their work, accredits law schools, provides continuing legal education, and works to build public understanding around the world of the importance of the rule of law. “The

Customer Experience 89

Customer Experience Legal Contact Center Omnichannel 89

Zendesk

APRIL 7, 2023

It also requires time and effort from internal stakeholders, including IT, security, and legal. Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change.

Compliance 52

Compliance AI Gaming Start-ups 52

DMG Consulting

JUNE 8, 2021

Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions. Product Innovation. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Zendesk

NOVEMBER 28, 2023

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Diving into the world of technology companies, however, provides a vastly different experience. What is SaaS customer support? Here are a few of the most important ones.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. She has a command to write on call center software and new technologies used in contact centers. Lindsey Havens. Nicholas Piël. Jack Barmby.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

CSAT.AI

DECEMBER 16, 2021

AI based technologies are available which identify empathetic language and abusive language. As a bonus, it assists in preventing escalations like social media backlash or legal nightmares. Tools exist that assist agents in making sure they are communicating in one language solely. Change Management.

Contact Center 109

Contact Center Entertainment Legal Retail 109

SurveySensum

MAY 6, 2024

For example, if you are planning to offer legal assistance online and portray yourself as an experienced attorney, you will need to find how can set yourself apart from other attorneys in the field. You can get assistance from an AI text summarizer to add conciseness to your brand story.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Steven Van Belleghem

NOVEMBER 30, 2020

Every new technological revolution – from the first, industrial revolution, and the age of steam and railways to the current information age – produces giant pockets of power. Make no mistake, though, this is not just a legal or economical matter. When we talk about the tech titans of today, we seem to forget about that. “To

Customer Experience 98

Customer Experience Government Social Media AI 98

Fonolo

FEBRUARY 20, 2019

Depending on the severity of the crisis, ensure you have a plan and that your legal team is involved if necessary. Ensure that your call center has call-back technology in place. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain? Offer Call-backs. Investing in Agents.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

Hodusoft

OCTOBER 19, 2023

Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

JANUARY 18, 2023

One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. Using artificial intelligence (AI)-powered reports, managers can forecast call volume, identify trends, and route calls appropriately.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? AI reality check Liam: Before we wrap up, I’d love to get your thoughts on AI and customer experience and how you think those two elements come together.

Innovation 52

Innovation CX Non-Profits AI 52

Fonolo

OCTOBER 4, 2017

This agreement is called the “PSA” or Plan Support Agreement (an inscrutably bland legal acronym, if I ever saw one) and it basically says who’s getting how much of a haircut on which debt. Genesys continues to digest its acquisition of InIn, and announced a major initiative in AI called “Kate”. Wink wink.).

Contact Center 173

Contact Center Legal Gaming Customer Satisfaction 173