Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Let’s break down how customer journey touchpoints fall into each category. Blog content. What Are B2B Customer Journey Touchpoints?

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

AUGUST 5, 2022

A review of the client’s automation needs and technology tools. Here is a sample list of questions falling into these categories. Use this list to customize your questionnaire, adding any categories or questions relevant to your specific needs. Two types of technology are beneficial: Form builder software.

B2B 83

B2B Customer Journey Map Sales Start-ups 83

Totango

OCTOBER 7, 2021

Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Product analytics tools such as those built into Totango’s Spark customer success platform allow you to track how often users are interacting with your product and what they’re doing when they’re using it.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Totango

DECEMBER 14, 2021

Using technology can enable you to increase the effectiveness of holiday appreciation messages. Technology can assist you with customizing your gift-giving. You can segment your customer base to give different gifts to different customer categories. Do a cost-benefit analysis when determining the price point of gifts.

Customer Loyalty 82

Customer Loyalty Net Promoter Score Customer Satisfaction Sales 82

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. If your CRM tool can’t handle your CS needs anymore, look for a CS platform that lets you track customer data through all stages of the customer journey and optimize your workflow for each stage.

Net Promoter Score 91

Net Promoter Score CRM Customer Feedback Sales 91

Totango

AUGUST 9, 2022

B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customers may be segmented based on categories, including: Demographics: such as location, language, and job title. Databases store customer data in organized categories for efficient retrieval and use.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Execs In The Know

APRIL 25, 2024

To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center. those currently training and managing live agents).

AI 52

AI CXM Engineering Business Operations 52

Totango

MAY 11, 2021

Chief technology officers. In some cases, there may be other categories of stakeholders. You can apply segmentation to group stakeholders into different categories in order to facilitate automated communication processes. This can include: Chief information officers. Procurement managers. Financial managers. Legal advisors.

Net Promoter Score 84

Net Promoter Score Customer Journey Map Legal Social Media 84

Totango

APRIL 30, 2021

To compare the cost of customer retention versus customer acquisition, let’s start with average customer acquisition cost (CAC), which tends to be the more expensive of the two categories. Developing marketing content for blogs, social media and video platforms. Web design and maintenance. Email marketing. Text marketing.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Fonolo

JANUARY 31, 2018

It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Totango

OCTOBER 7, 2021

Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Product analytics tools such as those built into Totango’s Spark customer success platform allow you to track how often users are interacting with your product and what they’re doing when they’re using it.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence. Use one link and registration page.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence. Use one link and registration page.

Education 52

Education Start-ups Social Media Technology 52

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. There are more technology jobs than ever before. Choose standard technology. Choose standard technology.

Engineering 224

Engineering Technology Technology Innovation 224

Totango

JUNE 17, 2021

Here we’ll discuss what it means, different ways you can do it, and how to leverage technology to apply it effectively. And we’ll reveal pro tips for leveraging customer segmentation using today’s technology. How to Optimize Customer Segmentation with Totango Technology. What Is Customer Segmentation vs. Audience Segmentation?

B2B 71

B2B Customer Journey Map Sales Technology 71

ProProfs

FEBRUARY 28, 2020

The starting point for this is a solid technology solution that can help you centrally manage all these activities. This brings us to online course platforms. Choosing the right online course platform is easier said than done, especially if you’re a newbie. What Is An Online Course Platform? But there’s a catch.

Education 82

Education Compliance Government Start-ups 82

Zendesk

MARCH 15, 2021

In addition to offering only verified PPE options on their website, Project N95 provides tips on how to look for high-quality PPE on their blog on Medium. We have a vetting team that does nothing but vet different categories of products. As an organization, Project N95 has come a long way in a short time. Rachel Lewin.

E-commerce 98

E-commerce Non-Profits Healthcare Hospitality 98

Execs In The Know

FEBRUARY 9, 2023

Judges rate dives based on four categories: approach, take-off, execution, and entry, and multiply by the degree of difficulty to arrive at the final score for the dive. Guest blog post written by Reagan Miller, the Global Vice President of Analytics and Insights at Concentrix. And, by the way, time is of the essence!

Sports 52

Sports Social Media Actionable Insights Start-ups 52

Customer Bliss

SEPTEMBER 27, 2016

She took on the role of Chief Customer Officer in addition to her role of running many of the company operations, including outsourced solutions for hospital systems and healthcare providers and technology solutions for management and billing. . For these accounts, they created an audit divided into two essential categories: Risk.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too. We have much more detailed information about surveying later in this blog.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Steven Van Belleghem

OCTOBER 29, 2020

When we think of personalization in the media, the extremely addictive algorithms of China’s platform company ByteDance’s newsapp Toutiao come to mind: not only is Toutiao incredibly fast when it comes to the publication of new content (for instance using bots to report on sports game), its AI filter is one of the best at personalizing.

Education 98

Education Entertainment Sports AI 98

Totango

DECEMBER 16, 2020

This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention. Implementing this type of technology throughout your organization can help your brand become more customer-centric, delivering customer success and promoting higher satisfaction and retention.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

SugarCRM

OCTOBER 2, 2020

In a previous blog , we discussed how the versatile world of marketing allows individuals—from analytical to artistic—to hone in on their passions. While evaluating varying personalities, priorities, technologies, and working styles, we were able to bucket marketers into five unique categories that we refer to as “marketer types.”

Technology 48

Technology Technology CRM Sales 48

Totango

MAY 17, 2021

Product engagement tells you how actively customers are using your product or platform. Customer engagement may grow or shrink, introducing another important KPI category to track. The most efficient way to track the KPIs discussed above is to use technology that allows you to automatically monitor product engagement KPIs.

Sales 62

Sales Customer Retention Technology Technology 62

Qualtrics

NOVEMBER 18, 2019

Currently Co-Editor of the GreenBook blog, his career started in academia, before becoming the Chief Research Officer at TNS North America. New platforms, new challenges. Another challenge has been how quickly market researchers have had to adapt to new platforms. Generic category benefits.

Innovation 36

Innovation Start-ups Technology Technology 36

Totango

FEBRUARY 5, 2021

Another option is to organize your presentation by topic category. Robust Customer Success technology can provide the high level of support and functionality you and your team need to succeed so that your customers—and your company—can likewise enjoy success. For CFOs: Emphasize financial KPIs and trends.

Net Promoter Score 72

Net Promoter Score VOC Customer Feedback Innovation 72

SugarCRM

MAY 24, 2022

Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. Answering these questions will most likely drive you to set goals around categories like lead generation, lead conversion, profit margin, annual revenue growth, and customer retention. Communication Platform.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. Automated telemarketing As part of the telemarketing category, this involves the collection of data through computerized or prerecorded messages.

Sales 52

Sales CRM Omnichannel Social Media 52

Intercom, Inc.

JUNE 21, 2018

We were one of the first companies to leverage all the new sales technologies that are out there now. I was sharing what we were doing on my blog at the time. As an online education platform, your users (course instructors) are making a big bet, where it may take a while to see results. Max: We had to pick the right categories.

Sales 183

Sales Start-ups Finance Education 183

Fonolo

APRIL 24, 2018

In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. About: We read, and blog about, a lot of content from Call Center Week. When combined with social media channels, that category is now more popular than email.

Contact Center 99

Contact Center Social Media Customer Service Start-ups 99

Intercom

MARCH 9, 2023

As many of you guys know, AI and the wave of ChatGPT have burst into the scene in the past few months, and a big part of my job is to figure out the technology and how it’s changing different aspects of life. Short on time? For today’s topic, we’ll be focusing on how ChatGPT will shape the future of customer service.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And I also see that as a very dynamic category. Typically, you don’t have a sales team because you’re logging onto a website and subscribing to the platform.

B2C 118

B2C B2B Social Media Start-ups 118

Callminer

APRIL 23, 2019

There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. With the advancements of computer technology, software solutions are available to automatically pause recordings when private information is shared during calls.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Fonolo

APRIL 24, 2018

In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. About: We read, and blog about, a lot of content from Call Center Week. When combined with social media channels, that category is now more popular than email.

Contact Center 57

Contact Center Social Media Start-ups Customer Service 57

Totango

MAY 6, 2022

This allows you to select which KPIs to include, define which scores fall into each metric’s “poor” and “good” range, and determine how much weight to give each category. Totango’s platform lets you choose the KPIs that matter most to your business. What Does Customer Health Score Tell You?

Invoicing 116

Invoicing Customer Journey Map Customer Satisfaction Customer Relationship 116

Comm100

DECEMBER 1, 2017

With technologies and consumer demands constantly evolving, what unconditional priorities can companies set for their contact center that won’t be shattered by ever-changing standards? Tip: The digital transformation is bringing with it exciting new technologies to help businesses meet their customers’ needs.

Contact Center 41

Contact Center Social Media Customer Journey Map Omnichannel 41