Beyond Philosophy

FEBRUARY 16, 2015

I’m grateful to my colleague, Richard Vanderveer, for making readers of his blog aware of an insightful report – Return on Word of Mouth, or WOM/ROI – recently issued by the Word of Mouth Marketing Association (WOMMA). How does WOM/ROI vary by business category? What is the optimal role of online and offline WOM marketing?

B2C 159

B2C B2B Sales Customer Experience 159

Totango

AUGUST 16, 2022

Customer retention software performs tasks that serve to promote subscription renewals and identify customers at risk of churn, such as: Ensuring successful onboarding. Identifying customers in the market for upsell offers and referral invitations. Here’s our guide to today’s best customer retention management software.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Logicalware

MAY 18, 2023

With numerous options available in the market, contact centre decision-makers often turn to analyst reports to gain valuable insights and guidance. The report provides a holistic view of the European cloud contact centre market landscape, identifying key trends, emerging technologies, and potential opportunities.

Contact Center 52

Contact Center Innovation Technology Technology 52

Logicalware

AUGUST 16, 2022

Chatbots are one of the highest priorities for sales and customer service teams right now. . So in this blog, we share some of our top tips for getting started and setting up your chatbot project for success. . However, many companies still struggle to get started with chatbots. You can read more about GDPR here. .

Engineering 98

Engineering Start-ups Sales NPS 98

Lumoa

DECEMBER 15, 2022

Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. Think marketing, sales, service, and support. they could then write an informative blog post or create helpful social media content to attract more potential clients.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Totango

MAY 11, 2021

Here’s how to plan an effective stakeholder management strategy and track your performance. Performance metrics for evaluating and optimizing plan implementation. Sales and marketing managers. In some cases, there may be other categories of stakeholders. How Do You Optimize Stakeholder Engagement? Legal advisors.

Net Promoter Score 84

Net Promoter Score Customer Journey Map Legal Social Media 84

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Hodusoft

MAY 11, 2022

A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). PBX systems have always been the solution to this emerging challenge. Cloud-based PBX.

CX 98

CX Government Actionable Insights Omnichannel 98

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? Step 4: Share the feedback with relevant teams such as product development, customer support, and marketing. Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ Let’s find out!

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Callminer

MAY 11, 2020

Leveraging interaction analytics software not only provides insights into your employees’ performance, but it also offer clues about employee satisfaction, enabling managers to take proactive action before a dissatisfied or disgruntled employee becomes a more serious concern. Anh Trinh is the Managing Editor of GeekWithLaptop. Becky Beach.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Totango

MAY 17, 2021

You can measure product engagement by selecting key performance indicators. Tracking product engagement can also create sales opportunities. A highly engaged customer may be in the market for an upsell offer. Detecting this gives your sales team an opening to reach out. What Is Product Engagement? License Utilization.

Sales 62

Sales Customer Retention Technology Technology 62

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company.

Sales 52

Sales CRM Omnichannel Social Media 52

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy.

Sales 52

Sales CRM Social Media B2B 52

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. Verse is a lead conversion platform that helps businesses follow up and convert more leads into sales by instantly engaging new leads through a real 2-way text conversation, driven by powerful AI alongside highly trained reps.

E-commerce 52

E-commerce Construction Sales Government 52

Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. Live chat is typically used by sales, marketing, and customer support. Increase sales. Live chat doesn’t just help increase sales. We’ll get into this later).

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Lumoa

APRIL 1, 2020

Instead of relying on your sales team or marketing spend to bring in and retain new customers, you can rely on a highly-personalized (and delightful) customer experience to do so. The best way to address any situation is to first zoom out and get the lay of the land. What are customer insights? Let’s talk about why that is.

Net Promoter Score 83

Net Promoter Score Customer Journey Map Social Media Start-ups 83

ProProfs

AUGUST 7, 2020

The only way to improve performance, ensure retention, and achieve business growth is through employee training. This blog post provides a breakdown of all that you should know about the topic. Such training programs are tied to: improved employee performance. Such training programs are tied to: improved employee performance.

Innovation 98

Innovation Education Business Growth Start-ups 98

SugarCRM

OCTOBER 2, 2020

In a previous blog , we discussed how the versatile world of marketing allows individuals—from analytical to artistic—to hone in on their passions. Now that you’ve taken the quiz, let’s find out what your marketer type means. What is our ultimate marketing challenge? Will this program prove ROI?

Technology 48

Technology Technology CRM Sales 48

Zendesk

APRIL 5, 2022

According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. Some describe customer enablement as the “other side of the coin” to sales enablement. What is customer enablement?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Totango

JANUARY 29, 2021

Customer success playbooks perform best when combined with best practices. For best results, goals should be expressed in terms of quantifiable key performance indicators so that you can establish benchmarks and measure progress. Initiate handover from sales to customer success team and gather relevant data. Escalation.

Scorecard 79

Scorecard NPS Gaming Sales 79

SugarCRM

MAY 24, 2022

One of sales’ biggest complaints about marketing is that it claims it’s responsible for “driving sales.” Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. Tactics like regular collaboration and marketing automation can help. But does it?

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

Callminer

APRIL 23, 2019

There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. PCI DSS is a set of strict regulations created to protect private financial information and prevent credit card fraud. To ensure the quality of customer service. To train and evaluate call center staff.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Comm100

FEBRUARY 10, 2022

– It increases conversion and sales numbers. Creating excellent customer service through personalized recommendations, support, and the overall shopping experience can significantly boost your sales rate and repeat orders. – It offers a competitive advantage in a crowded market.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Callminer

SEPTEMBER 5, 2017

Art has been developing and marketing tools that blend human intelligence and automation to improve call center phone interactions. Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. This necessitates the use of refined tools for quizzing, whether for academic or business purposes. FlexiQuiz is one such modern solution. If yes, don’t worry. You’re in the right place.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. This necessitates the use of refined tools for quizzing, whether for academic or business purposes. FlexiQuiz is one such modern solution. If yes, don’t worry. You’re in the right place.

Education 52

Education Start-ups Social Media Technology 52

Totango

FEBRUARY 5, 2021

Just as you need to understand your customers to market to them effectively, you need to know what your executives’ top priorities are in order to better communicate with them. For VP Sales: Emphasize case studies, references, and expansion revenue data. Another option is to organize your presentation by topic category.

Net Promoter Score 72

Net Promoter Score VOC Customer Feedback Innovation 72

SugarCRM

DECEMBER 10, 2020

From my personal experience working with CRM users over the last three years, most people reading this post will fall into one of the two following categories: You are researching and selecting a CRM platform and putting everything in place to deploy an optimized CRM within your organization. Sales Stakeholder. Why This is Important.

CRM 29

CRM Invoicing Sales Finance 29

SurveySensum

SEPTEMBER 19, 2023

So, with this blog, we will go through 40+ in-app survey questions and some best practices to help you frame your questions better. But first, let’s start by understanding – what are in-app surveys. This can lead to increased customer satisfaction , which can lead to increased sales and retention. What products, right?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. by Rich Archbold, Senior Director of Engineering at Intercom.

Engineering 224

Engineering Technology Technology Innovation 224

1 to 1

MAY 5, 2013

Marketing Research Articles. Sales Effectiveness. The 1to1 Blog. Strategy Speaks Blog. Categories. Mobile Marketing. Sales Effectiveness. Hard Knox Life: A Brand Manager Blog. Marketing by Permission! Marketing Blog. Sales & Marketing Effectiveness.

Entertainment 42

Entertainment Sports Social Media CRM 42

SurveySensum

OCTOBER 27, 2020

Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. This week, in the SurveySensum CX Thought Leader Series , we had an insightful discussion with her about her Customer Success Journey. Here’s how it goes.

Education 59

Education Start-ups Customer Relationship NPS 59

1 to 1

MAY 2, 2013

Marketing Research Articles. Sales Effectiveness. The 1to1 Blog. Strategy Speaks Blog. Categories. Mobile Marketing. Sales Effectiveness. Hard Knox Life: A Brand Manager Blog. Marketing by Permission! Marketing Blog. Sales & Marketing Effectiveness.

Social Media 39

Social Media Touchpoint CRM Gaming 39

C3Centricity

OCTOBER 8, 2017

But are we performing smart marketing too? Here’s how marketers should be reaching, connecting and engaging their customers. We all know that you can’t please all the people all of the time, so why are we marketers still mass producing our messages? Start a Blog. I don’t think so.

Social Media 48

Social Media Start-ups CRM Customer Service 48

1 to 1

JUNE 11, 2013

Marketing Research Articles. Sales Effectiveness. The 1to1 Blog. Strategy Speaks Blog. Categories. Mobile Marketing. Sales Effectiveness. Hard Knox Life: A Brand Manager Blog. Marketing by Permission! Marketing Blog. Sales & Marketing Effectiveness.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

Comm100

FEBRUARY 22, 2018

In many cases, the difference in Chatbots performance is due to the quality of their decision trees. This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. What is a Chatbot Decision Tree?

Start-ups 45

Start-ups Artificial Intelligence Entertainment Customer Expectations 45

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. Watch on YouTube. ? ? ?. TRANSCRIPT: [GRAPHIC: "Coming Up."]. Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client. It's been my greatest privilege.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62