SurveySensum

JULY 10, 2023

If not, then this blog is for you. It includes all interactions between customers and retail staff, aiming to enhance satisfaction, build loyalty, and foster a positive brand image. Training your employees to navigate various payment methods swiftly and ensure every interaction is seamless and efficient.

Retail 52

Retail Customer Service E-commerce Social Media 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

PeopleMetrics

JUNE 29, 2020

In my last blog post , I wrote about how to build a VoC program depending on the maturity of your current program. After publishing that blog post, I received a number of questions from clients and the CX community about what specific things should be done to welcome back customers and guests during the reopening process. Yes and no).

VOC 121

VOC CEM NPS Business Administration 121

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction. This further helps in saving costs and enhancing customer satisfaction.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

FEBRUARY 16, 2022

Striking a balance between protecting employees from the pandemic and continuity of business is still a major concern for most businesses in 2022. Though many employees continue to work from home, both organizations and employees are exploring the ‘hybrid work model’ for striking the balance. Let’s find out. Call Bridging.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Proactively guide customer growth.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

Fonolo

MARCH 16, 2021

This blog will teach you what FCR is, the difference between First Call Resolution and First Contact Resolution, and everything about FCR that you need to know to succeed in a contact center. But it still makes a far better measure for Customer Satisfaction (CSAT) than Average Handle Time (AHT). Contact Center Trends 2021.

Contact Center 125

Contact Center Social Media Customer Satisfaction Omnichannel 125

Comm100

JUNE 15, 2022

However, consistently achieving customer satisfaction across all aspects of your business is a considerable challenge. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game.

Net Promoter Score 86

Net Promoter Score Customer Experience Customer Journey Map NPS 86

Callminer

MAY 11, 2020

When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Customer service is a tough job, and there are times when employees will.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Execs In The Know

NOVEMBER 22, 2022

Ensuring all employees have a common language will alleviate communication woes and keep everyone on the same page, regardless of how many customer languages your team supports. A shared common language among internal teams provides multi-skilling opportunities and boosts job satisfaction. . Guest blog post written by ChatLingual.

Contact Center 98

Contact Center CX Technology Technology 98

SurveySensum

JULY 10, 2023

If not, then this blog is for you. It includes all interactions between customers and retail staff, aiming to enhance satisfaction, build loyalty, and foster a positive brand image. Training your employees to navigate various payment methods swiftly and ensure every interaction is seamless and efficient.

Retail 40

Retail Customer Service E-commerce Social Media 40

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

ProProfs

MAY 22, 2020

For a business to be successful, it needs to be able to accurately assess the skills of new hires, existing employees, and, at times, even customers. A skill assessment test can help you assess the skills, personalities & abilities of your employees to make sure that they are the right fit for the role. Hire Employees That Excel.

Social Media 102

Social Media AI Sales 102

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . In CFI Group’s Credit Union Satisfaction Index (CUSI) survey , it was found that 81% of credit union members had visited their union’s website in the past 60 days.

Social Media 89

Social Media Omnichannel Start-ups Technology 89

Beyond Philosophy

JULY 27, 2016

Because the employees have only been given the job description, what we want them to achieve in their daily work. First, Give Employees the Goal. The next step to fostering employee engagement is to give your team the tools to do what you identified by the CES through training. Guide Employees Along the Way.

Net Promoter Score 112

Net Promoter Score Customer Experience Start-ups CX 112

Intercom, Inc.

JANUARY 30, 2019

Fully customizable, these chatbots are like friendly receptionists who make sure to guide you in the right direction after you walk in the door. On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. Automating support.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

ProProfs

MAY 4, 2023

employees are disengaged ? This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Is your company also facing the woes of employee disengagement? What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. After building proficiency in the guided simulation, agents graduate to the unguided simulation, where the Zenarate AI coach provides in-the-moment feedback.

AI 52

AI Scorecard Contact Center Compliance 52

Lumoa

APRIL 21, 2022

Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. What will your answer be?

Non-Profits 83

Non-Profits Customer Satisfaction Outlook Technology 83

Fonolo

JUNE 14, 2019

From metrics, to employee satisfaction, to advances in AI, our customer service blog has you covered. The riveting read breaks things down into six guiding principles, making it a digestible, dynamic, and ultimately, a convenient read. Advice from a Call Center Geek. Author: Thomas Laird.

Customer Service 92

Customer Service Contact Center Construction Engineering 92

Callminer

AUGUST 1, 2017

Published in Human Resource Management , an independent study conducted in a real-world work environment concluded that workers in an office with motivational pictures increased their performance success rate by 33% compared to call center employees with the same task in an office lacking motivational art. Rachel Ivers. Lastly, make it fun!

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Doing CX Right

OCTOBER 20, 2020

The best in class companies also care about employee views and empowers their staff to deliver customer excellence. Asking customers about their overall satisfaction level helps you gauge the likelihood of them continuing to purchase and recommend your products and services. Happy employees fuel happy customers.

Gaming 69

Gaming VOE VOC Close the Loop 69

Beyond Philosophy

NOVEMBER 9, 2016

Here is a step-by-step guide to help you implement your new and improved Customer Experience. With this information and the specific actions you prescribe to get the experience back on course, the team will have what they need to be successful—which also has an excellent result for your employee satisfaction.

Education 165

Education Customer Experience 165

SurveySensum

JANUARY 22, 2024

In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. This includes everything from financial gains to customer satisfaction. These expectations serve as the compass guiding project managers through the complex maze of decision-making. It’s like an art.

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

Lumoa

DECEMBER 18, 2017

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. As we know, larger choice drives higher satisfaction rates. Have all your employees involved so that they’re interested and active in the process and you don’t have to push your organisation alone. Get the guide.

Text Analytics 109

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 109

Intercom, Inc.

APRIL 4, 2022

Too often, the details of your work, and the opportunity for growth, satisfaction and enjoyment can be hard to gauge just by looking at the job spec. The company is open to working with you to achieve the best outcome for both you and the business, and that means allowing every employee to develop their careers.

Engineering 118

Engineering Start-ups Technology Technology 118

UJET

NOVEMBER 18, 2019

It’s become even more clear that support expectations are changing, expanding, and require a higher level of diligence to provide the best experience possible for customer satisfaction and loyalty. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET. Messaging Surpasses Voice.

Contact Center 78

Contact Center AI Machine Learning Actionable Insights 78

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. How come with all the talk about the importance of customer satisfaction, many companies still get it wrong?

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Callminer

APRIL 23, 2019

Recording enough calls and call types helps avoid providing a guided path to malfeasance and conduct risk. Applying strong access control measures to prevent unauthorized employee access. Develop and maintain an information security policy for all your employees. Meet all PCI DSS employee background check requirements.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. They provide quick answers and guide you through simple problem-solving, saving you time and frustration. It’s about putting the customer at the center of everything and ensuring their satisfaction.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

SurveySensum

OCTOBER 17, 2023

NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ClientSuccess

DECEMBER 12, 2022

A more comprehensive approach is needed that incorporates other means in order to properly align with organizational objectives while motivating individual employees – creating an environment of success on all fronts. Hopefully this helps guide you successfully configure your customer success manager compensation plans.

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

Hodusoft

FEBRUARY 29, 2024

Of them, almost 60 percent of clients have between one and 150 employees. In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. That’s quite shocking.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. As a result of these drawbacks, users look for other alternatives.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Hodusoft

FEBRUARY 8, 2023

In this blog, we explore how a hosted PBX phone system can help an insurance business, talk about its features and also help you navigate the path of transition from your current business phone system to a cloud-based PBX system. Training employees: Employees must be trained on how to use the new system.

Compliance 52

Compliance CRM Customer Relationship Management Customer Relationship 52

CX Accelerator

MAY 8, 2018

Stories are a great way to make communicating complex information simpler, they provoke thought and learning, and they can often guide our actions in a way that’s clearer than cold NPS or CSat figures. Comm100 Kaye's Blog Kaye's LinkedIn Home To CX Accelerator Blog

Contact Center 160

Contact Center Start-ups NPS Education 160