Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Meet Our Panel of Contact Center Experts: .

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Execs In The Know

MAY 10, 2021

They are often the face of the company, shaping customer perception from even one interaction. In the last year, much has been discussed about the importance of employee engagement and well-being, and for good reason. Supporting employees by ensuring their mental and physical wellbeing is truly a priority.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. Then, you implement it.

Customer Service 115

Customer Service Start-ups Customer Loyalty Customer Experience 115

Lightico

FEBRUARY 1, 2022

In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). Each office has its own staff, including salespeople, managers, and administrative employees. The MGA provides training to new hires and manages the day-to-day operations of the office.

Start-ups 52

Start-ups Business Operations Sales Customer Service 52

Lightico

MARCH 29, 2022

In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). Each office has its own staff, including salespeople, managers, and administrative employees. The MGA provides training to new hires and manages the day-to-day operations of the office.

Healthcare 52

Healthcare Start-ups Business Operations Customer Service 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. How has customer service changed?

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Zendesk

APRIL 15, 2022

From follow-up stats to sales productivity figures, here are 73 important sales stats that should be on your radar for 2022. Prospective customers have notoriously short attention spans. Let’s take a look at some sales follow-up statistics you should know. Let’s take a look at some sales follow-up statistics you should know.

Sales 52

Sales CRM Social Media B2B 52

Provide Support

MAY 25, 2015

8 Tips to increase customer support staff productivity. The question of employee productivity has always been a major concern for any company that is trying to evolve and grow. It is obvious that stressed out employees’ performance would inevitably lead to decreased customer satisfaction and damaged company image.

Customer Service 89

Customer Service Customer Satisfaction 89

CX Journey

DECEMBER 16, 2014

Want to know the secret to customer retention? I hadn''t thought about this horse or those terms in a long, long time, until I stumbled on a story the other day about a barn sour horse. Probably not so different from what keeps your customers coming back, too. The probability of selling to a new prospect is 5-20%.

Customer Retention 83

Customer Retention Customer Acquisition Sales Omnichannel 83

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Comm100

NOVEMBER 27, 2017

Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. Still, customers don’t respond to a non-apology the same way they do a sincere one.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Nina Wilkinson , Director of Customer Success. How has it helped you? I love that; as our clients are successful, we’re successful.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. By contrast, online service is quite new.

Customer Expectations 40

Customer Expectations Customer Service Technology Technology 40

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Alexander M.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Comm100

DECEMBER 1, 2017

For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals.

Contact Center 41

Contact Center Social Media Customer Journey Map Omnichannel 41

Fonolo

SEPTEMBER 14, 2023

In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover. In this blog, we’ll discuss how to create goals that will take your call center to the next level.

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Intercom, Inc.

OCTOBER 15, 2020

As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry. Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects).

Sales 265

Sales Start-ups Engineering Education 265

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. How Do Chatbots Work?

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

ProProfs

AUGUST 8, 2022

While organizations try to create the safest work environments, their efforts amount to nothing if the employees aren’t aware of their part in creating a safe work culture. . The quality of your training programs is of paramount importance in this regard. In this blog, you’ll learn all about workplace safety quizzes, including: .

Construction 52

Construction Transportation Healthcare Manufacturing 52

Intercom, Inc.

OCTOBER 31, 2019

In reality, a group of the top brass’s EAs wanted to talk about how their calendar app was destroying their productivity and credibility in the form of double-bookings and missed meetings. Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy.

Start-ups 169

Start-ups Technology Technology AI 169

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. The current COVID crisis is already impacting customer perceptions of brands. Here’s your complete guide to improving customer perception of your business. Customer Experience.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Watch on YouTube. ? ? ?.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. In your opinion, what makes for great customer service? Download Free.

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

ProProfs

DECEMBER 27, 2022

85% of customers report being dissatisfied with their sales call experiences, according to Salesforce. . This shocking statistic underlines the need to create better sales teams and processes by hiring the right salespeople and sales managers and delivering top-quality sales training. . Here they are: Hire Better Salespeople.

Sales 52

Sales Retail Gaming Start-ups 52

Intercom, Inc.

JANUARY 23, 2020

? ?. For new tech companies, the outside world is filled with deadly traps. The faster you grow, the more likely you are to achieve long-term success (and actually survive long enough to scale). The faster you grow, the more likely you are to achieve long-term success (and actually survive long enough to scale).

Finance 183

Finance Innovation Start-ups Sales 183

Intercom, Inc.

JANUARY 10, 2019

Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Sometimes the biggest gains come from revisiting and improving old products, rather than simply introducing new ones. Short on time? Chatbots shouldn’t just ape web forms.

ML 143

ML Start-ups Machine Learning B2B 143

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive. It happens to many businesses.

CRM 41

CRM Social Media Start-ups Touchpoint 41