The Customer Service Blog

JANUARY 5, 2022

The prices charged for home and motor insurance are changing this year because of new rules that came into effect on 1st January to protect loyal and vulnerable consumers. Prices are likely to go up for people who regularly change their insurance company, for example by using price comparison sites. Happy New Year!

Customer Service 59

Customer Service Customer Retention Customer Loyalty 59

Totango

NOVEMBER 15, 2023

TrustRadius Best Value for Price: Demonstrates specific customer feedback that Totango provides great value at a lower cost than its competitors. We use this information to improve customer success strategies, allowing us to better understand customers and deliver more personalized experiences.

Outlook 114

Outlook Customer Satisfaction Customer Feedback Gaming 114

PeopleMetrics

SEPTEMBER 24, 2018

Today it’s used in similar ways—to figure out competitive positioning, determine the optimal price for new products, or to decide on the most effective advertising strategies (to name a few). As CEO, he guides the company’s vision and strategy. P.S. What did you think of this blog post?

VOC 226

VOC CEM Voice of the Customer Business Administration 226

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Lower ACV agreements usually come with consistent pricing tiers for all accounts that can be set up via auto-renewal language.

Sales 71

Sales Customer Relationship Customer Retention 71

Beyond Philosophy

NOVEMBER 15, 2019

Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. A reporter checked prices between the local chain and Whole Foods. This incident demonstrates a concept called Price Image. In other words, Price Image is the intersection of price and brand.

Construction 120

Construction Start-ups Customer Experience 120

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Pricing: The pricing starts from $99/month.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Intercom, Inc.

SEPTEMBER 22, 2020

Brian also shares HubSpot’s strategy for creating an industry-defining category that helped more than 86,000 customers in over 120 countries move from unwelcome outbound marketing to permission-based inbound marketing. There are no pricing benchmarks, no existing business or revenue models to follow, no idea if there’s even a market for it.

Gambling 211

Gambling B2B Education Business Growth 211

VOZIQ

MAY 8, 2023

Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

Net Promoter Score 98

Net Promoter Score Customer Acquisition NPS Customer Journey Map 98

SurveySensum

OCTOBER 9, 2023

And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. Efficient data handling ensures that information is organized, accessible, and can be used effectively to enhance strategies and outcomes.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Zendesk

FEBRUARY 17, 2022

Armed with that knowledge, they can adjust their sales strategy to minimize those pain points and meet their prospects’ needs. In the decision stage, buyers choose the product or service that will solve their pain point at the right price. Align your content with your sales strategies. Why is the buyer’s journey important?

Social Media 98

Social Media Sales Education CRM 98

Bill Quiseng

MARCH 1, 2021

I was fortunate to have Dr. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. How can you gain access to the customer segments that will find your solutions attractive (targeted marketing strategies)?

Hospitality 148

Hospitality Hospitality Sales Innovation 148

Fonolo

AUGUST 11, 2020

Here are some factors that influence customers’ experience with your brand: Price. Price is, of course, key in consumer decision-making but is not as important as you may think. You need to carefully price your products to reflect on how you want customers to perceive them: Are they cheap-and-cheerful or high-end luxury?

Social Media 87

Social Media Sports Sales CX 87

Beyond Philosophy

FEBRUARY 19, 2019

A high price is a pain that customers feel (often acutely), so she included retailers that take away the customers’ pain of high price. They all have different strategies, but they’re competing on low cost. She calls this the two-quadrant strategy. Then, they leverage that advantage to excel at low prices, also.

Retail 142

Retail Customer Experience CX 142

Beyond Philosophy

NOVEMBER 21, 2017

Sears, Kmart, Best Buy and Amazon have all also launched aggressive price-cutting campaigns. Retailers drop their prices to bring more shoppers into their stores. And while the strategy can work in the short term, it’s no way to generate loyal customers in the long run. The Problem with Price Slashing. Unbelievable!

Retail 124

Retail Sales Gaming Customer Loyalty 124

Shep Hyken

OCTOBER 21, 2022

She shares how customer experience is a valuable marketing strategy. Here’s why customer experience is of great value in your marketing strategies. . Why Customer Experience Should Be the Center of Your Marketing Strategies . How To Infuse the Customer Into Your Marketing Strategies . Understand Your Customers .

Customer Experience 69

Customer Experience Engineering Sales Customer Expectations 69

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. While a freemium strategy is a powerful method, it has potential pitfalls. When done the right way, a freemium sales strategy enjoys several major advantages. Why Is Freemium a Good Sales Strategy (When Done the Right Way)?

Sales 118

Sales Social Media Engineering Technology 118

Hodusoft

JANUARY 16, 2023

In this blog, we will get into the details related to LCR and how businesses can benefit from it. The topics that we cover in this blog include: What is Least Cost Routing. This table is created with the intent to match a list of phone numbers and network addresses ranked by their price. How does Least Cost Routing Work?

ML 52

ML Machine Learning Contact Center Engineering 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Compare the pricing models of different tools and assess how they fit within your budget. Want to know these criteria? Here you go.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Doing CX Right

SEPTEMBER 19, 2020

8 strategies to get great customer service based on YOUR actions: 1. According to neuromarketing, people buy based on how brands make them feel and other psychological factors beyond services and product prices—including identity and lifestyle implications of brand-use. Be impeccable with your words. Always do your best.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

SurveySensum

NOVEMBER 13, 2023

These versatile customer feedback tools offer the flexibility and accessibility needed to collect customer feedback anytime, anywhere, enabling you to make data-driven decisions, enhance mobile customer experiences , and refine your strategies. 9 Mobile Survey Tools: A Quick Overview Here’s a quick overview of all 9 mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

FEBRUARY 6, 2024

” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Let’s explore the key advantages of incorporating cancellation surveys into your strategy: 1. For example, if a customer has a pricing issue, send them an email with a discount.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Totango

APRIL 30, 2021

Here’s how to calculate both kinds of costs and why retention should form part of a profitable business strategy. Developing marketing content for blogs, social media and video platforms. Price comparison engines. Discounts that reduce the price of sales to repeat buyers. Calculating the Cost of Customer Acquisition.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Comm100

OCTOBER 17, 2023

Why It’s Popular : Intuitive design, competitive pricing, and powerful automation features. Why It’s Popular : Integrated solution with sales and marketing tools, user-friendly interface, and a strong focus on inbound service strategies.

Customer Service 76

Customer Service Social Media Omnichannel AI 76

Uniphore

DECEMBER 7, 2021

Some of these “hidden” opportunities include: Lack of differentiation: Companies may regard the holidays as an opportunity to generate more sales, but the increasingly savvy consumer sees through marketing and pricing strategies. Store B is actively facilitating the kind of holiday shopping customers expect.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

SurveySensum

AUGUST 3, 2023

Evaluate pricing in relation to the software’s value. Pricing We considered the pricing structure in relation to the value offered by the software for businesses. 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. Opt for robust analytics and reporting features.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Intercom, Inc.

OCTOBER 3, 2019

Speaking to us about email strategy and onboarding, Val broke down her winning strategies into a series of practically applicable tips. The more specific you can be about the services you offer, the higher your value to your clients (and therefore your prices). I use a technique, a framework, called “the dinner party strategy”.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Execs In The Know

DECEMBER 8, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. Realizing the new cost structure and the impact on previous pricing components. ??. WFH Insights.

Contact Center 52

Contact Center Touchpoint Government CX 52

Execs In The Know

DECEMBER 8, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. Realizing the new cost structure and the impact on previous pricing components. ??. WFH Insights.

Contact Center 52

Contact Center Touchpoint Government CX 52

CX Accelerator

JULY 1, 2019

Inclusive Design Redesigning the customer experience will require implementing inclusive design strategies. In the blog post, The No. Are you ready to incorporate inclusive CX into your strategy? " - Joanna (Office Space, 1999) Back To CX Accelerator Blog Below are the first three steps!

Customer Experience 140

Customer Experience Customer Journey Map CX Education 140

Totango

JULY 15, 2021

Some of the main responsibilities of the CCO include: Working with the executive board to create and implement CS strategies, such as customer loyalty programs or CS training programs for employees. They are tasked with aligning all revenue-related tasks, such as pricing, sales, customer support, marketing and revenue management.

Start-ups 124

Start-ups Customer Relationship Education Customer Retention 124

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Businesses need a new strategy for customer success growth. So, what are the most important elements that underpin your strategy for customer success growth in this new economy?

Customer Satisfaction 102

Customer Satisfaction B2C B2B Customer Relationship 102

Hodusoft

OCTOBER 19, 2023

Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

The Customer Service Blog

JULY 7, 2022

New research suggests that 6 out of 10 consumers think that low prices will become more important to them when choosing where to shop and what to buy in the next two years. They will need to develop service strategies that are responsive to evolving customer needs but also protect short and long-term business performance.”

Customer Service 52

Customer Service Technology Technology Customer Retention 52

Shep Hyken

APRIL 18, 2022

Product Drops Not Price Drops: Attracting Full-Price Customers In The Face Of Inflation by Dan Wallace-Brewster. Just because prices are going up doesn’t mean people who value convenience over cost are suddenly going to become bargain shoppers. Why Customer Service is Important: 10 Reasons to Prioritize It by Erika Trujillo.

Customer Service 65

Customer Service Retail CX Start-ups 65

The Customer Service Blog

JULY 29, 2022

Unfortunately, many business-people don’t realise that there are different types of customer ‘loyalty’, and this often results in them adopting customer retention strategies that are only based around pricing. A far better long-term strategy is to create ‘attitudinal loyalty’ (sometimes also called ‘emotional loyalty’).

Sports 52

Sports Customer Loyalty Customer Retention Gaming 52