Customer Service Life

MAY 5, 2017

This article was originally published on the FCR blog on April 20. One of my favorite things to visualize with a word cloud is all of the verbatim customer comments from Customer Satisfaction (CSAT) or Net Promoter Score (NPS) surveys to see the most common words that stand out. Click here to read the original.

Net Promoter Score 60

Net Promoter Score NPS Customer Satisfaction Customer Service 60

ProProfs

MAY 3, 2023

For example: Quiz takers cannot create their own accounts It lacks a built-in survey for learner feedback Question analytics functionality is absent in the tool If these functionalities matter to you, then it can be a wise idea to go for an alternative to FlexiQuiz. But like all other assessment tools, it also has its share of drawbacks.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

For example: Quiz takers cannot create their own accounts It lacks a built-in survey for learner feedback Question analytics functionality is absent in the tool If these functionalities matter to you, then it can be a wise idea to go for an alternative to FlexiQuiz. But like all other assessment tools, it also has its share of drawbacks.

Education 52

Education Start-ups Social Media Technology 52

Fonolo

APRIL 19, 2018

I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books , but let’s not completely underestimate the power of the tube. In this Seinfeld scene, Jerry is picking up his mid-size rental car that he had previously reserved. Well, think again! Watch the clip: 4.

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Customers That Stick

OCTOBER 16, 2014

She loves to blog about #custserv #cctr and #cx. Her smile lit up the room, and she truly enjoyed working with people. In the gotten worse category, utilities and cable companies seem to continue the downhill slide. Blog faces-customer-experience faces of customer experience' False Dichotomy. Paper < Plastic.

Customer Experience 124

Customer Experience Social Media Contact Center Sports 124

Aquire

JULY 26, 2021

Agents don’t need to reinvent the wheel for every question about pricing, software set up, troubleshooting, or any other common problem. Following up with a customer email. It’s important to follow up whenever possible. I’ve attached a [slide deck, PDF, brochure, chart] mapping out the steps of your onboarding.

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

Qualtrics

APRIL 9, 2019

In a recent blog post and during a panel chat at the recent Qualtrics X4 conference in Salt Lake City, we talked about the many ways you can leverage customer and citizen feedback to help your business or government agency get ahead of operational and business risk. So, make it a habit to speak up with those stories.

Government 46

Government Social Media Contact Center Start-ups 46

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. In higher education, this means that schools can more easily scale up when support volumes peak during busy seasons such registration periods – all without having to hire and train temporary staff.

Education 64

Education AI Sentiment Analysis Artificial Intelligence 64

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Qualtrics

NOVEMBER 18, 2019

Currently Co-Editor of the GreenBook blog, his career started in academia, before becoming the Chief Research Officer at TNS North America. And various methodologies were used, certainly survey research was a core part of that. They’ve built up a consulting function. For more than 40 years, Larry Friedman Ph.D

Innovation 36

Innovation Start-ups Technology Technology 36

Lumoa

APRIL 1, 2020

If the customer satisfaction (CSAT) and net promoter score (NPS) surveys that you’ve got in place help you understand how your customers feel, why would you change them? Those decisions then funnel up to impact key metrics like retention and customer value over time. After all, they only talk to a small fraction of your customers.

Net Promoter Score 83

Net Promoter Score Customer Journey Map Social Media Start-ups 83

PeopleMetrics

JANUARY 28, 2021

TRANSCRIPT: [GRAPHIC: "Coming Up."]. I take a survey, and then at the time, my only thinking of it was, "this goes into a void and then I don't know what happens with it." of individual feedback - individual customer feedback - being revealed, not anonymous, and followed up on is a huge change. Watch on YouTube. ? ? ?.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Intercom, Inc.

APRIL 29, 2020

You can check out my full slide deck and blog post below. intercom Thank you so much for your support during the COVID-19 outbreak – we've seen our user support volumes go up 10x and we're so grateful for your help! Step up and help out where you can. Embracing a philosophy of change.

Education 228

Education Event Planning Start-ups Healthcare 228

ProProfs

MARCH 30, 2022

Some of the best audience engagement tools out there offer quizzes , polls , surveys , conferences , and many other features to boost audience engagement. . Content slides. Easy to set up and deploy. Post on blogs. Watch: Difference Between Quiz, Survey, Scored Survey and Polls. Prevent duplication.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

Intercom, Inc.

DECEMBER 12, 2018

You might be familiar with Scott Brinker’s famous martech landscape slide. Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. WordPress – CMS. Promote it. Build links to it.

Technology 223

Technology Technology B2C B2B 223

ProProfs

APRIL 5, 2022

Powered by automation, lead generation software can drastically reduce the amount of manual outreach and follow-ups, saving a ton of time, effort, and money. In fact, having more leads can end up increasing your work if most of your leads are low-to-medium potential. . Pre-designed templates for quick lead survey creation.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

ProProfs

MAY 2, 2019

Existing employees need training programs to brush up on their skills in tune with changing business needs, work process, and new technologies. The survey also shows that employees nowadays depend on online learning more than ever before. Many employees believe that eLearning is just a collection of PowerPoint slides in one place.

Gaming 91

Gaming Technology Technology Start-ups 91

Intercom, Inc.

JUNE 6, 2019

I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. I stumbled into journalism by starting a blog, writing in English about the French tech scene. Or, for example, we ended up open-sourcing a Node.js But how do you decide when to build an app for your product and what platforms to invest in?

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Zendesk

AUGUST 1, 2022

But before you start building one, set yourself up for success by learning the basics. Customers who sign up can spread the word by sharing referral links or discount codes with people in their network. Gaining a specific number of new social media followers or newsletter sign-ups. What is a customer referral program?

Social Media 98

Social Media Start-ups CRM Sales 98

ProProfs

JANUARY 6, 2022

Quizzes & Surveys. These tools assume significance particularly when you are creating a course , exam, or assessment from the ground up or by importing your existing materials. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

ProProfs

MARCH 28, 2019

If you run a college or business and you are new to the concept of eLearning, this blog will break the ice. That’s why they are useful particularly to those who need to repurpose their PowerPoint slides. While some eLearning authoring tools may use a page form of interface, others may slide and free flow approach.

Education 40

Education Government Start-ups Engineering 40