Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. How to Manage Customer Perception Managing customer perceptions and expectations is essential to successfully running a customer service department. Customer perception has never mattered more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Zendesk

APRIL 18, 2022

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. Online lead sources, which we’ll cover in more detail below, include: Social media. Blog articles.

Social Media 98

Social Media CRM B2B B2C 98

Fonolo

MAY 23, 2023

Contact center managers know this implicitly. This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Key Touchpoints : Social media ad showcasing the app’s features.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Sprinklr

SEPTEMBER 8, 2021

The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital channels. Contact agency Inspectors General if they believe they’ve experienced poor management, fraud, abuse, or waste. Start social media firestorms.

Government 72

Government Social Media CX Artificial Intelligence 72

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Compliance Social Media AI 52

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. This could include website visits, social media interactions, product onboarding, and support interactions. Identify touchpoints and moments that matter.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

ProProfs

JULY 3, 2020

Want to play a fun quiz to entertain yourself and share it with your friends on social media? Blogging Quizzes. For instance, the quizzes listed below will help you check your blogging skills and also let you know if your skills need some polishing. . Blogging 101 Quiz. Is Blogging For You? Fun Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) platforms. Video tutorials and transcripts.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Zendesk

JANUARY 5, 2022

Warm leads know about your company and have expressed some level of interest, perhaps by visiting your website or commenting on a social media post. The more data you gather and compile into notable reports, the more traction your organization will get from publications, social media, and word of mouth.

Sales 105

Sales Outlook Social Media B2B 105

SurveySensum

APRIL 1, 2024

In this regard, customer service managers play a critical role in nurturing trust and loyalty among customers, thereby contributing to the startup’s success and competitiveness in the marketplace. This can manifest through clear product descriptions, accreditations, and, crucially, managing customer expectations accurately.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

FEBRUARY 16, 2022

A hybrid work environment creates a situation in which managers lack visibility of team members working remotely. Role of contact center software in managing a ‘hybrid workforce’. Investing in hybrid workforce software for seamless team management of your hybrid workforce is no more a choice. Let’s find out. Call Recording.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Fonolo

AUGUST 11, 2020

Managing customer perceptions and expectations is one of the most essential components of a successful customer service department. Social cues. Social cues are almost as important. Humans are social animals. How to Manage Customer Perception: A Complete Guide. How to Manage Customer Perception: A Complete Guide.

Social Media 87

Social Media Sports Sales CX 87

Execs In The Know

APRIL 5, 2024

Roy Dunn, General Manager of Member Service Centers at Costco, understands customers’ high expectations, particularly given their membership fees. While cost-savings are top-of-mind, Graham advocates for experimentation with tools and strategies, scaling successful approaches discovered during testing, and discarding ineffective ones.

Contact Center 52

Contact Center AI Social Media CX 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. Photo by Duy Pham on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Totango

SEPTEMBER 20, 2022

To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers. Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives.

B2B 82

B2B Net Promoter Score Education Social Media 82

Fonolo

AUGUST 18, 2020

Scoring methods like CSat and Net Promoter Scores are tried and tested tools that all brands should be using. How to Manage Customer Perception: A Complete Guide. If you do not have access to these tools, consider using a post-sale customer satisfaction survey. We’re social creatures; people want to be listened to.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

Totango

AUGUST 9, 2022

For example, a marketing team might study the social media activity of all website visitors who purchased a specific product to identify the characteristics of visitors who are most likely to buy. A marketing campaign can then be optimized to appeal to social media users fitting these characteristics.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Zendesk

JUNE 29, 2022

Of course, you don’t need to manually manage all these conversations. By using lead management software , you can automate key outreach points with personalized touches to keep your leads coming back for more. If your clients are posting glowing reviews on social media or review sites, grab them. Don’t believe us?

Social Media 98

Social Media Sales Start-ups CRM 98

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. So, without further delay, let’s dive into the top 7 in-app survey tools. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. That’s not it. 5) Doorbell.io Best Features Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

Intercom, Inc.

APRIL 13, 2018

While many people assume this means cold calling, the tools that SaaS sales reps can leverage go far beyond a telephone. Today, you can take advantage of inside sales CRM tools like Close.io Modern CRM tools and social media constantly create new ways for users to interact.

Sales 224

Sales CRM Social Media Customer Acquisition 224

SurveySensum

OCTOBER 20, 2023

In this blog, we’ll uncover how the feedback loop seamlessly addresses these questions and explore how a feedback-centric approach can propel your product’s success. Imagine you have a B2B tool for project management. What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Additionally, automated support reduces operational costs by requiring fewer resources for staffing and management. However, automate­d tools can greatly assist in delivering pe­rsonalization on a larger scale.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

CSAT.AI

AUGUST 12, 2021

Management software that tracks metrics over time, including Key Performance Indicators (KPI) , also reveals repeat issues. Self-serve tools are like ice-cream: they should have multiple options and sweeten the customer relationship. As Shopify shared in their 2020 blog , customer feedback helps identify such repeat problems.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

Totango

APRIL 30, 2021

Developing marketing content for blogs, social media and video platforms. Paid advertising for PPC, search engine marketing, social media and web retargeting. Account management and renewal costs. Try it free to experience today’s cutting-edge customer success tool for yourself. Email marketing.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. First Things First, Why is it Important to Optimize Your Social Media Presence? You can find her on LinkedIn.

Social Media 52

Social Media AI Start-ups Finance 52

Bill Quiseng

OCTOBER 27, 2014

This guest post is written by James Clifton , Social Media Manager at GetApp.com. This blog is all about Delivering the World’s Best Customer Experience. As you read his post, you will see that whether it is in person or via social media, his five ways to improve customer service work for both.

Customer Service 161

Customer Service Social Media B2B Sales 161

ProProfs

JUNE 21, 2019

Only professional trainers who demonstrate the right skill sets and utilize powerful training tools to train a workforce can bring you closer to the goal of employee productivity and business growth. Time management skills. 5 Training Tools. eLearning authoring tool. Learning Management System. Audiovisual tools.

Social Media 69

Social Media Start-ups Business Growth Business Operations 69

SurveySensum

JANUARY 22, 2024

To be a good project manager, you need to understand what everyone expects and make sure everyone is happy. This is where the best project managers shine. In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. It’s like an art.

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. MSPs must ensure that their call center is equipped with the right type of technology tools.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52