CX Accelerator

OCTOBER 28, 2020

If you ever feel worn down by the work of CX, it may be time to connect with a community like CX Accelerator for insight and inspiration. Then you turn your back and they're gone so fast. As I conclude, I turn this question to you. Thanks Jeremy Watkin for this really fun and encouraging post! ,, Back To CX Accelerator Blog

CX 281

CX Start-ups Voice of the Customer Customer Expectations 281

Execs In The Know

APRIL 29, 2022

With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results. To address the situation, many companies are looking at tools like Fin’s Work Insight Platform. How can you turn agent insights into quantifiable action?

CX 98

CX Actionable Insights Touchpoint Technology 98

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. They have this machine where we can insert our coins and turn them into cash. Macros are like canned responses but allow you to automate many more actions than just the response.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Intercom

DECEMBER 19, 2023

It’s fair to say 2023 was not a mere “turning point” or one of those all-too-common “paradigm shifts” – no, 2023 was one “WTF just happened” moment after another. ” The message behind this blog post and video comes at the perfect time for support reps who may be feeling a little apprehensive about what their future roles will look like.

AI 96

AI Engineering Sports Customer Service 96

SurveySensum

NOVEMBER 6, 2023

But Bakery B followed the right methodology, got valuable feedback, and took immediate action to ensure that customer complaints were resolved. This shows that creating and launching an NPS survey is the first step, but turning the feedback into an action plan is what makes the difference and sets you apart from your competitors.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Totango

MAY 5, 2021

This information can, in turn, influence product updates, customized offerings, and internal workflows. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Turn Data into Action with a Customer Success Platform .

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. The NPS provides a clear and actionable measure of customer sentiment. It requires consistent monitoring, analysis, and action. Why Measure Customer Satisfaction?

Customer Satisfaction 59

Customer Satisfaction Net Promoter Score NPS Customer Loyalty 59

SurveySensum

OCTOBER 24, 2023

We’ll explore all this in this blog along with 13 strategies for creating effective product feedback surveys. Not every customer will have the insights you need, so it’s important to target the right audience. They can provide insights about its practicality and functionality. What are Product Feedback Surveys?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

Callminer

APRIL 30, 2020

By measuring results and identifying the tactics that work to achieve positive outcomes from difficult customer situations, businesses can fine-tune their approach to conflict resolution to increase the odds of turning negatives into positives with each difficult situation. Look for additional insights as you work towards a resolution.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. Combining workflow automation technology with a customer success solution, like Totango, allows you to turn data into goal-oriented, results-based action.

Social Media 118

Social Media Start-ups Technology Technology 118

SurveySensum

APRIL 1, 2024

Happy customers often turn into brand advocates , sharing their positive experiences and thus amplifying the brand’s visibility and credibility. Whether it is the product features, customer service, or the user interface, uniformity breeds familiarity, which in turn builds trust.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. It offers practical strategies, actionable insights, and real-life examples to help businesses understand, meet, and exceed customer expectations. These were our picks for the quarter.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Lumoa

DECEMBER 15, 2022

It allows you to identify gaps in customer satisfaction and take corrective actions. To use VoC correctly, you need to listen and identify customer needs, then take action and repeat. they could then write an informative blog post or create helpful social media content to attract more potential clients. Customer Surveys.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

CX Accelerator

OCTOBER 28, 2020

If you ever feel worn down by the work of CX, it may be time to connect with a community like CX Accelerator for insight and inspiration. Then you turn your back and they're gone so fast. As I conclude, I turn this question to you. Thanks Jeremy Watkin for this really fun and encouraging post! ,, Back To CX Accelerator Blog

CX 182

CX Start-ups Voice of the Customer Customer Expectations 182

Lumoa

OCTOBER 12, 2020

More and more companies are turning to customer-centric business strategies to differentiate themselves from the competition with customer experience. For companies that have trouble achieving high-enough response rates, this raises issues with statistical validation based on sample size, making any data collected less actionable.

Customer Feedback 83

Customer Feedback NPS Sales Engineering 83

PeopleMetrics

NOVEMBER 9, 2021

We share how you can mix your market research and customer experience initiatives to get the most out of your budget and get actionable learnings from the data you collect. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

Customer Experience 71

Customer Experience CEM VOC Customer Feedback 71

PeopleMetrics

JUNE 28, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

CX 77

CX Customer Experience CEM VOC 77

Totango

MARCH 25, 2022

Rather than working in silos on individual tasks, Canvas unites all teams across customer success, marketing, sales, product, finance and more, giving everyone a holistic view of the customer journey and providing insight so you can hone in on any gaps and implement changes quickly. . Design and Run All-in-One. Ready to see for yourself?

Customer Experience 96

Customer Experience Customer Journey Map Finance Start-ups 96

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Navigate the Competitive Landscape: Utilize competitive analysis tools to gather insights on your competitors’ strategies, strengths, and weaknesses.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

ClearAction

NOVEMBER 11, 2022

Then create an action plan that addresses the root issues revealed by the 5th why. Make the 5-why’s and action planning an annual workshop for every work group. Make your action plan highly visible by reviewing it in every staff meeting, ops review, etc. This stimulates internal follow-through on action plans.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

SurveySensum

DECEMBER 18, 2023

Things started to change when I learned more about the importance of customer feedback and how I transformed it into actionable changes. In today’s blog, I will teach you everything I have learned in the process and help you take your business marketing to another level. That is when I realized I had been doing it all wrong.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. This in turn helps to build public trust in government, as shown by Global Affairs Canada.

Government 75

Government Social Media Artificial Intelligence Legal 75

Intercom, Inc.

DECEMBER 14, 2022

Automate more resolutions with Custom Actions and Custom Objects in bots. These exciting no-code capabilities will help boost your self-serve resolution rate by allowing your bots to access information and actions in your other tools, so they can resolve more customer queries than ever. Gain invaluable customer insights with Surveys.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

PeopleMetrics

MAY 27, 2021

In this session, we'll review the 5 questions you need to ask in your customer survey to get high response rates and actionable results that you can use right away to start improving customer experience at your organization. Discover our award-winning Customer Experience (CX) blog: [link]. Congratulations - that's fantastic!

Customer Survey 71

Customer Survey Customer Feedback Voice of the Customer CX 71

Totango

OCTOBER 20, 2020

This information can, in turn, influence product updates, customized offerings, and internal workflows. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Turn Data into Action with a Customer Success Platform .

Customer Experience 84

Customer Experience Net Promoter Score NPS Education 84

Taylor Reach Group

MAY 1, 2020

We looked at how you can improve it by listening to your employees and acting on their suggestions ( TRG Blog March 2020 ). You could look at customer spend to determine whom to call, but don’t ignore the small customers—maybe they’re just getting started and could turn into your best customers over time. Survey Them.

CX 140

CX Net Promoter Score Customer Relationship Management NPS 140

Zendesk

FEBRUARY 17, 2022

Lead magnets provide insight into what makes your prospective buyers tick—your sales team can leverage that information to increase their chances of converting them into customers. It should save a lead time, solve a problem, or provide a unique insight. What is a lead magnet? What makes a good lead magnet? 10 lead magnet examples.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

SurveySensum

SEPTEMBER 15, 2023

They empower you to gather, analyze, and act upon the insights your B2B service clients provide. We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CX Accelerator

OCTOBER 7, 2019

How will you analyze and interpret results to gain insights and uncover trends?How And when they do, they’re not sure it’s actionable for them. Plastic off a room, bring in the champagne, turn on the music, put your ski goggles on, and have some fun. Back To CX Accelerator Blog NPS, CSAT, CES, etc.)?How

CX 261

CX Customer Experience Non-Profits Contact Center 261

Intercom, Inc.

DECEMBER 28, 2022

We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. There was Severance on Apple TV, Andor on Disney+ and Product Principles on the Intercom blog! P.S. Keen to get ahead of the competition in 2023? Niamh O’Connor , Brand Editor.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

VOZIQ

OCTOBER 11, 2023

It requires in-depth data-led customer insights for proactive identification of churn risks, driving timely preventive measures to retain valuable customers. In this blog, let us look at the factors that can make data science ineffective and uneconomical and what measures you can take to address those factors. Lack Of Collaboration.

Customer Retention 40

Customer Retention Machine Learning AI Engineering 40

SurveySensum

NOVEMBER 16, 2023

By being strategically positioned, on-page surveys provide real-time insights into customers’ experiences , preferences, and potential issues. With these surveys, you can collect specific insights and use the data for informed decision-making. These surveys are embedded directly on your website.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Execs In The Know

FEBRUARY 9, 2023

That’s the starting point for successfully getting insights from your data—but it’s only the starting point. To be successful, insights programs need to follow design thinking principles, otherwise, all you get is noise, false flags, and useless detail. And, by the way, time is of the essence! Is all of this easy? Clearly not.

Sports 52

Sports Social Media Actionable Insights Start-ups 52