Beyond Philosophy

MAY 7, 2022

Verint sponsors this episode. Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. 08:07 We hear about an insurer in Europe who is using Customer Science to improve first all resolution and Customer Experience in the contact center.

AI 78

AI Management Consulting Contact Center Customer Relationship 78

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Contact Center 67

Contact Center NPS Customer Satisfaction Customer Feedback 67

Beyond Philosophy

MAY 8, 2021

This podcast is sponsored by Verint. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Customer Experience 103

Customer Experience Management Consulting Customer Relationship AI 103

Beyond Philosophy

APRIL 24, 2021

This podcast is sponsored by Verint. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Customer Experience 88

Customer Experience Management Consulting Customer Relationship AI 88

Intercom, Inc.

APRIL 12, 2018

I’ve known Dribbble co-founders Dan Cenderholm and Rich Thornett for many years, and Creative Market was a sponsor of Dribbble – we used to host South by Southwest parties together. For some of the bigger events, we up the swag and maybe we’ll work with sponsors to add prizes. How community and product shape each other.

Start-ups 215

Start-ups Non-Profits Sports Education 215

Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. This conference gives us the opportunity to showcase how our call-back solutions make it possible to resolve critical issues such as caller abandonment, volume spikes, and cost-per-call.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Fonolo

MAY 22, 2019

We are grateful as always, to the companies that sponsor these reports and make them available to the public. About: This report stands out because it is not sponsored in any way. Sponsored by Talkdesk). They are part of the same organization that puts on the Customer Contact Week conference in Vegas. (If

Contact Center 57

Contact Center AI Technology Technology 57

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations.

Sales 106

Sales Sports AI Touchpoint 106

Beyond Philosophy

MAY 15, 2021

This podcast is sponsored by Verint. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Customer Experience 103

Customer Experience B2B Healthcare Management Consulting 103

ClientSuccess

AUGUST 17, 2019

The SuccessHACKER team attended the 2018 CS100 Summit and had such a good time they had to come back in 2019 – as the Platinum Sponsor. Giving sponsors a chance to connect with and engage every single attendee. . The Summit is not a typical conference where the sessions are just vendors going up to pitch their products.

Education 41

Education Start-ups Management Consulting Sales 41

ClientSuccess

MAY 10, 2019

The CS100 Summit is the premier conference for customer success executives & SaaS leaders. We thank all of the customer success executives, SaaS leaders, and vendor sponsors who have supported and believed in our vision since our first CS100 Summit in the fall of 2016. Don’t get stuck in a boring conference hall.

Innovation 48

Innovation Technology Technology Customer Experience 48

Fonolo

OCTOBER 17, 2017

We are excited to have Fonolo sponsor this year’s event. Conference attendees will have an opportunity to meet with Fonolo in the exhibit hall and learn how the company’s cloud-based call-back solutions can help to lower abandon rates, smooth out volume spikes, and improve the customer experience.

Contact Center 57

Contact Center NPS Customer Satisfaction Customer Feedback 57

TeamSupport

MAY 19, 2021

Offer a free registration to an upcoming industry conference you are sponsoring or speaking at. For B2B customers, refer back to a recently submitted ticket and be proactive about other needs or issues they may be experiencing. Send a new Knowledge Base article with a personal note. Conclusion.

Customer Loyalty 59

Customer Loyalty Sales B2B B2C 59

Fonolo

NOVEMBER 28, 2018

Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). eComm is now defunct but, if I recall correctly, one of the sponsors at their last show was a new start-up called Twilio. C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event.

Contact Center 67

Contact Center Engineering Social Media Innovation 67

Beyond Philosophy

MAY 1, 2021

This podcast is sponsored by Verint. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Execs In The Know

OCTOBER 30, 2022

Conference Kick-Off. Sponsored by Silver Level Business Partner, CallMiner, our Innovations Lab and Cocktail Hour was the perfect way to unwind, network, and learn how innovative concepts can be applied to improve CX after a full day of discussions. Sometimes, you must have no way back.”. Innovations Lab and Cocktail Hour.

Innovation 52

Innovation Artificial Intelligence AI CX 52

SugarCRM

MARCH 6, 2020

SugarConnection isn’t just another customer experience conference. “We help customers understand what data is important to bring into the single view, and how it can be used to unlock customer value in the future,” note the consultants at Loaded Technologies , a Sugar Elite Partner and SugarConnection Sydney sponsor.

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47

Qualtrics

MAY 10, 2021

On a collegiate level, rethinking the experience means finally addressing the concept for a more centralized model, with 70% of FBS Athletics Directors saying the league needs a specific leadership panel to lead and align the FBS Conferences. Here is what we found: A Dedicated Leadership Panel will help Align the FBS Conferences.

Sports 26

Sports Gaming Government Sales 26

Qualtrics

SEPTEMBER 9, 2021

To add to the excitement around our partnership with SHRM, we jumped at the opportunity to sponsor the SHRM 21 Annual Conference , being held September 9-12 in Las Vegas. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year! About Qualtrics. Qualtrics, the world’s No.

Innovation 26

Innovation Education 26

Beyond Philosophy

MAY 12, 2022

I’d like to encourage all of you to download the new Engagement Capacity Gap study and to register for Verint’s annual engagement conference in Orlando from June 13 to June 16.). Verint sponsors this article. Layering that together to understand how they’re connected is very interesting and drives a lot of value.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

CX 89

CX CX Transformation Government Management Consulting 89

SugarCRM

OCTOBER 10, 2018

We’re at the end of the first day of SugarCon, the CRM conference for innovative businesses, and there’s already plenty to reflect upon as we look forward to day two. Our attendees also enjoyed Pitch Fests, which featured multiple lightning-round presentations from our sponsors to help attendees get the most from their CRM projects.

CRM 35

CRM Artificial Intelligence Manufacturing Innovation 35

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Location: London.

Customer Experience 22

Customer Experience CX Innovation Technology 22

SurveySensum

APRIL 8, 2024

Ad Formats and Creative Execution: Experiment with various ad formats, including text ads, display ads, video ads, and sponsored content. Attend industry conferences, participate in online courses, and engage with professional networks to gain insights, inspiration, and connections that can drive your business forward.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. .

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Beyond Philosophy

MAY 21, 2022

Verint sponsors this episode. Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Key Ideas to Improve your Customer Experience. Here are a few key moments in the discussion: 03:59.

Management Consulting 15

Management Consulting AI Customer Relationship CX 15

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. .

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Sponsor companies will also be there recruiting new product managers. Date: March 5-8, 2019.

Innovation 33

Innovation Government AI Technology 33

Qualtrics

JULY 25, 2019

Devoxx – an annual series of global tech conferences – is an incredible opportunity for the developer community to come together in multiple cities across Europe, Asia, and Australia. We also worked with the Devoxx team to deploy Qualtrics technology during the conference.

Engineering 20

Engineering Technology Technology 20

Customer Bliss

AUGUST 9, 2018

A large conference room is set up once a quarter by stages of the customer lifecycle. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville. Gain a better understanding of customers and their journey. How is the room organized?

Customer Experience 70

Customer Experience Net Promoter Score Sports Manufacturing 70

Fonolo

FEBRUARY 20, 2018

The chart is based on research from Ovum (sponsored by our good friends at Genesys). One thing is for sure: Twilio’s keynote at the Enterprise Connect conference just moved to the top of the “most anticipated” list. There may be others as well.) Those three are all significant players in the cloud space, so this is not a trivial issue.

Start-ups 57

Start-ups Technology Technology Customer Service 57

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville. Tactic 2: Focus on Talent and Hiring.

Sports 70

Sports Start-ups Technology Technology 70

Help Scout

JANUARY 14, 2019

The Litmus Live event series differs from every other conference you’ve been to. Yes, we sponsor community activities and help support professionals in advocating for higher salaries, but beyond these community-based initiatives, we bring the same enthusiasm to every element of our product. Our approach to elevating customer support.

Education 40

Education Start-ups Sales Customer Service 40

Intercom, Inc.

MARCH 11, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: LaterCon 2020 , a free social media conference by Later co-hosted by Farhan. We said, for example, “Okay, account executive, you own the relationship with what we called the sponsor, which was the decision-maker.” Caught your interest?

B2C 118

B2C B2B Social Media Start-ups 118

Qualtrics

SEPTEMBER 3, 2019

The charity naturally has a spot at every major event, like our conference or our sales kick-off, because employees are so passionate about it. It goes so far that Qualtrics sponsors the NBA Team Utah Jazz and put the 5FTF logo on the jersey instead of the company logo. I don’t know what would be a cooler surprise than that!

Sales 20

Sales Technology Technology 20