Execs In The Know

APRIL 28, 2022

Lisa joins an impressive group of 14 other customer experience (CX) leaders representing a range of industries — each a dedicated champion for both their customers and employees. Microsoft is an American multinational technology corporation that produces computer software, consumer electronics, personal computers, and related services.

Gaming 98

Gaming Innovation CX Technology 98

CSAT.AI

JULY 12, 2023

Research shows customers want a better and better experience in exchange for their loyalty. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget.

AI 87

AI CX Gambling Sentiment Analysis 87

Aquire

NOVEMBER 17, 2021

In fact, 70 percent of consumers under age 55 would switch banks for a better customer experience, according to research by Mobiquity. And that financial customer experience isn’t just defined by how helpful agents are — it’s about choice, convenience, and ease, too. What’s changed in financial customer experience? McKinsey ).

Customer Experience 102

Customer Experience Finance CX Government 102

Lumoa

NOVEMBER 3, 2022

For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in. and we can migrate your old account to a new one. and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Zonka Feedback

JANUARY 12, 2024

In today's highly competitive business world, providing exceptional customer service has become indispensable for success. According to a study conducted by Microsoft, a staggering 97% of customers consider customer service to be a critical factor in determining their loyalty to a brand.

Customer Satisfaction 52

Customer Satisfaction Customer Expectations Customer Service 52

Execs In The Know

NOVEMBER 20, 2023

Are you seeking inspiration and empowerment in your role as a customer experience (CX) leader? You can look no further than Episode 1 of The CX Leadership Exchange featuring Microsoft’s Peter Mallot. Interested in being a guest and sharing your insights on The CX Leadership Exchange? Get in touch with us.

CX 52

CX Innovation Customer Experience Customer Service 52

Beyond Philosophy

FEBRUARY 16, 2022

The future of customer strategy is providing proactive experiences based on the predicted needs of your customers. The key to unlocking this future is your customer data, particularly the data you have collected about customer behavior. This concept is predicated on the idea of Customer Science.

Artificial Intelligence 88

Artificial Intelligence Management Consulting CX Customer Experience 88

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Logicalware

OCTOBER 27, 2022

During the pandemic, Microsoft Teams was a game-changer when it came to staying connected as we shifted to working from home. the place where the work really gets done.” – Microsoft?. Here are six other ways integrating Puzzel into MS Teams will benefit your customers, agents and business. A Microsoft Teams certified partner?.

Omnichannel 52

Omnichannel Gaming 52

Logicalware

NOVEMBER 23, 2023

To explore this, we invited Xiaopeng Li, AI Lead at Microsoft, to share his insights at our annual event, Elevate ’23. Task automation: Empowering customer service agents, artificial intelligence automates tasks for enhanced productivity. Yet, a burning question remains; What does the future hold for AI?

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

Doing CX Right

JULY 23, 2023

Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service. The post How AI Is Transforming Communication & Customer Service appeared first on Doing CX Right.

AI 52

AI Customer Service CX Artificial Intelligence 52

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. And customers expect businesses to be constantly adapting and preparing for their future needs. Thriving in this dynamic environment requires a commitment to continuous improvement and a deep understanding of customer needs and preferences.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Customer Think

JULY 20, 2023

helps Microsoft Sales Copilot customers harness the power of generative AI to boost productivity, tighten deal execution, and win more revenue

AI 52

AI Sales 52

Zendesk

MARCH 30, 2022

Microsoft Teams for Support. Microsoft Teams for Support (Support) helps resolve tickets faster, simplify employee workflows, and boost team performance. With this integration, view, create, and update Zendesk tickets from directly within Microsoft Teams. CloudTalk for Sell. Vouch for Support.

Construction 98

Construction Government Education CRM 98

SurveySensum

NOVEMBER 15, 2023

You’re making waves in the industry, but here’s the scoop – you recently lost three of your high-value customers. But is there a way where you can gather feedback from users in a structured way and not only when you lose customers? They conduct regular customer surveys to gather feedback on their products and services.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Intercom, Inc.

DECEMBER 31, 2019

Apple, Google, Facebook, Amazon, Microsoft, and, to a degree, Twitter, are all pretty much as prominent today as they were a decade ago. Viewed this way, it might seem like the 2010s were less eventful than the 2000s – after all, the tech giants of today are largely the same as a decade ago.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

MattsenKumar

NOVEMBER 12, 2021

Why Does Customer Experience Matter? Such a large amount comes down to making an extraordinary customer experience (CX). Look at these special customer care experience models underneath: 1. Through online media, Microsoft customers can connect and draw in with pretty much every part of the brand.

CX 75

CX Customer Experience Construction Start-ups 75

Zendesk

JULY 27, 2023

Starting Wiz at the dawn of the Covid-19 outbreak Ironically, Wiz’ co-founders left Microsoft to start their own cybersecurity weeks before the US declared a nation wide lockdown, which isn’t the ideal situation for any startup. We know, and then we started building,” explains Luttwak, “Don’t build for two years, and then go to the customers.

Start-ups 52

Start-ups Sales 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Intercom, Inc.

FEBRUARY 7, 2019

Today, we’re launching our app for the Microsoft Outlook calendar , which makes it easier than ever to book meetings with leads and customers, so you can sell more, faster. You can send the app in chat conversations, so your leads and customers can book meetings into your Outlook calendar, right from the Intercom Messenger.

Outlook 112

Outlook Sales 112

Zonka Feedback

JUNE 30, 2023

Gather valuable feedback from customers following their interactions with Customer Support using these Helpdesk Survey Questions & Best Practices. In today's highly competitive business landscape, providing exceptional customer service has become indispensable for success.

Customer Expectations 52

Customer Expectations Customer Service 52

Lumoa

NOVEMBER 10, 2021

The relationship between businesses and their customers is changing. As companies increasingly pivot towards providing online interactions, it’s essential for your business to keep the customer experience in mind. You can accomplish this feat by focusing on your customer experience design. What is Customer Experience Design?

Customer Experience 83

Customer Experience Touchpoint Artificial Intelligence Customer Journey Map 83

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. Unifying the company around the customer.

Social Media 209

Social Media AI Sales B2B 209

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Is your company prepared to deliver exceptional post-sale customer support?

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Data Warehouses and Customer Success. Microsoft SQL Server. Microsoft SQL Server is a relational database management system that runs on SQL programming language.

Finance 63

Finance Start-ups Sales Technology 63

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. But every tool has its limitations.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Sprinklr

JULY 12, 2021

Empowering Sprinklr employees and helping our customers — more than 1,000 of the world’s most valuable enterprises — serve their customers 24/7 requires exceptional technology talent. Technologists have the opportunity to work with a variety of partners, including: Adobe, AWS, Microsoft, Oracle, SAP, ServiceNow, and Google. .

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

SurveySensum

AUGUST 7, 2023

Struggling to make B2B customers happier? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. Know your Customers Have you fallen into the trap of oversimplifying customer needs, focusing only on product quality and price?

B2B 52

B2B Customer Experience Omnichannel Customer Retention 52

Zendesk

JANUARY 30, 2024

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and center. In the context of Zendesk, “tech stack” refers to a combination of tools and technologies that work together with our products—all geared toward improving a business’s customer experience (CX).

Contact Center 52

Contact Center Technology Technology CX 52

SurveySensum

AUGUST 24, 2023

According to the Harvard Business Review article, Kick-Ass Customer Service , 81% of customers stated that they intend to take care of matters by themselves before reaching out to a customer service representative. And this will enable you to retain your customers and make them feel loyal to your brand.

Touchpoint 52

Touchpoint AI Hospitality Hospitality 52

SurveySensum

SEPTEMBER 21, 2023

There are two companies A and B having similar numbers of customers and both want to increase their business. Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. Unfortunately, the campaign only yielded two customers, generating a total of $50 in business.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Why do customers not want to talk to companies? Lili Cheng: Thank you. Why is that?

AI 145

AI Machine Learning Start-ups Technology 145

Zendesk

AUGUST 30, 2021

Allow agents to instantly view historical customer orders as soon as they open a ticket. Your agents can perform incredibly fast, real-time searching/sorting/filtering to rapidly locate the specific order a Customer needs support with. Setmore for Sell. Agents can easily copy and paste the latest results together.

Invoicing 98

Invoicing AI Start-ups Engineering 98

Customer Bliss

DECEMBER 14, 2018

Today’s episode, which many of you seemed to enjoy, features Amanda Sachs , General Manager, Customer & Partner Experience at Microsoft. Since Amanda started off at Microsoft Canada, she understood the importance of the company’s global communications and partnerships.

CX 48

CX CX Transformation Voice of the Customer Engineering 48

Logicalware

DECEMBER 18, 2023

For us, AI is not just a buzzword but a technology that can elevate the customer experience to new heights, bringing efficiency, productivity, and innovation to contact centres. Additionally, we launched Customer Hub, Customer Insight, and several other features that make our platform the most comprehensive European CX platform on the market.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

The Customer Service Blog

OCTOBER 9, 2021

He is the co-founder of Microsoft, along with his late childhood friend Paul Allen. During his career at Microsoft, Gates held the positions of chairman, CEO, president and chief software architect. Since leaving day-to-day operations at Microsoft in 2008, Gates has pursued various business and philanthropic ventures.

52

52

Zonka Feedback

JANUARY 7, 2022

According to a study by Microsoft , 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. At a time where businesses are facing a commodity trap, the ability to offer customer-focused service is what can make your brand stand out.

Customer Service 52

Customer Service Customer Feedback 52