Steven Van Belleghem

MAY 26, 2023

Find the perfect balance between consistency & adaptation The McDonalds food experience is probably one of the most consistent around the globe. Above all, even though there is some experimentation on their menu, the most advanced innovation at McDonalds is service-oriented rather than product-focused.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Beyond Philosophy

MARCH 17, 2015

It’s all in the packaging. Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. They hired Elmwood , a design firm that took a good look at their packaging and came up with a strategy to help them stand out. How can you increase your sales by 47%?

Sales 151

Sales CEM Customer Experience Customer Experience Management 151

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

B2B 80

B2B Sales CRM Artificial Intelligence 80

Zendesk

FEBRUARY 15, 2024

Follow along to learn more about chatbot templates, their benefits, and how to use them to improve agent productivity. 20 popular chatbot templates Benefits of using chatbot templates How to use chatbot templates Frequently asked questions Use chatbot templates to boost agent productivity What is a chatbot template?

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. times more revenue than their competitors.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. At Intercom, we think content designers work best when they work deeply on a product.

Start-ups 209

Start-ups Engineering Entertainment Innovation 209

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Contrast this with Office B, where your entrance is met with your manager’s reprimand for a minor mistake, colleagues who are uncooperative, and unnecessarily extended working hours. Where would you prefer to work?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Zendesk

JUNE 30, 2022

After-sales service is the follow-up support and resources provided for customers after they’ve purchased your product or service. Cross-sell with paired products or services. Pairing your product with the perfect add-on can improve a customer’s experience. Provide product training materials.

Sales 98

Sales Non-Profits Customer Retention Social Media 98

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Steven Van Belleghem

MARCH 19, 2023

Launched in 1980, in a Japan that was overly brand obsessed, it profiled itself as the antithesis of consumerism: by offering generic, brand-less and anonymous products as a statement against excessive labeling and the high price tags accompanying luxury goods. And it strives to constantly find ways to better the customer experience.

Non-Profits 104

Non-Profits Agriculture CX Manufacturing 104

Beyond Philosophy

JANUARY 19, 2022

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Key Ideas to Improve your Customer Experience. 17:02 Dobrev shares the concepts behind an early VR project where Coca-Cola made their packaging convert to a VR headset.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Zendesk

MARCH 22, 2022

The tech industry is constantly churning out new products to sell, and it needs good salespeople to communicate the value of its products to a public overwhelmed with options. Even without years of direct experience, you can still communicate the value of your other skills to land a job in tech sales. Hardware products.

Sales 98

Sales Real Estate CRM Technology 98

Beyond Philosophy

DECEMBER 16, 2021

Fernando deals with this problem in his business branding and packaging for fast-moving consumer goods and consumer packaged goods (CPG). I bought a car recently, and I chose a black package on the grille. Another vital area to consider in addition to the shape of the packaging is the target audience’s characteristics.

Education 97

Education CX Customer Experience 97

Callminer

SEPTEMBER 14, 2020

They help call centers continuously optimize their processes and provide better experiences for both call center employees and the customers or clients they interact with. Optimize the operations within the call center in order to improve the customer service experience. Carol Tompkins. Andrew Tillery.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Callminer

MARCH 9, 2020

Consumers around the world turn to call centers at all hours to help clear up issues that arise with the products they use and the services they depend on. Software of this type helps streamline scheduling processes in a variety of ways, ranging from daily task management to full-blown shift scheduling and leave regulating.

Start-ups 182

Start-ups Customer Satisfaction Retail Technology 182

Beyond Philosophy

MAY 23, 2019

I have been working as a global Customer Experience consultant for nearly twenty years. We don’t like it when things aren’t easy in a Customer Experience. We discussed friction’s effect on Customer Experience in a recent podcast. So, Amazon implemented frustration-free packaging, packing things neatly in cardboard boxes.

CX 79

CX Transportation Retail Manufacturing 79

DMG Consulting

OCTOBER 13, 2020

IVAs Role in Delivering a Great Service Experience. Today, companies are trying to put these solutions in production as quickly as they can. Now a growing number of IVA solutions come with development environments designed for end users.

ML 87

ML Machine Learning Artificial Intelligence AI 87

Zendesk

DECEMBER 6, 2021

Customers have become much more critical of everything, whether it’s product quality, delivery, or customer service. But ACSI’s data shows companies have managed to keep up with that in general; the gap between customer expectations and customer satisfaction has remained stable, even as customer dissatisfaction rises.

Customer Satisfaction 118

Customer Satisfaction Social Media Customer Expectations Customer Service 118

ModSquad

MAY 13, 2021

It’s quite another to have them come away delighted by the experience. Sales and special events will draw in customers; creating a great experience will keep them coming back. documentation on how to use their products, return information) that may prove helpful. Companies like Apple have been lauded for their elegant packaging.

Customer Loyalty 52

Customer Loyalty CRM Customer Relationship Management Sales 52

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. 40 Years of Experience. Nearly Two Decades of Experience. End-to-End eLearning Products & Services.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. Perhaps their team is trying out your product to see if it fits their needs.

Net Promoter Score 97

Net Promoter Score Customer Acquisition NPS Customer Journey Map 97

Intercom, Inc.

MARCH 23, 2021

“Our mission is to create the most innovative ways for everyone to get the tech that they want,” says Jason Efstathiou, Product Manager & UX Designer at Grover. Operating in the e-commerce industry, Grover experiences spikes in shopping activity at key points throughout the year – Black Friday being a prime example.

Customer Experience 104

Customer Experience E-commerce Start-ups Sales 104

Aquire

JULY 26, 2021

Sales automation is a powerful way to enhance productivity, increase sales, and improve revenue, eliminating tedious and time-consuming tasks and saving thousands of work hours. Improved Customer Experience: With chatbots, AI has really improved customer experience. Enhanced relationship management. Smart Chatbots. “In

Sales 98

Sales Artificial Intelligence AI B2B 98

Zendesk

FEBRUARY 28, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Make appointment scheduling as easy as possible so that you can boost your productivity and sales. Users can then utilize Productmotion’s tools to glean important insights from the feedback and drive product strategy.

Invoicing 52

Invoicing Text Analytics Contact Center CRM 52

Shep Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Or maybe you had a private word with the owner or manager.

Customer Service 69

Customer Service AI Start-ups Customer Experience 69

SurveySensum

SEPTEMBER 29, 2023

They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. An employee survey is a questionnaire that you design to evaluate employee satisfaction, achievements, engagement, opinions, and more. Your employees are the heart and soul of your business.

Customer Service 52

Customer Service Net Promoter Score Customer Satisfaction Touchpoint 52

Beyond Philosophy

FEBRUARY 5, 2015

Many b2b and b2c companies offer antiseptic, commoditized, vanilla experiences for customers. Some, through culture, discipline, and purpose have succeeded in creating consistent, positive experiences which are appealing to customers and which customers consider worthy of passing along through informal conversation and recommendation.

CEM 156

CEM Customer Experience B2C Customer Loyalty 156

Callminer

FEBRUARY 27, 2019

However, the goal of this market research is to find the expectations, likes and dislikes of customers regarding particular products or services. Simply put, gathering this intel comes from interacting with those who have bought your products or services, or those who have bought products or services like those your organization sells.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. I had the honour of talking with Seth Godin at the UBA Trends Day very recently (Check the recap that Peter Hinssen and I made here ) and yet again, he proved that he is a god amongst men when it comes to branding, storytelling, marketing and customer experience.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

JULY 27, 2022

Is it all about the quality of your products and services alone? For instance, earlier we weighed customer loyalty only on the quality of products and services sold. But, it then became evident that customer loyalty also resembles the effort your customers put in to acquire your products and services. A good CES score.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. Salesforce reports that a staggering 84% of customers say the experience a company provides is at least as important as its products or services. The best employees don’t push random, irrelevant products.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

DECEMBER 8, 2021

CX Advisor and Managing Principal of EX4CX, Rick Denton also mentions his frustration with surveys that seem to go on forever. In recent #CXQOTD , CX Expert and Founding Principal of Practical CX, Stephanie Thum talks about how jargon, poorly designed surveys, and long questions drive her nuts. He advises, “Keep your survey short.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

Sprinklr

OCTOBER 20, 2021

Social media is now ubiquitous to the customer experience. You must quickly understand what customers are saying, delight customers with new products and personal experiences, and proactively detect and solve problems. Social suites platforms are designed just for this purpose. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. You started off in engineering, I believe.

Finance 162

Finance Engineering Sales B2C 162

Beyond Philosophy

MAY 26, 2022

The designation of small, medium, and large customers doesn’t reveal much about what customers want or why they are in the group they are. . Usually, it comes up when she asks me something, and I use my management skills on her. This product is for you, and that boils down to who you are and the self.

Start-ups 78

Start-ups AI Customer Relationship CX 78