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Customer Think
DECEMBER 12, 2023
Image source: Canva free It began on the first of December. Google started its purge of inactive Gmail accounts to improve security and combat ongoing issues like phishing, hacked accounts, and ever-present spam. Like many things with good intentions, there is likely collateral damage.
Beyond Philosophy
FEBRUARY 29, 2024
I mention it here, not to rub it in your face (much), but because in the booking of this cruise, I saw an excellent example of how my wife and I leverage mental accounting regarding our splurges. It was our version of Mental Accounting. Mental Accounting ruins all that. People have various rules regarding found money.
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Customer Think
NOVEMBER 14, 2023
Accounts Payable (A/P) 3-way matching is a fundamental process in financial accounting, especially in industries with complex supply chains like the apparel industry. This process serves as a cornerstone for effective financial management, ensuring that payments are accurate, justified, and fraud-free.
Aquire
JANUARY 6, 2022
Acquire also provides self-service tools that free your team up to focus on the more complex real-time customer conversations. With the Free Forever Plan, users can add unlimited members, tasks, and get 1,000 MB of storage, and access more advanced features with paid plans starting at $5. #3 3 HubSpot – CRM.
Lumoa
SEPTEMBER 1, 2023
Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Check it out below! Pretty neat!
Totango
JULY 29, 2022
For example, a workflow template automatically triggers when an account has consumed 95% or more of their purchased licenses, notifying the account’s CSM of a potential upsell opportunity. Some of the metrics tracked in this Scorecard include: Accounts with 95%+ license utilization. Accounts with 95%+ licenses consumed.
Inside Customer Service
JUNE 23, 2022
There are three general steps involved in regaining a customer's trust after you identify a service failure: Contact customers Investigate issues Demonstrate accountability Let's take a closer look at each one. A few even worry about unscrupulous customers inventing problems just to get something for free. The fix is sometimes simple.
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