SurveySensum

FEBRUARY 26, 2024

In today’s fast-paced corporate world, where companies are opening left and right, understanding the pulse of your employees has become crucial to keep your employees stay with you longer. And how do you listen to the voices of your customers? – With PULSE SURVEYS. This is why you need employee pulse survey tools.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

FEBRUARY 1, 2024

So, it’s super important to listen to the voice of the customer. When customers give direct and honest feedback, it helps a lot in making products better. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Beyond Philosophy

DECEMBER 11, 2021

However, Fernando knows that while imitation is the highest form of flattery, it’s a less than ideal customer strategy when you want to win customers from the competition. Not surprisingly, it takes standing out from everybody else to fit in with customers. Key Ideas to Improve your Customer Experience.

Management Consulting 109

Management Consulting Customer Experience CX 109

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Comm100

SEPTEMBER 26, 2023

In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. Like many others, this company was passionate about improving its services and relied on customer feedback. The issue — they were sending surveys at the WRONG time. Best Times to Send a Survey in 2024 1. Let’s get started.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Happy customers stick around, right?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

MARCH 14, 2024

Did you know that 90% of customers say that their buying decisions are influenced by online reviews? 90%, that’s almost all your customers. After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Steven Van Belleghem

DECEMBER 6, 2021

Shep Hyken, customer service & experience expert and author of ‘I’ll Be Back’. The other is another way to think about how you measure customer success. The customer’s expectations continue to evolve. Customers are smarter than ever and know what a good CX looks and feels like. It’s what happened yesterday.

CX 123

CX Customer Experience Non-Profits Social Media 123

Customer Bliss

APRIL 15, 2020

I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including: Do you stop your surveys? So I want to share my thoughts on six key ways in which we should continue to listen to and communicate with our customers—and our teams. How do you listen?

CX 121

CX 121

SurveySensum

DECEMBER 27, 2023

In the competitive world of real estate, keeping customers happy plays a pivotal role in differentiating your services and enriching your reputation. For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount.

Customer Satisfaction 52

Customer Satisfaction Real Estate CRM Start-ups 52

Beyond Philosophy

FEBRUARY 16, 2022

The future of customer strategy is providing proactive experiences based on the predicted needs of your customers. The key to unlocking this future is your customer data, particularly the data you have collected about customer behavior. This concept is predicated on the idea of Customer Science.

Artificial Intelligence 89

Artificial Intelligence Management Consulting CX Customer Experience 89

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CX Accelerator

JUNE 19, 2018

Empathy is defined as the ability to understand and share the feelings of another. Showing this type of empathy often comes naturally to us, and is ingrained in how we act in our everyday lives. Showing this type of empathy often comes naturally to us, and is ingrained in how we act in our everyday lives. So what’s the big deal?

Customer Experience 159

Customer Experience CX Start-ups Engineering 159

SurveySensum

FEBRUARY 5, 2024

Go for lively reds and oranges that shout, “Let’s get things done!” If you’re more into being bold and playful, go for bright oranges and friendly yellows that give everything a lively feel. This creates a visual hierarchy, helping users understand what’s most important at a glance.

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

CSAT.AI

AUGUST 10, 2022

Skilled agents are the heartbeat of your customer service strategy. Just like you have to earn your customers’ loyalty you have to earn your agents’ loyalty too. Agent churn affects your business reputation as customers have to wait longer for resolution. 1) Play to Agent Strengths. 2) Onboarding and Ongoing Training.

Customer Service 93

Customer Service Sentiment Analysis Contact Center CX 93

Aquire

DECEMBER 9, 2021

If you want your customers to stick around, it’s important you understand how to reduce customer churn rate. Of course, some level of churn is inevitable — no matter how much effort you put into satisfying your customers. There are reasons customers stop doing business with you that are simply beyond your control.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

SurveySensum

DECEMBER 8, 2023

Do you know that 73% of consumers point to customer experience as an important factor in their purchasing decisions? So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. What is a Customer-Centric Video?

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

SurveySensum

JANUARY 18, 2024

In this article, we’ll explore seven innovative ways to supercharge your marketing strategy using SMS automation and enhance customer experience. Personalize Customer Journeys The concept of personalized customer journeys involves leveraging SMS automation to send tailored messages to individual behavior, demographics, and preferences.

Retail 52

Retail Customer Relationship Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. It is, therefore, important for businesses to continuously study and understand the market. The process often involves data about potential customers, competitors, and the industry. What is Market Research?

Non-Profits 52

Non-Profits Finance Government Start-ups 52

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Omnichannel customer engagement software offers a solution.

Customer Service 86

Customer Service Omnichannel CRM Contact Center 86

Lumoa

FEBRUARY 28, 2023

Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

SurveySensum

JULY 4, 2023

The above statistics are an indication that the shopping behavior of customers is changing and they are giving equal importance to in-store shopping too. This is the time when brands can improve their offline stores to increase customer loyalty. Due to COVID-19 our shopping behavior and preferences did change. But is it still the same?

Retail 52

Retail Touchpoint Social Media Customer Survey 52

SurveySensum

JULY 4, 2023

The above statistics are an indication that the shopping behavior of customers is changing and they are giving equal importance to in-store shopping too. This is the time when brands can improve their offline stores to increase customer loyalty. Due to COVID-19 our shopping behavior and preferences did change. But is it still the same?

Retail 52

Retail Touchpoint Social Media Customer Survey 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Beyond Philosophy

DECEMBER 10, 2021

Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. We had him on the podcast recently to talk about his new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers. Also, treating customers well is good for employees. Also, treating customers well is good for employees.

NPS 109

NPS Net Promoter Score Construction Start-ups 109

Experience Investigators

FEBRUARY 21, 2023

Finding Empathy In Customer Experience It’s easy to assume that empathy is one of those things…we should all know it, feel it, and share it. Just typing that sounds like a better world, a world in which we understand our fellow humans better. So the term empathy gets tossed around a lot in customer experience.

CX 98

CX Contact Center Healthcare Construction 98

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Sales 52

Sales Customer Feedback Start-ups CX 52

Help Scout

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Whatever piqued your interest, there are some excellent reasons to consider using AI chatbots: Handle more customer service requests without adding new staff members: If a growing customer base is putting pressure on your team, an easily scalable AI is a tempting option.

AI 144

AI Machine Learning Artificial Intelligence Technology 144

CSAT.AI

MAY 24, 2022

Updated May 2022 Following our previous blogs which cover agent abuse is the question of banning bad customers. The goal is for both the customer and the agent to have positive experiences that benefit everyone and the bottom line. An abusive agent is detrimental to a company, as is an abusive customer.

Customer Service 85

Customer Service CX Customer Satisfaction 85

Customer Bliss

SEPTEMBER 18, 2019

As you know, libraries have gone from a place, where you go to get a book, to a community gathering place, to a place where you really want to engage humans. So, I asked Alison to share her perspective on deepening their understanding of their audiences. How Do You Learn About Your Audience, Beyond the Survey?

Mystery Shopper 62

Mystery Shopper Customer Survey 62

Beyond Philosophy

DECEMBER 19, 2020

In this case, I didn’t realize it was going to be different to presenting in the USA or UK. You present your carefully planned and executed Customer Experience from Country A, where it is a wild success, roll it out in Country B, and you get nothing but crickets back. You can do the same with your customer experience.

Management Consulting 78

Management Consulting Customer Experience CX 78

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. Meeting today’s high customer service expectations can be a challenge.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

Aquire

APRIL 26, 2021

If you’re curious about the state of chatbots, read further: we have shortlisted 30 chatbot statistics to give you an idea of what a chatbot can do for your business, and, more importantly, your customers in the years to come. Customers have also embraced online shopping and transactions more than ever before. billion in 2020 to $13.9

Customer Experience 111

Customer Experience Healthcare Real Estate AI 111

Steven Van Belleghem

JANUARY 3, 2021

This has tremendous repercussions on the customer experience as it means that Netlfix has to constantly battle for attention in a big red ocean and has no other choice but to offer absolute top quality experiences and products. That is why everyone at Netflix is not just focussed on the customer, but absolutely obsessed with them.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Beyond Philosophy

FEBRUARY 20, 2021

The next thing I knew, he put me in charge of improving the Customer Experience for our company, and the rest is history. So, when I got to host him on this episode of The Intuitive Customer, you can imagine how excited I was. Key Ideas to Improve your Customer Experience. Complete this short survey.

Sports 78

Sports Management Consulting Customer Experience CX 78