guides 
Adrian Swinscoe
APRIL 5, 2024
In the ever-evolving digital landscape, businesses of all sizes are grappling […] The post A comprehensive guide to Customer Data Platforms in 2024 first appeared on Adrian Swinscoe. This is a guest post by Aparna M. a Content Writer for Kings Research.
Callminer
OCTOBER 29, 2023
Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to consider when selecting the best CX software.
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Intercom, Inc.
SEPTEMBER 29, 2022
Luckily, we’ve launched a new guide to help you achieve just that. “Learn how to activate customers faster, find value up front, and drive the actions that you want customers to take” In this guide , we’ll show you how to optimize your onboarding and announcement campaigns with in-product messaging.
Inside Customer Service
MAY 25, 2023
Here's my step-by-step guide. You’ll discover: How incentives often make customer service worse Why employees find it so difficult to pay attention to customers What causes employees to give up and stop trying Check it out —> download the first chapter Subscribe Get a guide to 10 amazingly simple customer service techniques.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Intercom, Inc.
MARCH 9, 2021
The world’s most customer-centric teams are turning to conversational, messenger-based support – and you can learn the proven strategies to do the same in our newly published Ultimate Guide to Conversational Support. What’s in The Ultimate Guide to Conversational Support. Get the ultimate guide??.
Inside Customer Service
JUNE 23, 2022
This guide summarizes what I've learned about getting customers to give you a second chance after a service failure. Check out my comprehensive guide for doing that.) Sign up and get a guide to 10 amazingly simple customer service techniques. Once your email address is confirmed, I'll send you a link download the guide.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredible opportunities. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Advertiser: Vanilla Forums
In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers.
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Sure, your teams might get by with standard PM tools, but imagine how much more efficient and effective they could be with a purpose-built tool designed specifically for the new client implementation and onboarding process.
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When companies focus on the client onboarding process (and invest in the automation side with client onboarding software), they can see these results: 4X increase in client onboarding specialist/project manager capacity 49% average decrease in onboarding project time 86% fewer meetings 90% on-time delivery rate Download the ultimate client onboarding (..)
Advertiser: Vanilla Forums
This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How community addresses key challenges. Crucial enterprise community features to look for when assessing vendors.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations.
Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company
"If you build it, they will come” is an idea that runs rampant in organizations. Creating new software and releasing it into the marketplace to achieve wild success is the dream! The act of onboarding the customer – and putting the customer first during this onboarding – seems like a no-brainer thing to get right, but so many get it wrong.
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