SurveySensum

FEBRUARY 22, 2024

What’s more – Gallup’s “State of the Global Workplace Report” says, that organizations with highly engaged employees experience 21% higher profitability. That’s the key to ensuring prolonged success for new hires – providing an exceptional and engaging experience from the outset. I’m sure you wouldn’t.

Net Promoter Score 52

Net Promoter Score Innovation Start-ups Construction 52

Zendesk

JULY 13, 2022

If you want to keep your best people from jumping ship, you need to be attuned to your employees’ needs and priorities. You need to support your people , just like you support your customers, and give them a reason to feel good about working for you. For better or worse, people have to work. Keep the best people on your team.

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

Intercom

OCTOBER 4, 2023

To set your team up for success in this new age of customer service, it will be crucial to think about both the customer and teammate experience when assessing your current approach to reporting so you can ensure you’re keeping a pulse on the numbers that matter most.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

Confirmit

SEPTEMBER 9, 2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. Some are doing surveys every day, others monthly, and some yearly.

Voice of the Employee 40

Voice of the Employee Government 40

Beyond Philosophy

JUNE 23, 2022

It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! On a practical level, Killip says their clients survey consumers to understand consumers’ views and what they’re doing, thinking, and feeling to feed into their customer strategy.

Manufacturing 78

Manufacturing Start-ups Customer Feedback CX 78

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Qualtrics

JUNE 18, 2021

Now, given the demands of working through a pandemic, and entering a new era of work, the need to be in tune with what people want and need at work has never been so acute. But being empathetic and listening to people comes with a higher expectation of action. It’s become a hot topic both inside and outside of companies.

Start-ups 49

Start-ups Engineering CX Technology 49

Intercom, Inc.

MAY 15, 2019

Ensuring your follow-ups are consistent and effective, however, is as much an art as a science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases). Every conversation is different.

Customer Service 199

Customer Service Customer Satisfaction Technology Technology 199

Fonolo

NOVEMBER 29, 2022

FACT: According to Zippia, only 48% of employees surveyed believe their company’s leadership abilities are “high-quality”. Determine what your employees think of your leadership skills with an anonymous survey. Setting goals keeps call center agents engaged and excited about career expansion. Average handling time (AHT).

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Qualtrics

MARCH 16, 2020

Now more than ever, officials need to empathize with their communities, provide timely information, communicate strategically, and stay connected and engaged with their citizens and employees. For example, government officials can direct people with symptoms to appropriate resources. Stay Engaged with Employees. Access Now.

Government 52

Government Education 52

Qualtrics

AUGUST 25, 2021

Understand how and when your employees can confidently return to the workplace with our Return to Work Pulse. Julia Anas, Chief People Officer at Qualtrics. Phase 1 also includes: Surveying on-site employees about what’s working (and what’s not). Here’s what they had to say. How did we arrive at that decision? “It

Technology 49

Technology Technology Start-ups 49

Qualtrics

APRIL 29, 2020

Ready to design your Remote + On-site Work Pulse, but not sure how to customize the content for your organization? Now that you’ve laid the groundwork for getting started with your Remote + On-site Work Pulse, you’re ready to make it your own. Product Demo and Methodology Overview: Tailoring your Remote + On-Site Work Pulse.

Double-Barreled Question 29

Double-Barreled Question Start-ups 29

Execs In The Know

DECEMBER 6, 2021

Agent engagement. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Consider adding pulse surveys to capture real-time feedback or to ask a probing question. Where to Start.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Agent engagement. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Consider adding pulse surveys to capture real-time feedback or to ask a probing question. Where to Start.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Intercom

SEPTEMBER 7, 2021

We use our twice-yearly company survey to pulse check on how the team feels regarding decisions being made that affect their day to day. Our support conversation volumes rose, resources were tight, team morale was low, and people were worried about their wellbeing as well as the wellbeing of the people they care most about.

Business Growth 64

Business Growth Innovation 64

PeopleMetrics

JANUARY 24, 2022

We also offer help with journey mapping and training your people to deliver the differentiated experiences high-impact customers expect. We offer point-in-time and regular pulse checks to assess the engagement of your employees and to ensure they are delivering the best possible experience to your customers.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

Confirmit

APRIL 16, 2020

These limitations have the potential to undermine our employees’ engagement, innovative thinking, collaboration, and productivity. Now more than ever before, we managers need to team up with HR and regularly pulse check employees to measure their satisfaction, engagement, and their general sense of well-being.

Voice of the Employee 52

Voice of the Employee Innovation 52

Confirmit

AUGUST 7, 2019

Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience, which in turn impacts employee engagement, improves customer experience and ultimately drives business growth. Most importantly, you are able to generate deeper insights about your organization, teams, and people.

Voice of the Employee 40

Voice of the Employee Business Growth Customer Experience 40

Qualtrics

APRIL 9, 2020

Communication is vital to not only those working remotely , but also managers, people team leaders, and the c-suite. Organizations should survey employees now; however, the content and tone of surveys should be adapted to reflect the current environment. You can then use that to frame how you communicate with your people.”

Start-ups 34

Start-ups 34

SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. Collaboration is also necessary to share surveys with your team. In-built survey templates. Too Pricey. Stop right there! Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Confirmit

APRIL 12, 2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions.

VOE 40

VOE Voice of the Employee Touchpoint 40

Confirmit

APRIL 12, 2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions.

VOE 40

VOE Voice of the Employee Touchpoint 40

Qualtrics

JUNE 17, 2020

It not only creates a sense of belonging for your people, but also gives your company a competitive advantage. You can’t have true inclusion without diversity Judith Williams, Global Head of People Sustainability & Chief Diversity & Inclusion Officer at SAP. Increased employee engagement. What is workplace inclusion?

Start-ups 39

Start-ups Education Innovation 39

SurveySensum

MAY 25, 2022

CATI interview (Computer Aided Telephone Interview) is a surveying approach where an agent or interviewer carries out surveys over phone calls. People use it to understand the pulse of the customers whenever they want to test an idea or concept before launching. . CATI surveys cant offer both. Let’s find out.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. New to the world of people analytics? Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action.

Net Promoter Score 41

Net Promoter Score Voice of the Employee Actionable Insights Social Media 41

Qualtrics

MAY 11, 2020

In hard times, family,” says Sergio De La Calle Asensio, Head of Engagement at telecoms giant Telefónica. If things break, people are angry. As one of the industry’s giants - with nearly 350 million customers globally - Telefónica knew its worldwide workforce of 100,000 people were going to be put under strain.

NPS 26

NPS Start-ups 26

Qualtrics

JULY 8, 2020

As your people start returning to workplaces, listening and acting on their feedback is more important than ever. To help organizations maintain a conversation with employees throughout the transition, our team of Industrial Organizational Psychologists have developed the Return to Work Ongoing Pulse. Here’s how to do it effectively.

32

32

Qualtrics

MAY 9, 2020

The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. Here are our tips for interpreting the results from your pulse. Tip : Think of the results as opportunities to start new conversations with your people; conversations that address the needs they’ve expressed in the pulse.

26

26

Qualtrics

AUGUST 24, 2021

The aim was to attract and retain talent and to empower the company’s people to perform their jobs more efficiently and effectively. . As speed and responsiveness are key, we needed to rethink and redesign the way we captured and acted on feedback to better support our teams,” said Tan Lee Choo, Vice President of People Operations at Singtel.

Technology 26

Technology Technology Innovation 26

Uplifting Service

JUNE 26, 2023

Your customer effort score be going down, your net promoter score be going up, your wallet allocation score is going to be going up, Your employee engagement score is going to be going up. If all your survey scores are going up, are you going to get the money? But you don’t survey every day. Yes, you will.

Net Promoter Score 40

Net Promoter Score Customer Experience Sports Customer Satisfaction 40

Qualtrics

AUGUST 21, 2020

Take a holistic approach to wellness and reap the benefits of an engaged workforce. Better employee engagement. A survey by Virgin Pulse found that 85% of companies say wellness programs support employee engagement. Wellness programs improve employee health and morale – two factors that decrease absenteeism.

Construction 26

Construction Healthcare Finance 26

PeopleMetrics

MARCH 10, 2015

Your approach has the ability to align people to the company aim, or deny them a connection to it. And connection to a goal is important for your people to continue working together with purpose. At PeopleMetrics, we conduct ongoing customer feedback surveys that help you stay in tune with your customer base. Elias Canetti.

Customer Experience 109

Customer Experience Retail Customer Acquisition Start-ups 109

Qualtrics

FEBRUARY 2, 2021

That’s the question we’ve been asking ourselves – and, well, lots of other people, too – in an effort to anticipate where employee experience is headed. We also spoke to more than 11,800 participants as part of a global study to understand what matters to people most. Read more: What is an Employee Pulse Survey?

Technology 26

Technology Technology Touchpoint 26

Qualtrics

JULY 24, 2020

We took a closer look at the intricacies of building and sustaining company culture, plus the companies that have engaging cultures – and why. Here are some of the benefits of building a great company culture: Increased engagement. companies up to $550 billion a year, according to a study conducted by The Engagement Institute.

Start-ups 26

Start-ups NPS Retail Customer Experience 26

Qualtrics

FEBRUARY 14, 2019

The remote work trend is on the rise as large companies such as Amazon, Dell, Cigna, and Salesforce are hiring remotely and more and more people want a shorter commute and a better work/life balance. If you hire remote employees, below are 9 ways you can keep them engaged, happy, and motivated. EMPLOYEE PULSE EBOOK.

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SugarCRM

DECEMBER 19, 2023

But there’s no hiding the fact that in this $60 billion dollar industry, something isn’t working, and people are taking notice. Our 2024 State of CRM Report surveyed more than 800 sales, marketing, service, and IT professionals and the results we found not only confirmed what we knew about the market but revealed more than we expected.

CRM 26

CRM Artificial Intelligence AI Sales 26

Qualtrics

AUGUST 26, 2020

Listening to people to understand how they feel about today’s uncertain environments and identify what can be done to make them feel confident and comfortable in returning is proving to be critical at every stage of the pandemic - from the introduction of lockdown measures through to the reopening of businesses today.

Start-ups 26

Start-ups Technology Technology 26