Remove solutions energy-utilities
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Tackling the problem: A simple three-part framework to align your team’s efforts

Intercom, Inc.

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Investment .

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Help Customers Avoid Bill Shock – Practical Advice For Financial Institutions

Lightico

Beyond telecoms and across industries (including energy, utilities and alternative network services), customers face the unsettling phenomenon known as ‘bill shock.’ Common causes include fluctuating energy prices, unpredictable data usage, hidden fees, and unclear billing structures.

Finance 52
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Product management, fast and slow

Intercom, Inc.

Having a good sense of how and when you rely on your different systems helps you make the right decisions, boost your productivity, and ultimately save energy. ??Here It ensures you don’t waste energy on things you’re doing over and over again. Don’t wait for the perfect solution. Why does it matter? the hard things ?– ?that

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How Insufficient Digitization is Hurting Utility Companies

Lightico

Utility companies are investing heavily in catching up with other industries when it comes to digitizing customer journeys. Meanwhile, research has found that investing in a digital transformation can help utilities reduce costs, preserve revenues, maximize customer satisfaction, and boost employee engagement.

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How Contact Centers Can Save Money During Uncertain Economic Times

Execs In The Know

Vistra Energy, one of the ten largest electric companies in the U.S., Such was the case with Salt River Project, a large public power utility. The company needed a flexible customer care solution to help reduce customer service costs. is one example.

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Mitigating Bill Shock: Top 5 CX Practices for Financial Service Providers

Lightico

Bill shock is most commonly associated with telecommunications, but can resonate across various industries, such as energy or utilities. By empowering customers with real-time information and personalized solutions, businesses can actively mitigate bill shock and foster lasting loyalty.

CX 52
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4 Ways to Speed Up New SaaS User Onboarding

Totango

An efficient, optimized SaaS onboarding process can: Increase customer engagement by encouraging product usage and/or license utilization. Utilizing a Customer Success system that can identify red flags like this and prescribe a proactive action (like sending an email) can further optimize this process.