start-with-hiring-people-who-show-humanity-at-work 
Customer Bliss
AUGUST 30, 2021
They praised her for her ability to raise a daughter who would become CEO. Her mother and late father’s guidance were responsible for so much of who she would become, and of her success. Find & Hire People Who Align With Your Company Values. And then they enable them to bring that version of themselves to work.
Customer Think
SEPTEMBER 2, 2021
A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. The morning after she arrived, piles of visitors began pouring into her mothers’ home. They walked past Nooyi and straight to her mom where t.
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Intercom, Inc.
MARCH 3, 2020
Show the right work? We’ve experienced many interviews like these ourselves, so we want to demystify how we hire and interview designers at Intercom. Our experience has shown us that people perform best when they know what’s expected of them, so we think interviews should be a transparent, two-way evaluation.
Callminer
MAY 27, 2020
The very people who keep businesses functioning and evolving are all too often overlooked to primarily focus on satisfying paying customers. By engendering these positive emotions from the word go, you make the new employee want to do great work and add great value to your organization.”
Intercom, Inc.
NOVEMBER 4, 2021
Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. Remember who your audience is.
Intercom, Inc.
SEPTEMBER 9, 2022
GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” or “what would Walter White look like if he were in Animal Crossing?”.
Experience Investigators
MARCH 5, 2024
Why Employee Experience is Vital to Customer Experience Human resources (HR) and learning and development (L&D) teams are incredibly influential in the customer experience. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. in both areas.
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