Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. He hands out water and donuts to folks waiting in line, gives away free tickets, and even supports crew members working behind the desks at busy hubs.

Customer Experience 120

Customer Experience Hospitality Hospitality Start-ups 120

Intercom

AUGUST 13, 2019

It lets you employ a smaller support team, reduce your labor costs and save money long term. ’ These questions had us think a little more about the motivation behind being personal, and try to better define it. Products in use. “Did being personal mean people on the other end of the line? Company type.

Customer Service 139

Customer Service Start-ups AI B2C 139

Steven Van Belleghem

SEPTEMBER 23, 2020

But when I talk to B2B companies about the matter, the response I receive more often than anything else something is along the lines of “We know Steven, but it’s a lot easier for B2C companies to focus on this experience than for us.” Salesforce.

B2B 98

B2B Customer Experience Construction E-commerce 98

TeamSupport

JUNE 3, 2020

Whether it’s driving by a billboard advertising a cool new car or seeing a phone company commercial on TV and wondering if you can get more data for less money, there is always someone out there trying to paint a picture of a greener pasture. It happens in our work life, too.

B2B 64

B2B B2C Finance Business Operations 64

CommBox

MAY 11, 2022

Most startups don’t have the time, energy, money, or resources to commit to basic customer service – let alone a high standard of one. These days, more consumers than ever ( 69%, in the US ) are demanding a live chat feature as standard. Startup – Shutterstock.

Customer Service 98

Customer Service Artificial Intelligence Omnichannel CRM 98

Customer Bliss

FEBRUARY 8, 2019

He tells us that they intentionally had to think through the problems that customers face, not necessarily REI. On Black Friday, instead of promoting items for sale on the company website, they encouraged people to choose where they’d like REI to donate money to support outdoor places.

Retail 52

Retail Start-ups Sales Customer Experience 52

Customer Service Life

JANUARY 22, 2018

This was basically license for a few of us to watch a lot of sales demos and get familiar with the variety of support technology on the market. You see, a quick survey of the the clients we work with shows that the majority of them use either Zendesk or Salesforce as the main hub for their customer communication.

Customer Service 60

Customer Service Omnichannel Social Media Contact Center 60

Steven Van Belleghem

NOVEMBER 28, 2023

The day before we were due to travel home, Lufthansa let us know that our youngest son did need to be Covid tested after all to be allowed to transit in Germany. This is problem solving at its best and there’s not a bot in the world – no matter how empathic – that could have helped us in that situation.

CX 62

CX Customer Experience Entertainment Gaming 62

Callminer

SEPTEMBER 5, 2017

They guarantee perfect delivery of information and legally binding statements on every call and enable agents to use a simple tool to follow complex conversational processes. The database allows us to look up challenges quickly and efficiently and offer an immediate solution to an inquiry. What keeps us up at night is…”.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

MARCH 4, 2021

But to kick us off, do you want to give us a little bit of background on yourself for any of our audience that might not be familiar with your work to date? Do you want to deep dive into that a little bit for us? Go get money somewhere else.” Dee Reddy: Zanade, you are so very welcome along to Inside Intercom today.

Start-ups 151

Start-ups Social Media Education Finance 151

Intercom, Inc.

AUGUST 1, 2019

. “Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. That’s our job: to make sure everybody knows us.

E-commerce 36

E-commerce Start-ups B2B Retail 36

Aquire

JANUARY 26, 2022

Just like CSAT, NPS is also based on a single, simple question: “How likely are you to recommend us to a friend/colleague?” Successful ecommerce businesses are all about building a brand connection with a customer and then becoming a go-to hub for that customer for years to come,” says Casey Hill of Bonjoro. Net promoter score (NPS).

Social Media 52

Social Media NPS Net Promoter Score Retail 52

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. Innovation hubs have the best of both worlds – the agility of a startup and all the resources of the parent organization (authority, expertise, data, customers, etc.).

Innovation 226

Innovation Start-ups Government Technology 226

Comm100

NOVEMBER 23, 2020

Save money, save time, and reduce effort while increasing customer satisfaction. With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub. Using it was a mistake. They keep squeezing money out of us.”

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Fonolo

AUGUST 6, 2013

It’s a primary benefit of our call-back software (and we’re proud of it) so you’ll forgive us for making this piece detailed… a round-up of what we’ll be covering today so you can skip the bits you already know. Customers save time, companies save money. UPDATED JANUARY 2020. pic.twitter.com/oUTl2BUsXl.

Contact Center 102

Contact Center Start-ups Social Media Customer Loyalty 102

Intercom, Inc.

MARCH 29, 2018

Can you give us a quick feel for what you’re doing through your agency, Single Grain? It’s an answer you’d expect us to give – content marketing. The hub and spoke model for content strategy. When you have something like that, it’s your one hub page. The hub page is the overview.

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192

Fonolo

FEBRUARY 7, 2013

It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. If you want an example of a great self-service support hub, look to Apple. When customers tap on your ‘Contact Us’ page within your mobile app, what do they see? And don’t stop there. A phone number?

Contact Center 62

Contact Center Social Media Omnichannel Customer Satisfaction 62

Intercom, Inc.

JANUARY 3, 2020

Des: Getting back onto things that our listeners might actually listen to us for. The reason I gave up is that I use Gmail and I actually think Gmail is really good. The money thing’s interesting though because I wonder if there is a bigger thing going on here too, around people becoming more willing to pay for software.

Start-ups 118

Start-ups Technology Technology Retail 118

Comm100

NOVEMBER 13, 2022

For us, the chatbot wasn’t launched to reduce agent headcount. Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot . Customers too are increasingly willing to use chatbots. Already, 70% of customers are using or interested in using chatbots for simple customer service.

Customer Service 75

Customer Service Omnichannel Social Media AI 75

Intercom

JANUARY 26, 2022

and “What are your US shipping times?” What this “right place” looks like varies, so our assignment rules consider the customer’s history with us (if there is one) and decide where they should go to get the help they need. Products in use. When a customer has a simple question, what they want is a fast, accurate answer – now.

Start-ups 104

Start-ups Engineering Customer Satisfaction Customer Expectations 104

Intercom, Inc.

DECEMBER 12, 2018

The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. LeanData connects with your CRM to provides the most accurate, channel by channel view of campaign performance so that your team can choose how to spend money in the most effective ways possible.

Technology 223

Technology Technology B2C B2B 223

Lumoa

APRIL 24, 2018

NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. NPS is a helpful strategic barometer for consumer opinion, but it doesn’t tell us why consumers are happy or un happy. Customer Hub linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Intercom, Inc.

MARCH 19, 2019

Or on the other hand, invest too little money in a channel that has the potential to bring in many more customers than it does right now. For them, it might mean more money — for you, it means the loss of an account. Divorce : Some of your customers will leave you. Intercom Messengers around the web. Research backs this up.

Customer Acquisition 166

Customer Acquisition Social Media Engineering Start-ups 166

Intercom

FEBRUARY 10, 2022

But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding. It takes time to get this all set up, and it costs money. Customer support has never been a walk in the park.

E-commerce 105

E-commerce Start-ups Customer Expectations Technology 105