Fonolo

MAY 10, 2023

Consider attending an industry event if you’d like to sharpen your management and customer service skills. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers.

CX 243

CX Customer Experience 243

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Posting job opportunities.

Social Media 117

Social Media B2B Customer Loyalty Start-ups 117

Totango

FEBRUARY 23, 2024

Here are three of Karen’s top tips for CMOs to have a successful first two months. It’s a really great way to learn where I might step on some inadvertent hot topics, so I ask each colleague about their experience at the company, previous companies, what they’re most proud of, and what challenges they’re still trying to overcome.

Start-ups 98

Start-ups Business Growth Sales 98

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. To help you out, we have listed our top 10 must-read customer experience books.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 98

CX Technology Technology Customer Experience 98

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Suggesting upsells.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

Kerry Bodine

DECEMBER 30, 2020

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. Because as it turns out, customer experience is even more important during a pandemic than it ever was before. I hope these posts inspire your own work during the year ahead! I won’t say any more here.

Customer Experience 90

Customer Experience Customer Journey Map Touchpoint Start-ups 90

Execs In The Know

MARCH 6, 2023

PHOENIX, ARIZONA, US, March 6, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Corporate Edition report. Expand your CX knowledge today: CX Research , CX Insight Magazine , and Blog.

CX 52

CX Contact Center Touchpoint Technology 52

Customer Bliss

AUGUST 30, 2021

As a result of that experience, Nooyi decided that all of the mothers and fathers of her executives reporting to her deserved the same praise. She personally writes letters to the parents of her top 400 executives describing how the values they instilled benefit PepsiCo, saying “Thank you for the gift of your child to our company.”.

Start-ups 124

Start-ups CX Technology Technology 124

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. 2) The high cost of acquiring new customers has only increased during the pandemic.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

CX Accelerator

FEBRUARY 12, 2018

We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. Set up listening posts where it matters. Why Is VoC Important?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Shep Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. My Comment: This week, customer loyalty seemed to be the big topic.

Customer Service 57

Customer Service Customer Retention Customer Loyalty Retail 57

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Randy Bassett.

Construction 52

Construction Innovation Customer Service Customer Experience 52

Totango

AUGUST 2, 2022

The role of a Customer Success Manager (CSM) is always important but it is especially critical during an economic downturn. As a CSM, you know your customers better than anyone. 3 Ways CSMs Impact Revenue and Growth. Monitoring and Optimizing Customer Health. Solidifying Customer Relationships.

Customer Satisfaction 79

Customer Satisfaction Start-ups Customer Relationship 79

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Execs In The Know

APRIL 29, 2022

The COVID-19 pandemic has changed the way customers think – and what they want. Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. Here’s a recap.

CX 98

CX Actionable Insights Touchpoint Technology 98

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Fonolo

JANUARY 31, 2018

It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Shep Hyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. Your customers will thank you, and they’ll be much more likely to share their positive experience with friends, family, and social media followers.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 This is where technology can level-set conditions and build parity into every customer experience. 3 — Understand Workforce Transformation.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Shep Hyken

NOVEMBER 1, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. Customer Service Is Free by Seth Godin. Seth’s Blog) Customer service is expensive. The message is clear and powerful! Not sure where to begin?

Customer Service 74

Customer Service Retail B2B B2C 74

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends.

Customer Retention 52

Customer Retention Sales Customer Experience 52

Hodusoft

JANUARY 3, 2024

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Net Promoter Score 98

Net Promoter Score Customer Acquisition NPS Customer Journey Map 98

Logicalware

DECEMBER 14, 2021

In this blog, our Director of WFM Emma Skygebjerg shares her top tips for planning and optimising your schedules. Customer behaviours have changed in the wake of the pandemic. That means the level of demand you normally experience over Christmas could be different this year. Tip #1: Use up-to-date data.

Government 98

Government Customer Service 98

Beyond Philosophy

MAY 4, 2023

After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy. Provide value to your customers or your audience. Experiment and adapt. Rule #3: Be prepared for hard work.

Start-ups 78

Start-ups Gambling Social Media Education 78

Win the Customer

DECEMBER 19, 2022

In the ever-evolving world of dining, technology has become a vital ingredient, enhancing the customer experience and revolutionizing the way we enjoy our favorite meals. The Rise of Digital Menus Digital menus have emerged as a game-changer in the restaurant industry, offering several benefits to both customers and restaurant owners.

Technology 52

Technology Technology Gaming Education 52

SurveySensum

SEPTEMBER 6, 2023

To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features. Now, imagine a scenario where these satisfied customers didn’t share their positive experiences.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 52

CX Technology Technology Customer Experience 52

SurveySensum

NOVEMBER 16, 2023

Some customers buy cupcakes, while others just browse. Now comes the question – how to get customer feedback on the website? Here are 10 effective strategies to capture customer website feedback. On-Page Surveys To gather valuable customer feedback website you should leverage on-page surveys.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

OCTOBER 12, 2022

Top 10 Jotform competitors & alternatives in 2022. Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . Customer Service and Support.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Social Media 92

Social Media Sales Start-ups Customer Relationship Management 92

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Top 5 UC Predictions for 2023. Predictable.

AI 65

AI Contact Center Technology Technology 65

ClientSuccess

SEPTEMBER 30, 2020

What is a Customer Advisory Board (CAB)? For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. Learn more about the customer journey in this toolkit. . Build Your CAB with the Right Mix of Customers.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? In this blog, we’ll uncover how the feedback loop seamlessly addresses these questions and explore how a feedback-centric approach can propel your product’s success. What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52