Execs In The Know

JUNE 7, 2023

Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions. Educating stakeholders about the potential benefits and dispelling myths is crucial.

CX 85

CX Compliance Artificial Intelligence AI 85

Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. Short on time? We then compiled that into our 2023 report.

AI 59

AI Start-ups Technology Technology 59

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

AI 59

AI Technology Technology Artificial Intelligence 59

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

AI 52

AI Technology Technology Artificial Intelligence 52

Hodusoft

MARCH 13, 2024

BPO centers leverage advanced technologies, such as AI and chatbots , to streamline customer interactions. BPOs need to ensure ongoing education to keep agents updated on industry changes and new offerings. Implement AI, chatbots, and other advanced technologies to streamline customer support processes.

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Compliance 78

Compliance Education CRM Healthcare 78

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. The European Customer Experience Organization (ECXO) understands the complexities of data analytics and is here to help and educate.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Zendesk

JUNE 29, 2023

Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs. Powered by next-generation AI, Glean understands who you are to deliver answers to your questions or pinpoint the people who can best help. SuperSupport.ai

Invoicing 52

Invoicing AI Legal CRM 52

Zendesk

JANUARY 26, 2023

Agent Assist by Kore.ai (Support) provides convenient, timely, and personalized customer experiences with conversational, AI-powered intelligent assistants for multichannel and voice–powered by Zendesk data. XO Platform’s no-code, drag-n-drop interface with pre-built templates is ideal to kick-start your conversational AI journey instantly.

Compliance 52

Compliance Education Construction AI 52

Lightico

JULY 8, 2021

We have curated the conference lists towards what can be considered the definitive list of educational, innovative and impact-full conferences across USA, Canada, UK, and Europe. The conference will focus on key industry trends, compliance and regulatory activities, as well as best practices. When: March 7-10, 2022, Las Vegas, NV.

Finance 52

Finance Compliance Retail Innovation 52

Shep Hyken

DECEMBER 23, 2022

Generative AI will take off, resulting in an overload of content. Generative AI can create content automatically. In the contact center, Generative AI can produce content for agent coaching. The first is raising employee education and vigilance in avoiding ransomware, phishing, and other threats.

AI 65

AI Contact Center Technology Technology 65

Sprinklr

AUGUST 12, 2021

This transformation has particularly impacted financial institutions for several reasons: a highly distributed network of advisors, stringent compliance and security requirements, and fragmented tech stacks can create more roadblocks than opportunities in the digital world. It all starts with listening.

Social Media 111

Social Media Education Sales Compliance 111

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.

AI 52

AI Scorecard Contact Center Compliance 52

ProProfs

MAY 10, 2023

Incredibly easy to use 100k+ customizable assessments AI results Personalized feedback Easily import data from lead forms Pricing – Starts at $20 2. Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. Why We Picked Glider AI? Why We Picked ProProfs?

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Incredibly easy to use 100k+ customizable assessments AI results Personalized feedback Easily import data from lead forms Pricing – Starts at $0 2. Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. Why We Picked Glider AI? Why We Picked ProProfs?

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

CommBox

FEBRUARY 2, 2022

A WhatsApp business chatbot is an AI-powered conversational assistant created to engage customers automatically via the WhatsApp messaging app. They don’t need unique training to be knowledgeable in areas such as insurance or banking; AI does all the work. . Utilize AI Capabilities – Superpower Your Chatbot .

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

ProProfs

MAY 3, 2023

They benefit educators unfamiliar with assessment design, as they can edit questions to customize the templates. Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Price: Starts at $20/month (Billed annually). No server-side failure.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

They benefit educators unfamiliar with assessment design, as they can edit questions to customize the templates. Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Price: Starts at $20/month (Billed annually). No server-side failure.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

DECEMBER 29, 2023

Educating stakeholders on the tangible benefits of patient-centered care, coupled with real-world success stories showcasing the positive impact of integrated patient experience insights, aids in garnering support and dissipating resistance. International Evaluation of an AI System for Breast Cancer Screening. McKinney, S. Sieniek, M.,

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

CSAT.AI

AUGUST 21, 2019

The Global Gender Gap Index examines the gap between men and women across four fundamental categories (subindexes): Economic Participation and Opportunity, Educational Attainment, Health and Survival and Political Empowerment.”. These are still better jobs than many for the experience and education level of most employees.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

Comm100

MAY 20, 2022

One of the best ways to verify the security qualifications of enterprise live chat is to review their compliance with international and industry-specific security standards. Read more: Comm100 Security and Privacy Compliances. Certifications to look for include: SOC 2 Type II ISO 27001 PCI DSS HIPAA GDPR. Chat routing.

Customer Satisfaction 72

Customer Satisfaction Sales Education Compliance 72

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Compliance missteps occur. Next would be AI. Too many portals…”. Errors happen.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Check out the links and info below to see why AI is such a big deal in the modern business realm. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

MattsenKumar

JUNE 9, 2021

Remote Compliance Management: With an unprecedented rise in remote work, government and industry bodies have come together to revisit the existing regulations. Compliance with remote regulations will enable e-commerce platforms to: Improve overall customer support by hiring exceptional talent. Why is it a revolutionary move?

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

ProProfs

FEBRUARY 15, 2022

AI-Powered Solutions. eLearning development is the planned process of developing eLearning experiences for formal education and training. More importantly , you can focus on learning and course compliance rather than on creating eLearning materials. VR, AR, & AI. Off-the-Shelf Contents. Best-In-Class Technology.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Educating on self-service results in a better customer experience. Fully transparent lead funnels are not only critical to conversions, but also compliance. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

ProProfs

AUGUST 8, 2022

Minimize compliance risk. Not adhering to safety compliance regulations can expose your company to huge business risks, including loss of revenue, business opportunities, reputation, and market value. . Whether you’re looking to assess or educate, trick questions don’t belong in workplace safety quizzes. Avoid trick questions.

Construction 52

Construction Transportation Healthcare Manufacturing 52

Comm100

SEPTEMBER 6, 2022

Comm100 is a global provider of customer engagement software for education, government, and commercial organizations of all sizes. With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform.

Social Media 52

Social Media Omnichannel Compliance AI 52

Intercom, Inc.

AUGUST 9, 2018

A common misconception is that AI will replace human employees. With the rise of AI, we’re seeing personality-driven bots like Cortana, Siri and Alexa. The future of AI is bright. I am the Corporate Vice President at Microsoft in the AI and Research Division, and I focus on all of our conversational AI.

AI 145

AI Machine Learning Start-ups Technology 145

Comm100

FEBRUARY 25, 2021

Use AI as a virtual triage . With AI acting as a virtual triage, your healthcare workers can drop the headache of collecting data and get straight to assisting customers. AI works through a live chat interface, and can be set to automatically greet web visitors when they “walk in the door.”

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

Comm100

NOVEMBER 13, 2022

Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. Security and compliance. Comm100 Omnichannel. Find out more. Comm100 Omnichannel.

Omnichannel 85

Omnichannel Customer Service Social Media Healthcare 85

Callminer

NOVEMBER 9, 2020

For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. For example, education on how to identify people that are attempting to “socially engineer” conversations to get information.”

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Callminer

SEPTEMBER 5, 2017

The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. Jack is a regular public speaker on customer service/experience, AI, and automation.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ProProfs

APRIL 4, 2021

Make it a point to deploy compliance training such as workplace diversity & sensitivity to break cultural barriers and build an inclusive team. In this training, channel partners are educated on areas such as the features, benefits, and unique selling points of a product and service. Compliance Training. Tips to Overcome It.

Compliance 52

Compliance Government Sales Education 52

ProProfs

JANUARY 25, 2022

AI Reporting & Analytics. Workforce Compliance. Workplace Compliance & Security. Employee management systems can help you ensure better compliance and security in your organization. Thoroughly trained and managed employees are more likely to follow compliance rules and security protocols. Easy to Use.

Compliance 52

Compliance Start-ups Education Invoicing 52