Beyond Philosophy

JANUARY 4, 2024

I appreciate the opportunity to look back upon what has happened and what I learned from it. Therefore, I encourage organizations to look back at how the web implementation worked—the one that actually worked, not the one that was a hot mess at the beginning. We did this on the podcast recently. The same thing is happening with AI.

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

Beyond Philosophy

DECEMBER 29, 2023

It’s the most wonderful time of the year, and time for one of our favorite traditions: looking back on what we learned. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

CX Accelerator

MARCH 9, 2020

The problem is that quite often, we hold ourselves back with those limiting ideas. So I started to look for other opportunities, and I eventually decided to take on a new role as a content and community specialist for an organization that provides resources and training for contact center leaders. I'm not good at this job.”. “I

Contact Center 182

Contact Center Social Media Start-ups CX 182

CX Accelerator

MARCH 9, 2020

The problem is that quite often, we hold ourselves back with those limiting ideas. So I started to look for other opportunities, and I eventually decided to take on a new role as a content and community specialist for an organization that provides resources and training for contact center leaders. I'm not good at this job.”. “I

Contact Center 182

Contact Center Social Media Start-ups CX 182

Fonolo

MAY 11, 2022

It’s become the foundation upon which companies practice their businesses. Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations.

CX 91

CX Non-Profits Education Contact Center 91

Execs In The Know

MARCH 21, 2023

Align employees around your brand’s purpose and core business objectives. Fill the funnel, simplify the application process, revisit wages and benefits, and enhance the new hire experience program to get people excited and energized to come back. There’s a good chance you’ve stayed at a Marriott hotel. based company. Embrace change.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Intercom, Inc.

JANUARY 31, 2022

We are delighted to share that we are officially launching our new program for fast-growing, venture-backed startups. We’re working with venture capital, accelerator, incubator, and technology partners to help founders bring the best communication experience to their customers.

Start-ups 118

Start-ups Innovation Technology Technology 118

CX Accelerator

APRIL 1, 2022

I depend on your service to run my business so I need it to work. Depending on the nature of your business, there may indeed be things that you can and cannot say to customers. After service had been restored, I got a call from a customer. When I began to make my offer, the customer responded with something like: “Look.

Legal 266

Legal Contact Center Social Media CX 266

CX Accelerator

JULY 1, 2020

But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels.

Contact Center 266

Contact Center CX Technology Technology 266

CX Accelerator

OCTOBER 3, 2019

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

CX 296

CX Voice of the Customer Start-ups Contact Center 296

Zendesk

MAY 25, 2022

But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. These are five steps to get you into the CX community faster and smarter: Follow thought leaders and opinion shapers.

CX 98

CX Social Media Start-ups Sports 98

Experience Investigators

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The answer and best strategies are backed by science and decades of social behavior. The problem, however, is those efforts are wasted if the new connections don’t stick.

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

CX Accelerator

NOVEMBER 11, 2022

Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary.

CX 307

CX Customer Journey Map CX Transformation Government 307

Totango

MAY 17, 2024

Economic pressures are compelling companies to rethink their strategies, with a heightened focus on both acquiring new business and nurturing existing customer relationships to drive revenue growth. This juncture is a serendipitous moment for AI to take a prominent role in how businesses drive growth and accelerate impact for customers.

Innovation 71

Innovation AI Start-ups Government 71

Zendesk

MAY 3, 2022

Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. We invite you to learn from exceptional businesses with exceptionally practical knowledge—so that your teams might apply it to your own businesses. We hope you’ll join us for the show.

Start-ups 98

Start-ups CX Technology Technology 98

Intercom, Inc.

FEBRUARY 11, 2020

Deep down we know that the business doesn’t really miss us. The business doesn’t know our sparkling personality or understand our unique contribution to the community – the business just misses our money. Everyone on your mailing list initially came to your business for some reason.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Zendesk

JUNE 18, 2021

That’s why so many consumers turn to community forums when they need information or support from their favorite brands. Community forums also provide a self-service option for customers looking for support and are a powerful source of customer feedback. By having a community forum, businesses can: Reduce support costs.

Customer Retention 98

Customer Retention Customer Loyalty Customer Feedback Customer Experience 98

Fonolo

MAY 11, 2022

It’s become the foundation upon which companies practice their businesses. Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations.

CX 67

CX Non-Profits Education Contact Center 67

Steven Van Belleghem

JUNE 27, 2022

You know I have written quite a lot about the next new blockchain-based internet, which is called Web3 and where data ownership is supposed to come back to the user. Their inability to access user and consumer data puts enormous pressure on their business model. The story is a lot bigger than that. Realizing the full potential.

Customer Loyalty 113

Customer Loyalty Retail CX Technology 113

Shep Hyken

DECEMBER 28, 2022

And if you’re not available, go back and read No. If there is anything in the process of doing business with you that’s hard on the customer, find a way to eliminate or mitigate it. . Any form of proactive communication is always appreciated. . Give back to your community or contribute to a cause. Be available.

Customer Service 119

Customer Service Sales Customer Experience 119

Intercom, Inc.

SEPTEMBER 17, 2020

The Blind business model is built on the unique insight they have into companies directly from their verified employees. Kyum and his team have a unique vantage point into business and career trends across multiple industries – a universal trend they are seeing in 2020 is the risk of burnout. operations for Blind.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

Zendesk

APRIL 22, 2021

Originally built for people who wanted to communicate with friends around the world while they played video games, Discord has gained traction with a much wider community. It’s a growing community with international popularity—76 percent of users reside outside of North America. ” —Mak Azadi, Discord COO. .

Gaming 98

Gaming CX Customer Loyalty Innovation 98

Experience Investigators

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Ever wondered why some businesses are just a joy to deal with? Discover the intimate connection between customer satisfaction and the longing for community.

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Zendesk

JUNE 23, 2023

We believe each one of us has the power and the responsibility to make a real difference, and that our business—and its employees—can be a powerful engine for change. Gather” implies that globally coming together as a community, along with our allies, is a lot more powerful than our individual voices. In the U.S.,

Event Planning 52

Event Planning Engineering 52

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. In March, McKinsey & Co. Make decisions quickly.

B2B 197

B2B E-commerce Legal Customer Retention 197

Intercom, Inc.

NOVEMBER 26, 2020

Welcome to the final instalment of S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’ve been exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Tis the season.

Retail 118

Retail Non-Profits Sales Technology 118

Totango

NOVEMBER 3, 2022

While teams may often refer to “the customer journey,” how do you ensure alignment and shared understanding of what that means across your business? Deliver business outcomes, not cadence calls. Sounds simple in concept, but where do you start? . Be sure to watch the full video below for even more helpful tips. .

Customer Acquisition 62

Customer Acquisition Healthcare Customer Journey Map Start-ups 62

Beyond Philosophy

OCTOBER 26, 2023

” feature, where listeners write or call us regarding a business problem they want our advice to solve. It’s a way of creating and communicating value to your customers. Before we get into that, I thought I would mention that Beard contacted us as part of our “I’m in a pickle!” Your brand is a tactic.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

Shep Hyken

JULY 26, 2021

Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand. My Comment: In the pandemic, we were forced to adapt and adopt new ways of doing business.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Fonolo

JULY 10, 2019

Customers came to MEC stores to buy the best hiking, rock climbing, and back-woods skiing gear. They focused on building diverse communities. While many brands compete in the outdoor lifestyle space, MEC has positioned itself as an industry leader by building a community around its brand.

Healthcare 103

Healthcare Retail Engineering Customer Relationship 103

Intercom, Inc.

JUNE 17, 2021

As vaccination efforts soar and lockdowns ease, people are slowly leaving home and getting back to the office. Can we still function in a busy office setting? I’m also based in Dublin, and I manage our employee events program globally, as well as our food program and our community. Is it safe? Are we ready?

Start-ups 207

Start-ups Construction Gaming Engineering 207

Beyond Philosophy

MARCH 7, 2024

After that, Beyond Philosophy spent two years working with the London Business School. We asked millions of questions from thousands of business people in hundreds of companies. We asked millions of questions from thousands of business people in hundreds of companies. She asked the right blokes about this one.

Construction 78

Construction Finance Customer Experience Management Retail 78

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. Short on time?

Start-ups 249

Start-ups Engineering Sales Innovation 249

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Gambling 211

Gambling B2B Education Business Growth 211

Intercom, Inc.

JULY 2, 2020

There’s no point in answering a customer’s question one day, only to have them come back unsatisfied a week later. . This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Companies are waking up to a new reality – one that recognizes good support is good business.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Shep Hyken

JULY 16, 2021

That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service. That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service. Build a Community . It’s All About the Customers .

E-commerce 127

E-commerce Retail Sales CRM 127

Aquire

DECEMBER 16, 2021

Customers want to be able to trust brands and feel comfortable in doing business with them. So, let’s dive in and take a look at exactly what customer loyalty is, and how you can nurture it in your business. Build communities, engage individuals through social media, and listen to and implement feedback to do this.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98