Execs In The Know

OCTOBER 20, 2022

Inclusion is taken seriously . They have a diverse leadership team : When it comes to DE&I in the contact center leading by example is critical. Find a BPO that aligns with your diversity initiatives: Choose a partner that is on the same page about incorporating the DE&I strategies we’ve mentioned above their operations.

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Contact Center CX Start-ups Finance 52

Help Scout

JULY 18, 2018

Some of us have more power than others, but as individuals, we can take a number of thoughtful actions that add up to create a better, more inclusive and inviting culture. How transparency fosters diversity and inclusion — my story. Diversity and Inclusion at Help Scout. 9 ways to foster inclusivity.

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Social Media Start-ups Education 40

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike.

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Education 52

Fonolo

DECEMBER 6, 2022

You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 In our next blog, we’ll spell out a full call center development plan! 2 Audit Your Call Center Software and Tech Tools .

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Contact Center Net Promoter Score Customer Satisfaction Sales 142

Help Scout

NOVEMBER 5, 2018

If I have to be reminded that “cripple” isn’t a word we should be throwing around, how many instances in our ~six years of blog backlog have we used similarly careless language? I decided to audit the blog, HelpU , and our other resources for ableist and other problematic language. Inclusive Language in Four Easy Steps.

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Legal Engineering Customer Experience 40

Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Meaningful diversity work is more than just representation and numbers. Checking boxes can never fully capture the complexity of our identities. How did we get there?

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Legal Engineering 40

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. And we’ve also learned much more about human behaviour and the diverse ways in which we think and perform. Expanded talent pool: Managers can look further afield and attract more diverse talent, as physical location becomes less critical.

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Compliance Omnichannel Innovation Customer Service 59

Win the Customer

DECEMBER 19, 2022

In this blog post, we’ll explore how the restaurant industry has used technology, specifically digital menus and order-ahead apps, to transform the customer dining experience. This inclusivity fosters a more welcoming dining environment and expands a restaurant’s customer base.

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Technology Technology Gaming Education 52

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. Making Content More Inclusive. In this post, Help Scout Blog Editor Emily Triplett Lentz outlines how we audited our content for exclusionary language (like “crazy,” “lame,” “blind” and so on), and what we learned from the process.

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Sales Finance 40

SurveySensum

FEBRUARY 7, 2024

This promotes diversity by offering insightful information and demonstrating to your audience the value of their viewpoints. Whether you are an essay writing service or have a blog website, it is imperative to create an emotional connection. In this journey, the inclusion of customer feedback becomes pivotal.

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Social Media Entertainment Customer Feedback VOC 52

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. It also allows for a diverse range of achievements to be recognized, catering to different student strengths and interests. What is Gamification?

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Education Gaming Artificial Intelligence Machine Learning 40

Doing CX Right

JULY 24, 2019

She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. Stacy : (03:00) I started my blog a couple of years ago, and, I have to say that I never imagined what the platform would do for me. Unfortunately, equality and inclusion have not been the case over time.

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NPS Net Promoter Score CX Close the Loop 40

Intercom, Inc.

AUGUST 15, 2018

I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. To promote tech leadership skills among women and people of color, leaders should create a safe environment to discuss diversity and inclusion initiatives honestly.

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Engineering Gaming Start-ups Machine Learning 141

Help Scout

OCTOBER 30, 2018

At a time when competition for excellent tech talent is stiff, everyone wants to know the secret sauce: How do you consistently hire skilled people who add value and remain mindful about building balanced, diverse companies — all while growing revenue? Center your recruiting strategy on diversity/inclusion best practices.

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Engineering Start-ups Close the Loop Gaming 40

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Is your company also facing the woes of employee disengagement? If yes, we have great news for you. Online quizzes can help you improve and maintain workforce engagement in various ways.

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Net Promoter Score Start-ups Sports Innovation 52

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. Diversity, Equity & Inclusion Assessment. Diverse question types: To keep assessments engaging and assess in different ways. and FLSA’s recordkeeping and child labor regulations. . View The Course.

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Compliance Finance Government Agriculture 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. Different Reviewers: Assign varied reviewers for different employees, ensuring diverse perspectives on feedback. Multilingual Support: Zonka supports over 30+ languages, allowing you to build feedback forms that cater to a diverse audience.

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Close the Loop Start-ups Text Analytics Outlook 52

Qualtrics

APRIL 8, 2019

4/10, 6:30-8 PM , Diversity & Inclusion Networking Exchange. Engage with employers who value diversity in the workplace. We recommend discovering more about #QualtricsLife stories on our #QualtricsLife blog. Practice networking with company representatives in a casual setting. Registration strongly encouraged.

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Qualtrics

JANUARY 30, 2019

In addition, the program experience provided an opportunity for leaders to meet and learn from their peers across the organization (internationally), and to gain diverse perspectives and build relationships. Diversity and inclusion is an important value for us, both as a company and in the content we create for our audience.

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Entertainment Start-ups Technology Technology 20

Qualtrics

MAY 20, 2019

The push for inclusivity also impresses me on a regular basis. I love how committed our leadership is to supporting the diversity of backgrounds, experiences, and ideas. Also, I get to engage in recruiting and gender diversity efforts. What does your day look like? Both of which is highly rewarding to me in different ways.

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Engineering Start-ups Touchpoint 37

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Implement supportive policies and practices to align with an agent-focused employee experience.

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CX Technology Technology Construction 64

Qualtrics

SEPTEMBER 5, 2019

You can still check out her original “Why Qualtrics” story here on the #QualtricsLife blog. One big element has been with Women’s Leadership Development and the founding of QGroups, our umbrella diversity and inclusion initiative. This is Jamie’s story of “Why” – for her – it’s still Qualtrics.

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Engineering 22

CX Accelerator

JULY 1, 2019

Inclusive Design Redesigning the customer experience will require implementing inclusive design strategies. Inclusive CX posits that every individual has the right to full and equal participation in the customer experience. In the blog post, The No. Inclusive design doesn’t mean you’re designing one thing for all people.

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Customer Experience Customer Journey Map CX Education 140

Intercom, Inc.

AUGUST 11, 2020

The Black Lives Matter movement has sparked a much-needed dialogue about diversity and inclusion in the workplace. So we took a deeper look into the history of those terms and found a way forward to eliminate their use at Intercom in hopes to create an inclusive and welcoming environment for all.

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Engineering Start-ups Education 289

ProProfs

DECEMBER 9, 2021

It’s not just the Black Friday sale move; Amazon also uses Snapchat as a means for creating unique experiences for their followers that are hidden from public view and social media, a concept known as inclusive exclusivity. . I hope you enjoyed reading this blog and learned the overall benefits and ways of using a Snapchat quiz. .

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Social Media Gaming Manufacturing Transportation 52

Totango

MAY 15, 2024

Gender and diversity inclusion yields higher-performing teams and better-quality organizations. The post Totango + Catalyst customer success experts reveal top takeaways from TSIA INTERACT 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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AI Sales Innovation B2B 95

Zendesk

MAY 26, 2021

Learn the top customer service skills for 2021 in our blog post. 54% want to buy from companies that prioritize diversity, equity, and inclusion in their communities and workplaces. If your marketing team manages your social media, make sure they connect with the customer service team for help with any incoming support requests.

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Customer Service Social Media Start-ups E-commerce 105

Qualtrics

SEPTEMBER 11, 2019

You can still check out her original “Why Qualtrics” story here on the #QualtricsLife blog. The idea is to create a safe space to share best practices and to learn from our peers as we strive to be best in class when it comes to Diversity and Inclusion. This is Vicki’s story of “Why” – for her – it’s still Qualtrics.

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Sales Start-ups 20

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. As per recent stats , nine out of ten people expect multichannel support from businesses they are transacting with.

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Contact Center Social Media Innovation Government 52

ProProfs

JUNE 21, 2020

In this blog post, we’ll be focussing on the State of New York. Increasing Focus on Building Inclusive Workplaces. With more and more businesses becoming globalized, the need to build a diverse and inclusive workplace is also on the rise. Sexual harassment is a serious issue in many U.S.

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Compliance Legal Education Government 91

Doing CX Right

JUNE 26, 2021

How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe's does. The post How Trader Joe’s Does Experience Right – An Insider Perspective appeared first on Doing CX Right.

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CX Customer Experience 95

Doing CX Right

MARCH 28, 2021

Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say in 360 magazine. The post Women in CX Share Leadership Qualities To Achieve Career Success appeared first on Doing CX Right.

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ECXO

JANUARY 30, 2024

Inclusive Marketing: The amygdala is also involved in empathy. By promoting inclusivity and diversity in your brand messaging, you can evoke empathetic responses and foster a sense of belonging amongst your customers. Creating a Sense of Urgency: The amygdala is responsible for our fight-or-flight response.

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CX Customer Loyalty Education Customer Retention 52

Beyond Philosophy

DECEMBER 23, 2015

Building insight, supportive data, and action which impacts customer behavior also involves inclusion and periodic debriefing of employees, for alignment and support of corporate customer-related initiatives ( [link] ). Customer Relationship-Building. All of this is planned and directed by the CCO. The Emerging CCO Skillset.

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VOC Predictive Analytics Customer Loyalty Customer Retention 100

CSAT.AI

OCTOBER 16, 2019

Balance, Diversity and Inclusivity. The post Acceptable vs. Desired: The Power of Balance, Diversity, Inclusivity and Trust in Customer Evolution appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Let them inspire your business and tools to evolve too.

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Outlook Sentiment Analysis AI Innovation 52

Intercom, Inc.

JANUARY 28, 2021

I’d love to hear how you think about accessibility as it impacts equality, diversity, inclusion. I would imagine that would require a level of openness and diversity in the way that one designs the UX, designs the way the technology interacts with the community that’s receiving it. “It’s

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Government Start-ups Innovation Technology 249

Comm100

MAY 1, 2018

As the most well-educated and diverse generation to date, Millennials crave meaningful work. Generation Z is posed to be even more diverse than the Millennials, and even more technologically savvy. Create diverse, intergenerational project teams. This generation is accustomed to change , and expects it in the workplace.

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Start-ups Social Media Education Technology 41