CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Second, companies who have been hesitant to allow their employees to work from home.

Contact Center 182

Contact Center CX Technology Technology 182

The Customer Service Blog

MARCH 21, 2024

John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). After all, this entire blog is about customer service! Darren Bugg Editor, The Customer Service Blog.

Retail 57

Retail Finance Sales Customer Service 57

Hodusoft

AUGUST 24, 2022

How can Enterprise VoIP System Benefit your Business. In this blog, we’ll introduce you to some of the key benefits and features of enterprise VoIP phone systems. . In this blog, we’ll introduce you to some of the key benefits and features of enterprise VoIP phone systems. . How can VoIP benefit your business?

Omnichannel 98

Omnichannel Contact Center Start-ups Business Operations 98

Totango

APRIL 29, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system that improves your team’s efficiency and takes your customer success to the next level. . Benefits of Online Collaboration Software.

Touchpoint 107

Touchpoint Start-ups Technology Technology 107

Comm100

FEBRUARY 21, 2023

Introducing AI for customer service is allowing organizations in every industry to improve service while cutting costs, improving employee workloads, and more. This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service.

AI 66

AI Customer Service CX Retail 66

Taylor Reach Group

APRIL 9, 2020

Can you afford for that revenue to go to your competitors because your customer has one bad experience? This is the beginning of a compelling cost/benefit analysis! Start with your front-line employees, the people who are dealing with your customers. Your own employees have opinions on how to make that happen.

CX 173

CX Contact Center Start-ups Customer Experience 173

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. A positive and collaborative culture fosters trust, motivates employees, and attracts top talent. Recognize and reward employee achievements.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. Listen to the voice of employee. He goes on to highlight two key benefits of this practice: Identify current customer trends as they are happening. There are some added benefits to these meetings: Gain insight about industry trends. Back To CX Accelerator Blog

Social Media 182

Social Media VOC VOE Contact Center 182

CX Accelerator

OCTOBER 7, 2019

Step Three: Collaborate and Listen to Employees. The customer experience begins with your staff and their employee experience. When employees know about CX and care about it, they are well positioned to deliver a positive, memorable customer experience. What is the employee experience (EX)? CX champions).

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

Step Three: Collaborate and Listen to Employees. The customer experience begins with your staff and their employee experience. When employees know about CX and care about it, they are well positioned to deliver a positive, memorable customer experience. What is the employee experience (EX)? CX champions).

CX 182

CX Customer Experience Non-Profits Contact Center 182

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. When you express an attitude of gratitude, privately or publicly, studies show 5 levels of benefits: Emotional: self-esteem, coping, resilience, cheerfulness.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

CX Accelerator

SEPTEMBER 24, 2019

You have probably come to the role from a place where you are deeply convinced of the benefits of customer centricity and it’s a part of the fabric of who you are. Your own journey and ideas are fantastic tools to help others build an inspiring narrative about you and about the benefits of CX. Comm100 Kaye's Blog Kaye's LinkedIn.

CX 208

CX Education Social Media Government 208

SurveySensum

FEBRUARY 23, 2024

Think of it as the heartbeat of your company, pulsing with the rhythm of employee sentiment. Pulse surveys aren’t just about collecting data – they’re about taking action to boost employee engagement. It consists of a short and regular set of questions sent to employees. But wait, there’s more!

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

Fonolo

JULY 5, 2023

4 Ways Your Employees Impact Customer Perception Billionaire entrepreneur Richard Branson once said: “I have always believed that the way you treat your employees is the way they will treat your customers.” Here are four concrete ways employees impact your brand’s customer perception. Just make sure you fix your mistakes!

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Execs In The Know

MAY 22, 2023

For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. What does a positive agent-focused employee experience look like? The answer may differ depending on individual needs, but ultimately, an ideal employee experience should be uplifting and impactful.

CX 64

CX Technology Technology Construction 64

CX Accelerator

SEPTEMBER 24, 2019

You have probably come to the role from a place where you are deeply convinced of the benefits of customer centricity and it’s a part of the fabric of who you are. Your own journey and ideas are fantastic tools to help others build an inspiring narrative about you and about the benefits of CX. Comm100 Kaye's Blog Kaye's LinkedIn.

CX 182

CX Education Social Media Government 182

Hodusoft

DECEMBER 13, 2023

In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. Here are some of the major benefits contemporary businesses get after migrating to a cloud-based PBX system: 1. Read on to know more.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Customer Bliss

DECEMBER 16, 2020

Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . Pick a few things that will benefit the whole organization versus every silo trying to get in their list. Be Honest with Your Employees. Jeanne Bliss (@JeanneBliss) December 13, 2020.

Customer Experience 122

Customer Experience CX Customer Service 122

Bill Quiseng

MARCH 1, 2021

I was fortunate to have Dr. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Market value: Communicate the benefits of your solutions to your consumers. . Ever since the beginning of last year, all of us have had to endure this pandemic. make a purchase).

Hospitality 148

Hospitality Hospitality Sales Innovation 148

Execs In The Know

JULY 4, 2023

In this blog post, we’ll explore how to get on the right path to becoming an inspiring CX leader and how this trait can benefit you, your team, and your company overall. When employees go beyond mere engagement and become truly inspired, organizations witness remarkable breakthroughs.

CX 97

CX Start-ups Customer Experience 97

CSAT.AI

MAY 24, 2022

Updated May 2022 Following our previous blogs which cover agent abuse is the question of banning bad customers. The goal is for both the customer and the agent to have positive experiences that benefit everyone and the bottom line. Who wants to put up with that in a gig style job with no benefits and erratic pay? .

Customer Service 85

Customer Service CX Customer Satisfaction 85

Execs In The Know

APRIL 26, 2023

After all, it’s no secret that doing things the same way as everyone else doesn’t always benefit an organization’s success. To ensure that organizational transformation is a successful undertaking, it is important to understand not only the benefits but also how to overcome potential pitfalls.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Read Also: Top Multi-Tenant IP PBX Features and Benefits 2023 Ways to Reduce Costs in IP Telephony Solutions Here are some ways to reduce costs in IP telephony solutions: 1.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Intercom, Inc.

OCTOBER 24, 2018

With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers. Launch intelligent and cost effective solutions that don’t degrade the customer or employee experience.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

ProProfs

MAY 22, 2020

For a business to be successful, it needs to be able to accurately assess the skills of new hires, existing employees, and, at times, even customers. A skill assessment test can help you assess the skills, personalities & abilities of your employees to make sure that they are the right fit for the role. Hire Employees That Excel.

Social Media 102

Social Media AI Sales 102

Hodusoft

JUNE 30, 2022

To learn about the remarkable advantages of the Business Telephone System for small businesses , read this blog! . To help you learn in detail about how a business telephone system eases down remote operations and helps small businesses grow, we’ve compiled a list of its benefits. . Benefits of a PBX Telephone System for Business.

Sales 98

Sales Customer Expectations Customer Experience Technology 98

Inside Customer Service

JANUARY 27, 2022

This often happens when we attach an arbitrary score to an employee's review. Jeremy Hyde, Director of Customer Service at Sun Country Airlines, explained the benefit of removing the points. By the way, this blog post can give you some ideas as to why reps give out the wrong information.) Any loss of points can feel like a slap.

Contact Center 147

Contact Center Legal Construction Social Media 147

Hodusoft

DECEMBER 30, 2022

An outdated enterprise phone system can significantly hinder your company’s success by reducing employee productivity and disrupting vital business operations, such as vendor management and team coordination. Top business benefits of an IP PBX phone system. Ensure employee connectivity through an enterprise phone system.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Intercom, Inc.

AUGUST 6, 2019

It’s perfectly normal for an engineers weekly commit to be “prepare for talk” or “write first draft of blog post.” If we are taking on the task of giving a talk or writing a blog post we’re provided the relevant training and support to do it to the highest standard e.g. a public speaking coach or an editor from the Content team.

Engineering 166

Engineering Start-ups Innovation 166

Comm100

MARCH 21, 2023

To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. This reveals how live chat platforms like Comm100 work, their key benefits, and the most popular use cases. The average turnover rate for call center employees is around 30-45% per year , which is higher than all other occupations.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Hodusoft

SEPTEMBER 14, 2022

In this blog, we will discuss 7 ways how multi-tenant software adds value to your business. Quick installation, lower bills, enhanced potencies, and improved communication are some of the major benefits of multi-tenant PBX software that drive efficiency. Organizational benefits of adopting a multi-tenant PBX software.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Totango

APRIL 1, 2022

While there are certainly benefits to spending an afternoon brainstorming with your colleagues and covering your conference room walls with sticky notes, those colorful sheets of paper aren’t exactly easy to act on. Unleash the Creativity of Your Teams from Anywhere.

Customer Experience 118

Customer Experience Start-ups Sales 118

Execs In The Know

MAY 2, 2022

Empower The Employee Experience. Consider the full employee experience: Pay & Benefits: The desire to better their paychecks and benefits package, especially during a period of inflation, could be alluring to your agents. Guest blog post written by ibex.

CX 97

CX VOC Customer Journey Map Contact Center 97

Beyond Philosophy

JUNE 21, 2015

Richard Branson, Founder of Virgin Group, led the charge for better parental leave benefits this week for his employees. With Virgin’s announcement on Monday, they are one of only a few companies that offer this kind of benefit for its employees. Valuing Employees is the Foundation for Employee Ambassadorship.

Customer Experience 160

Customer Experience B2C B2B CX 160

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees. 16.24% of small businesses chose to outsource customer service to increase efficiency.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Logicalware

JANUARY 25, 2022

However, as these workflows weren’t initially designed for the cloud, they’re now more difficult to maintain and don’t take full advantage of the benefits. Leading firms will use emerging technology to unlock the creativity of their employees and drive innovation that focuses on outcomes, not just financial results.”

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Hodusoft

FEBRUARY 8, 2023

A modern, hosted PBX system is a cloud-based phone system that allows businesses to make and receive calls over the internet, and can therefore bring numerous benefits to an insurance business where every second matters. This can be useful for insurance businesses that operate in multiple locations or have employees working remotely.

Compliance 52

Compliance CRM Customer Relationship Management Customer Relationship 52