Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party. Your customers should know your employees by name.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. In some cases, you may already have employees with underutilized skill sets that could be put to better and higher use. Develop attractive compensation packages to win top talent.

Start-ups 97

Start-ups Technology Technology CRM 97

Totango

FEBRUARY 10, 2021

You can take a number of steps to build a culture that promotes customer success: Incorporate customer success into your company’s mission statement, verbalizing how your corporate purpose aligns with helping to achieve not only customers’ goals but your employee’s goals. . Make Onboarding Easy.

Customer Retention 86

Customer Retention Customer Journey Map Net Promoter Score Scorecard 86

Uniphore

DECEMBER 6, 2021

Management competency also involves coaching and training employees. The onus is on leaders to train their teams, to the extent that every employee is the best they can be. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. You can unsubscribe anytime.

Contact Center 130

Contact Center Technology Technology AI 130

Intercom, Inc.

APRIL 4, 2022

Onboarding with Intercom. The onboarding experience was so supportive. As part of onboarding I was assigned a buddy who I could ask questions about my work, or the company in general, and my teammates were always there to help. What makes Intercom “Intercom”? We call it starting with a cupcake.

Engineering 118

Engineering Start-ups Technology Technology 118

Hodusoft

SEPTEMBER 16, 2022

This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. As automatic IP phone provisioning reduces manual maneuvering, it improves accuracy and reduces loads of work for your employees. PBX auto provisioning adds to the mobility and flexibility of your employees. Enhances flexibility.

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Totango

DECEMBER 3, 2020

Onboarding / Training (Cited by 30% of Respondents): As the first stage in the customer journey, onboarding revolves around educating the customer on how to proficiently use your product. The more successful onboarding is , the quicker the client will find value in your product. . Get started for free today. .

Net Promoter Score 64

Net Promoter Score Start-ups NPS Touchpoint 64

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. This could include website visits, social media interactions, product onboarding, and support interactions. Identify touchpoints and moments that matter.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Fonolo

JULY 5, 2023

4 Ways Your Employees Impact Customer Perception Billionaire entrepreneur Richard Branson once said: “I have always believed that the way you treat your employees is the way they will treat your customers.” Here are four concrete ways employees impact your brand’s customer perception. Just make sure you fix your mistakes!

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

ProProfs

MAY 4, 2023

employees are disengaged ? This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Is your company also facing the woes of employee disengagement? What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Logicalware

JULY 30, 2021

The future of work is likely to be hybrid — with more employees wanting flexible working in the wake of the pandemic. In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Gartner defines hybrid working as a strategic working model where employees and managers can ‘flow through’ locations (eg.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

ProProfs

AUGUST 7, 2020

Employees are the biggest asset of every organization. Realizing this, companies are spending more than before on employee training. The only way to improve performance, ensure retention, and achieve business growth is through employee training. This blog post provides a breakdown of all that you should know about the topic.

Innovation 98

Innovation Education Business Growth Start-ups 98

Totango

OCTOBER 23, 2020

Onboarding is defined as the actions your company takes after a customer signs up to use your product. A successful onboarding experience can lay the foundation for a loyal lifetime buyer, while a negative experience can push your new customer directly into the hands of a competitor. The Three Stages of Onboarding .

VOC 71

VOC Net Promoter Score Start-ups NPS 71

Totango

JUNE 10, 2022

In CS management, it’s clear that employee satisfaction can translate positively into customer satisfaction. How do you work to ensure there is an open feedback loop between your employees and leadership? . JD : In both of my recent CS roles, I was CS employee number 1, where there was no initial investment in tools or people.

Start-ups 103

Start-ups Customer Loyalty Customer Satisfaction Sales 103

Zendesk

JUNE 21, 2023

And employee advocates, who know the ins and outs of your offerings, can share their brand expertise to garner trust with prospective customers, making them uniquely positioned to make sales. Anyone can be a brand advocate and includes, but is not limited to, customers, employees, influencers, and stakeholders.

Social Media 52

Social Media Net Promoter Score Education Construction 52

ProProfs

JANUARY 25, 2022

How important do you think is cybersecurity awareness training for employees? As employees are the face of your organization and have access to your business data and tools, cybersecurity training for them is necessary. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post.

Education 52

Education Engineering Legal Start-ups 52

ProProfs

MARCH 28, 2019

Did you know that 94% of employees would stay in a company longer if it invested in their career? The need for training existing or new employees is always there. While old employees require refresher courses in tune with evolving industry trends, new recruits require training sessions such as onboarding. Onboarding.

Compliance 45

Compliance Government Start-ups Education 45

Totango

MARCH 25, 2021

Wisr, who began 2020 with only 6 employees, experienced rapidly growing demand as universities scrambled to implement digital recruitment and enrollment programs. The post Digital Customer Success vs COVID – One Year Anniversary Recap appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Comm100

FEBRUARY 6, 2023

Some common examples of self-service that will shape CX in the financial industry include: Onboarding process : Digitization of this exercise can help you convert new customers by allowing them to sign up, go through the KYC process, and start using your product and service without visiting your office or talking to a representative.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

ProProfs

MARCH 28, 2019

Did you know that 94% of employees would stay in a company longer if it invested in their career? The need for training existing or new employees is always there. While old employees require refresher courses in tune with evolving industry trends, new recruits require training sessions such as onboarding. Onboarding.

Compliance 40

Compliance Government Start-ups Education 40

Intercom, Inc.

MARCH 15, 2018

All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. Will Larson: When I graduated from college I was actually teaching English in Japan for a year, and that’s when I started doing a lot of tech blogging. product called Yahoo!

Engineering 214

Engineering Start-ups Innovation Outlook 214

DMG Consulting

JULY 9, 2021

Practical Considerations for Hybrid and Work-at-Home Contact Center Employees. Agents and other contact center employees have had a taste of freedom and are not going to give it up easily. This includes allowing employees to perform their job where they believe they will be most productive. be allowed to work from home?

Contact Center 67

Contact Center Technology Technology 67

TeamSupport

JULY 22, 2020

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there. Download the complete report.

B2B 52

B2B NPS Education Customer Relationship Management 52

Totango

APRIL 24, 2020

However, the almost vertical growth rate they’ve seen over the last month required them to quickly adjust their campaign cadence from a 3-month onboarding journey to a 16-day onboarding lifecycle. . Prior to COVID-19, Zoom had already scaled its digital engagement model to support over 32,000 accounts per CS person.

Customer Acquisition 62

Customer Acquisition Start-ups Sales Technology 62

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) This will help you choose the right and the best InMoment alternatives. Qualtrics Contact them for details 4.4 (5)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. Such employees play a vital role in business growth and success by keeping your customers delighted.

Retail 52

Retail Sales Start-ups Customer Service 52

Totango

SEPTEMBER 14, 2021

Training your employees in best practices can help nurture a more empathetic company culture. One key to the success of Apple Stores is that Apple’s employee training manual teaches an approach to customer service founded on approaching customers with a warm welcome and probing politely to understand customer needs.

Customer Satisfaction 90

Customer Satisfaction Net Promoter Score Customer Loyalty Technology 90

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. When it comes to outsourcing your contact center, culture matters just as much as it does in your head office—not only to your employees, but also to your customers. Managers are leaned-in and invested .

Contact Center 52

Contact Center CX Start-ups Finance 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. This is necessary because the employees need a working space that boosts creativity. This costs nothing, but when the employees are working, it helps them be more productive and creative.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

SurveySensum

NOVEMBER 8, 2023

By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth. In this blog, we are going to explore the hot topic of CX automation from A to Z. Find out more about why it’s becoming increasingly popular and what businesses and customers benefit from it.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

NOVEMBER 5, 2021

How many employees support digital engagement at Aruba? MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. TC : We get the highest rates on our onboarding campaigns. How to Drive Customer Engagement. Try Totango for free today! .

Customer Journey Map 112

Customer Journey Map Touchpoint Start-ups Engineering 112

SugarCRM

FEBRUARY 1, 2024

The researchers indicate that this technology has the potential to revolutionize the way organizations use and interact with their CRM by automating work activities that absorb 60-70% of employees’ time today. How will our innovations change the way you operate your business?

AI 29

AI Sales CRM Innovation 29

ProProfs

MAY 24, 2022

In fact, data from IBM suggests that companies that conduct regular assessments offer a much better employee experience. This blog will closely look at what an internal assessment is, internal assessment methods, advantages, tips to conduct internal assessment, and the main differences between internal assessments and external assessments.

Start-ups 52

Start-ups Sales Construction Engineering 52

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. With its versatile survey and feedback collection capabilities, it facilitates data-driven decision-making to enhance customer experiences, improve employee engagement, and drive organizational success.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52