Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Beyond Philosophy

MAY 4, 2023

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

Start-ups 78

Start-ups Gambling Social Media Education 78

Beyond Philosophy

JANUARY 20, 2020

The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . You likely have a rule about not giving people $100 when they ask for it. Sometimes people say no to sales offers out of habit. Consider volunteering.

Start-ups 179

Start-ups Sales Manufacturing Customer Loyalty 179

ClientSuccess

SEPTEMBER 30, 2020

What is a Customer Advisory Board (CAB)? For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like?

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

SurveySensum

JULY 11, 2023

Because when you go in to order, the cashier greets you with a warm smile. As you sit down, the aroma of sizzling patties fills the air, and your mouth starts watering. Finally, your burger arrives, perfectly cooked and beautifully presented. You leave the restaurant with a big grin on your face. This is what brands want.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. It can make or break your business. Customer-facing businesses need to be a little extra careful about their incoming, or inbound calls.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Sales 52

Sales CRM Omnichannel Social Media 52

Intercom, Inc.

OCTOBER 3, 2019

It’s a must-listen for anyone looking to gain some insights in this area. You don’t immediately shove the main course in your guests’ faces. To avoid reader fatigue when it comes to your emails, you need to monitor their behavior. Know when to back off or offer something different. Short on time? Specialize.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations. Here is how businesses can achieve these results.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

NOVEMBER 15, 2022

Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. are some of the prominent adaptations that have helped businesses gain a competitive edge. What is Call Center Routing Software ?

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

Beyond Philosophy

AUGUST 25, 2019

Now, imagine your surprise that the person who wants to buy it is your brother. How would that be different from selling your vehicle to a stranger? The way people interact with each other in transactions can apply to how people interact with firms. Imagine you are selling a used car. Would you haggle as hard?

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

Execs In The Know

MAY 10, 2021

They are often the face of the company, shaping customer perception from even one interaction. With many employees still working from home, and the continued stress related to the pandemic, it is a good time to put ourselves in agents’ shoes and evaluate if we are doing everything we can to create a healthy work environment.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. FCR allows you to quickly determine how well a caller was assisted and what happened next. How important is FCR for businesses?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Doing CX Right

OCTOBER 20, 2020

Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs. Customers, including me, spend triple the price at Starbucks compared to other local coffee shops. THREE WAYS TO DIFFERENTIATE YOUR BRAND . #1.

Gaming 69

Gaming VOE VOC Close the Loop 69

ProProfs

MARCH 19, 2021

What Are Soft Skills? Examples of Soft Skills. Soft Skills Vs Hard Skills. What Are Soft Skills in the Workplace. Importance of Soft Skills in the Workplace. How to Develop Soft Skills in the Workplace. What Is Soft Skills Training? Benefits of Soft Skills Training. Hard Skills.

Education 52

Education Start-ups Business Operations Construction 52

ProProfs

MAY 4, 2023

Is your company also facing the woes of employee disengagement? In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Engaged employees believe in their company’s mission and values and work enthusiastically and passionately. Did you know that almost two-thirds of U.S.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? What is customer support?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Within a matter of months, AI has evolved from automating simple tasks like routing the right thing to the right person, to offering accurate, conversational responses upfront to a variety of customer queries.

AI 59

AI Start-ups Education Customer Service 59

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience.

Social Media 52

Social Media AI Start-ups Finance 52

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Beyond Philosophy

DECEMBER 22, 2016

What happens when you take the people out of an experience that was traditionally a human-based interaction? And what does this mean to the future of Customer Experience? Amazon and Uber have been making headlines by eliminating the humans from areas of the Customer Experience where a person is usually involved.

Legal 129

Legal Transportation Retail Customer Experience 129

CSAT.AI

NOVEMBER 28, 2018

If your customer has been through the online FAQ, searched the product manual, tried finding a solution on Youtube but still needs help, their next step is a call to your customer service team. The quality of agent service they receive reflects directly on your supervisory and management teams.

Customer Service 52

Customer Service CRM Sentiment Analysis Start-ups 52

Comm100

DECEMBER 8, 2020

And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Enter automation.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. So are you ready to take your website engagement and lead generation to the next level? It involves creating a quiz relevant to your product or service and using it as a magnet to attract leads and drive conversions.

Social Media 52

Social Media Sales Start-ups E-commerce 52

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Nina Wilkinson , Director of Customer Success. How has it helped you? I love that; as our clients are successful, we’re successful.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

Heart of the Customer

OCTOBER 16, 2014

Last year I interviewed a customer experience leader for my blog. So I finally stopped and asked, “What do you do when your CEO isn’t on board? How do you get him or her to believe in the business case?” When the CEO and senior leaders articulate strategy, where does the customer experience fit?

CX 107

CX Start-ups NPS Customer Experience 107

ClientSuccess

JUNE 11, 2019

Do a quick job search on LinkedIn for “Customer Success” and you’ll find over 186,000 job opportunities across the globe. Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin. The Customer Success Job Spectrum.

Start-ups 40

Start-ups Gaming Customer Retention Customer Loyalty 40

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. “ We’ve compiled a list of answers from 7 Customer Success Mentors. 19 Qualities That Can Make Good Customer Success Managers Great.

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. This includes weak customer support, limited integrations, and a steep learning curve. How did we evaluate Formstack Alternatives?

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

AUGUST 11, 2016

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. Luckily, an operator with the right skills can handle multiple channels like a champion. Organizing your priorities will reveal what tools and information are most effective for you.

Customer Service 43

Customer Service Start-ups Gaming Manufacturing 43

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

ClientSuccess

JUNE 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Tyler Richards, Head of Mid-Market Customer Success. How has it helped you? I love that; as our clients are successful, we’re successful.

Sales 40

Sales Start-ups Touchpoint 40

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182

CX Accelerator

SEPTEMBER 16, 2022

Many leaders do in fact think they are supporting Customer Experience in their organization. Budget, personnel, structure, culture, organizational habits, and lack of demonstrable progress impact sustained operational commitment to customer experience. How is research shared, discussed, distributed and analyzed? Matt Beran, Sr.

CX 208

CX Start-ups Finance Engineering 208