PeopleMetrics

MARCH 18, 2021

Survey participation is a key part of an effective Voice of Customer (VoC) program. There are various best practices for getting customers to take surveys, from incentive programs to strategically designed survey reminder emails. sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link].

CX 62

CX Customer Experience VOC Customer Survey 62

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Inside Customer Service

MARCH 16, 2023

Remote agents are more likely to work for a company that surveys their customers. I wanted to set an example for the team. --> Get the full report Discover 11 factors that make agents more resilient Identify the profile of an agent at risk of burnout Subscribe to this Blog Get a guide to 10 amazingly simple customer service techniques.

Contact Center 171

Contact Center Customer Service 171

PeopleMetrics

MARCH 25, 2021

3 Easy Ways To Quickly Understand Customer Survey Comments. Customer survey comments (i.e. Good open-ended survey questions allow respondents to provide feedback in their own words via qualitative free-form written text fields. sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link].

Customer Survey 62

Customer Survey Text Analytics CX Customer Feedback 62

PeopleMetrics

JUNE 28, 2021

In this session, customer experience experts walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more. sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. YouTube: [link].

CX 77

CX Customer Experience CEM VOC 77

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Inside Customer Service

SEPTEMBER 23, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. Hyken shared some insights from the 2021 Achieving Customer Amazement survey. The real challenge is achieving it. (13:47)

Customer Loyalty 147

Customer Loyalty Start-ups Customer Service Customer Experience 147

Totango

JUNE 3, 2022

You can schedule a meeting by using our online tool to select a time slot that works for you: [Link]. Link to helpful articles, FAQs, or videos]. You can also find answers to commonly asked questions in our knowledge base: [Link]. You can register by signing up here: [Link]. Sincerely, [CS Manager Name].

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

PeopleMetrics

NOVEMBER 19, 2020

sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. YouTube: [link]. LinkedIn: [link].

VOC 62

VOC Voice of the Customer CX Customer Feedback 62

PeopleMetrics

NOVEMBER 11, 2020

sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. YouTube: [link]. LinkedIn: [link].

Customer Service 62

Customer Service CX Customer Experience Touchpoint 62

PeopleMetrics

NOVEMBER 4, 2020

sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. YouTube: [link]. LinkedIn: [link].

VOC 62

VOC CX Start-ups Customer Feedback 62

Fonolo

OCTOBER 18, 2017

A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. Where to get it: [link]. Methodology: CCW Digital surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals in February and March 2017. Where to get it: [link].

Contact Center 117

Contact Center Customer Satisfaction NPS Touchpoint 117

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

PeopleMetrics

FEBRUARY 18, 2021

sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. YouTube: [link]. LinkedIn: [link].

Close the Loop 62

Close the Loop Customer Feedback CXM Customer Loyalty 62

Inside Customer Service

JANUARY 20, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. This means more than just collecting and presenting survey results or fixing problems.

Contact Center 130

Contact Center CX Sales Customer Experience 130

Zendesk

JANUARY 5, 2022

More links across channels will draw people to your website. After all, nearly a quarter of marketers surveyed in the Chief Marketer B2B Marketing Outlook Survey reported social media as a top lead gen method with a high return on investment (ROI). Start with top-of-funnel blog posts built for search engine optimization.

Sales 105

Sales Outlook Social Media B2B 105

Comm100

MARCH 21, 2023

A survey showed that more than 65% of US citizens interacting with federal agencies preferred self-serve options over speaking with someone. A bot can provide information as text, images, video, or links within the chat window, and it can do this 24/7 so customers can get support at any time of the day.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

CSAT.AI

JANUARY 4, 2023

In our November blog on customer segmentation , we talked about the value in grouping your customers by separate criteria to streamline customer service and to identify who your real customers are. From a customer service perspective, use surveys to find out what brought your holiday customers to you, but use them wisely.

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. These surveys capture customer sentiments over time and provide valuable insights to enhance their experience.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company. Content marketing.

Social Media 78

Social Media Education Omnichannel Engineering 78

Inside Customer Service

FEBRUARY 24, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. Some companies measure customer effort via a special type of survey called Customer Effort Score.

E-commerce 130

E-commerce Start-ups Customer Service 130

PeopleMetrics

OCTOBER 28, 2020

sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. YouTube: [link]. LinkedIn: [link].

VOC 48

VOC CX Start-ups Customer Feedback 48

PeopleMetrics

OCTOBER 28, 2020

sessions: [link]. Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. YouTube: [link]. LinkedIn: [link].

VOC 48

VOC CX Start-ups Customer Feedback 48

SurveySensum

JANUARY 9, 2024

Trust me, CSAT is vital, but relying solely on it and linking agent CSAT scores to their performance isn’t the brightest solution. With this blog, we will discuss the drawbacks of tying agent CSAT scores to their performance with the help of some of the industry’s top CX experts. Let’s discuss these drawbacks in detail.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Futurelab

MARCH 20, 2022

Here’s a blog post about how to improve the employee experience across the five stages of the employee lifecycle. Consider sending a survey or holding brainstorming sessions that allow employees to offer up ideas that can be voted on by the group. Read it and then share it with your peers in HR.)

CX 130

CX Start-ups Customer Experience Customer Expectations 130

PeopleMetrics

JULY 29, 2020

I have been writing and taking surveys for 30+ years. And when I first started writing surveys, I wrote my fair share of bad ones too. Today, there are more surveys sent out than ever before. And this means more bad surveys than ever are being sent out to customers, guests, patients, and employees. No bad surveys.

Net Promoter Score 71

Net Promoter Score CEM Business Administration Machine Learning 71

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Identify and prioritize website issues , such as broken links, usability problems, or content that isn’t resonating with the audience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions. What is a Website Design Feedback Survey? Now let’s look at the questions that you should ask in the survey from your users.

Customer Feedback 52

Customer Feedback CX Customer Experience 52

ModSquad

APRIL 13, 2021

” In fact, a recent survey suggests that companies value providing strong customer service more highly than providing a quality product or unbeatable prices. Break paragraphs in blogs into small chunks so customers aren’t facing a wall of text when reading your blog from their phones or tablets. Convenience is Key.

Customer Experience 119

Customer Experience Customer Loyalty Customer Service 119

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Totango

JULY 6, 2021

In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. Referral sales can be tracked if you have a referral program that allows participating brand advocates to share a link with a tracking code in it. Unlike NPS, CLI doesn’t have a standard scale.

Customer Loyalty 110

Customer Loyalty Net Promoter Score NPS Voice of the Customer 110

Zendesk

APRIL 16, 2021

How to generate leads through blogs, email, web, and social media channels. That could be by reading one of your blog posts, visiting your website, or interacting with your social media accounts. Your CTA could be a link to a downloadable piece of gated content or a big “Start free trial” button on a web page.

Social Media 98

Social Media B2B Sales Start-ups 98

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. To learn more about Execs In The Know, visit: [link]. To learn more about Genesys, visit: [link].

CX 45

CX Retail Engineering Technology 45

Execs In The Know

MAY 2, 2022

So, while you should still look at customer data and survey results, often what seems like a problem is actually negligible in the grand scheme of your customer’s perception of your brand. According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. 5-Star Surveys.

CX 97

CX VOC Customer Journey Map Contact Center 97