Beyond Philosophy

NOVEMBER 29, 2014

to boycott Black Thursday, retailers have to make a choice whether to embrace or buck the trend of “Black Thursday.” Other retailers responded to the controversial trend by announcing they would honor their employee’s holiday and stay closed. It appears that the same arguments between retailers exist.

Social Media 117

Social Media Retail Sports Gaming 117

SurveySensum

JANUARY 17, 2024

After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? I soon discovered that people abandon surveys because either they are too long or they ask confusing questions with too much industry jargon. Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Steven Van Belleghem

SEPTEMBER 29, 2021

And so the retail giant has successfully invested a lot in creating an intelligent flow in a fully integrated data system. Retail lives both online and offline. More than any other retailer, Walmart understand the importance of lifelong learning for its employees to keep up with the ever changing customers and market.

CX 123

CX Healthcare Retail Innovation 123

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. Whether you own an online retail store or a brick-and-mortar, it always makes a difference to train your employees in their trade. What Is Retail Sales Training? Key Elements of Retail Sales Training.

Retail 52

Retail Sales Start-ups Customer Service 52

PeopleMetrics

JUNE 16, 2016

We just buttoned up a study about customer experience in the banking industry. In the study, we looked across the customer bases of all of our retail banking clients for interesting trends and insights. And you can also subscribe to blog updates for notifications sent right to your inbox. About That Banking Study.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

Beyond Philosophy

AUGUST 10, 2016

A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service.

CX 106

CX Retail Customer Retention Start-ups 106

Customers That Stick

SEPTEMBER 18, 2014

She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. Millennials expect that their loyalty program retailer knows who they are — and recognizes them accordingly. Blog customer-loyalty Guest Posts customer loyalty customer retention'

Social Media 133

Social Media Customer Loyalty Retail Customer Acquisition 133

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Compliance : Adhere to legal and industry regulations.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Execs In The Know

APRIL 20, 2021

April 20, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the addition of Carolyne Truelove, Head of Global Fan Experience at Fanatics , to the company’s 2021 Corporate Advisory Board. SCOTTSDALE, Ariz., About Execs In The Know.

E-commerce 40

E-commerce Sports Manufacturing Retail 40

Beyond Philosophy

MARCH 31, 2015

Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. One industry consultant said that the new, high-tech branches are aimed at three customer personas: busy, gadget-centric millennials, Gen X soccer moms, and baby boomers who own small businesses.

Customer Relationship 124

Customer Relationship Retail Finance Customer Retention 124

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs.

Gaming 62

Gaming Hospitality Hospitality Sports 62

Fonolo

AUGUST 28, 2018

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? As always, I’m grateful to all the smart folks in our industry that produce such excellent content. His blog post is the source of the chart below. So, here are 5 more reports worth your time. Who wrote it: Gartner.

Contact Center 65

Contact Center E-commerce Omnichannel Hospitality 65

Beyond Philosophy

NOVEMBER 3, 2014

Same Day Home Delivery is the latest trend in mega online retailers to improve their reach to Customers. Often seen as a drawback for online retailers, delivery times are a critical marketing area of opportunity for companies whose business model shuns the brick and mortar business model. Logistics or Customer Habits?

E-commerce 88

E-commerce Retail Transportation Customer Retention 88

Callminer

AUGUST 6, 2019

Know the latest call center trends. The following trends are particularly important to consider when selecting a solution: “Multi-channel contact centers. The results of this analysis can be used to identify trends in the performance of agents and the contact center as a whole. How many years has it been in the industry?

Contact Center 140

Contact Center VOC Social Media AI 140

C3Centricity

MAY 25, 2020

However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them. Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge to understand your customers.

Technology 77

Technology Technology Agriculture Retail 77

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Lightico

MARCH 23, 2022

These tasks can include binding coverage, underwriting, settling claims, and appointing retail agents in a certain region. In this blog post, we will discuss the MGA business model and explain the differences between an MGA and a broker. Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52

Retail Innovation Sales Customer Service 52

Steven Van Belleghem

SEPTEMBER 26, 2019

A bit like an audio blog, actually. Surprisingly, this is not a pure marketing blog, but covers a lot more subjects: in fact, he talks about our culture – from systems thinking and AI to learning, space, Moore’s law and retail- and about how we can change it. from industry experts, business leaders, and other great minds.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

Aquire

OCTOBER 26, 2021

This trend won’t go away. Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Wait, is this blog personalized? Even retail or ecommerce companies can use this type of curated content.

CX 52

CX Artificial Intelligence Entertainment Retail 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

C3Centricity

JUNE 5, 2019

In particular, they have all said that one or more of their brands is stable – to be polite – and that they want to reverse the trend. It can include straightforward advertising and promotions, but also customer reviews, retail offers, websites etc. Look for changes in the trends and identify where and when they happened.

Business Growth 63

Business Growth Social Media Start-ups Retail 63

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. That’s an alarming trend that you can ill afford to ignore. By taking a customer-centric approach to customer service, these three companies have managed to set the bar for the industry and establish themselves as customer service champions.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

AUGUST 3, 2023

5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Access real-time reports and dashboards to monitor feedback trends and insights as they happen.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Beyond Philosophy

APRIL 13, 2016

According to an excerpt from his book on Entrepreneur.com, here are some typical costs for different industries: Travel: Priceline.com: $7. Retail: Barnesandnoble.com: $10. If you enjoyed this post, you might be interested in the following blogs: Training Employees on Nonverbal Clues. Telecom: Mobile Phone: $315.

CEM 113

CEM Retail Start-ups Customer Experience 113

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Brand Example : Costco is celebrated for its commitment to fair compensation and comprehensive employee benefits.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

Shep Hyken

AUGUST 23, 2021

Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. This article, while focused on retail, has application to any industry. The people represented are the best in the industry. 9 Customer Service Blogs Every Support Pro Should Follow by Mercer Smith.

Customer Service 17

Customer Service Retail Omnichannel Customer Relationship Management 17

UJET

DECEMBER 17, 2019

These demographics force rapid change through many industries from finance, retail, travel, and on-demand services. This is why it’s important to use actionable data and insights to understand support trends like high volume contact times throughout the day, week, month, and year.

Customer Service 74

Customer Service Artificial Intelligence Technology Technology 74

Beyond Philosophy

APRIL 13, 2016

According to an excerpt from his book on Entrepreneur.com, here are some typical costs for different industries: Travel: Priceline.com: $7. Retail: Barnesandnoble.com: $10. If you enjoyed this post, you might be interested in the following blogs: Training Employees on Nonverbal Clues. Telecom: Mobile Phone: $315.

CEM 60

CEM Retail Start-ups Customer Experience 60

Comm100

NOVEMBER 10, 2016

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National Retail Federation, sales this year are predicted to increase 3.6% To prepare for the flood of shoppers before the holiday season, many retailers take to seasonal hiring.

Legal 56

Legal Retail Healthcare Start-ups 56

Comm100

AUGUST 23, 2018

The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. This blog post is not about the top customer service trends to watch out for in 2018. This blog post is not about the top customer service trends to watch out for in 2018.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. The post Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction appeared first on Comm100.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Zendesk

FEBRUARY 7, 2022

That might mean following up on a messaging or social media channel with a link to relevant tips and tricks from the knowledge base or company blog. But, again, it really depends on your particular business and industry, and the people you’re supporting. Customer service. Customer support. One type of interaction.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Intercom, Inc.

MARCH 11, 2021

3 B2C support trends and lessons learned. Dee: So, we recently met at the Support Driven webinar and you had some really great insights around customer support trends for 2021. There were five key trends that we talked about in that webinar. The ElevenTen Experience podcast with Farhan Virji. Dee: I love that.

B2C 118

B2C B2B Social Media Start-ups 118

SurveySensum

OCTOBER 5, 2023

So, with this blog, we will embark on a journey to list out the 10 mistakes that brands should be careful about while creating their next dealership experience survey. Analyze survey responses by segment to identify trends and patterns unique to each group. Use language and terminology that resonate with each segment.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

SurveySensum

SEPTEMBER 7, 2023

After working with many businesses across different industries, we have listed down the right time to send the right NPS survey using robust NPS software. As we now know relationship surveys can be sent either quarterly or after significant milestones in a customer journey , let’s discuss this based on each industry, and the survey frequency.

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

ClientSuccess

DECEMBER 18, 2017

For those just joining my blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. We found and engaged already authentic influencers through social media, retail, and professional teams.

Social Media 41

Social Media Retail Technology Technology 41