Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. This will help to provide necessary support or training to the agents to improve their efficiency.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Execs In The Know

MARCH 20, 2023

The movement toward humanized, one-stop CX These days, CX isn’t limited to providing service and support. Along with a heavy emphasis on ‘soft skills’ like empathy and de-escalation, universal CX agents have extensive digital training and tech proficiency. Guest blog post written by ibex.

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Customer Bliss

AUGUST 18, 2020

And a good part of this responsibility falls on the shoulders of your frontline support staff – who talk to and help out customers day in day out. Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. Assess Their Tech Skills. Identify Those With High EQ.

Customer Service 100

Customer Service Touchpoint Customer Experience Innovation 100

ProProfs

JULY 16, 2021

In this blog post, I’ll be unboxing everything worth knowing about retail training programs. In this training, retail employees such as retail sales associates are trained on a range of skills – greeting customers, answering their questions, providing assistance, providing product information, and upselling. Soft Skills Training.

Retail 52

Retail Sales Start-ups Customer Service 52

Execs In The Know

MARCH 24, 2023

The Positive Impact of Automation in Action CX leaders across industries are more capable now than ever of infusing automated customer experiences into their support centers. Fundamentally, AI is a mechanism of empowerment — making a support agent’s every move more successful. This is just the baseline of self-service automation.

Customer Experience 52

Customer Experience AI Technology Technology 52

Provide Support

FEBRUARY 15, 2018

Customer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social and emotional intellegence, and self-regulation skills. In our blog we have already published a series of articles highlighting skills for being awesome at customer service.

Customer Service 50

Customer Service 50

Provide Support

MARCH 15, 2017

Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. Is your customer support team guilty of any of them? © 2003 - 2017 Provide Support LLC. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 69

Customer Service Customer Satisfaction 69

Provide Support

APRIL 21, 2018

If you are aiming for excellence, you can never stop learning and polishing your skills. What skills are needed for a great customer service? There is a long-running debate over which set of skills is more important for a customer service rep, soft skills or technical skills. Team-work skills.

Customer Service 45

Customer Service Hospitality Hospitality 45

Provide Support

SEPTEMBER 27, 2017

Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. What hard skills are absolutely necessary for the job? What soft skills are ‘must-have’ and desirable to have? © 2003 - 2017 Provide Support LLC. Read more. Permalink | No comment.

Customer Service 58

Customer Service 58

Beyond Philosophy

MAY 14, 2020

Influence and persuasion are critical skills for salespeople. His blog, Influence People , has readers all over the world and offers years of insight into the art of persuasion. Ahearn says that’s why we turn to a CPA to do our accounting or hire an attorney for legal support. 3: The Principle of Authority.

Start-ups 167

Start-ups Legal Sales Business Growth 167

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. And so, it’s crucial that companies design employee experiences that support and empower them. Annette: Sure.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

ProProfs

AUGUST 7, 2020

This blog post provides a breakdown of all that you should know about the topic. Employee training and development is a planned and systematic process of developing role-based knowledge and skills in employees. Here are some reasons why you should deploy impactful training: Skills Development. Basic Skills Training.

Innovation 98

Innovation Education Business Growth Start-ups 98

Zendesk

MAY 26, 2021

Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen. The difference between customer service and customer support. Customer service books.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Scaling a company inherently means getting further away from our initial skill set, the actual abilities that got us up and running in the first place. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. We killed the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

Kerry Bodine

AUGUST 14, 2020

This approach is detailed in my blog post 3 Steps To Better Customer Research. You can find more on each of these four criteria in my blog post Which Customer Journeys Should You Map? 2) Dig deep into your questions with qualitative research. 3) (In)validate your new findings with quantitative research.

Touchpoint 83

Touchpoint Start-ups CX Government 83

Provide Support

AUGUST 18, 2015

Ease of access and speed of support. According to research, customers perceive a support transaction as quick and easy if they can get personalized support based on the availability of their personal information and transaction history. Let’s look at each one of them. What exactly does it take? First contact resolution.

Customer Satisfaction 87

Customer Satisfaction Customer Service Customer Expectations CX 87

Callminer

AUGUST 1, 2017

Strive for ongoing learning, skill building, and development. When it comes to contact centers, a huge amount of money is lost when someone has an undeveloped skill. Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Encourage honest and open communication.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Increased Customer Satisfaction An engaged and energetic customer support staff can effectively handle customer queries and grievances and even cross-sell/up-sell through the positive customer experiences they create.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Career growth for customer support agents. Here’s what that looks like at Help Scout. Generalists.

Customer Service 40

Customer Service Engineering Education Social Media 40

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. In the midst of this transformation, customer support teams are grappling with a multitude of questions. No matter how small the support team, there is an opportunity with AI.

AI 59

AI Start-ups Education Customer Service 59

Provide Support

JULY 14, 2015

There the agent was below professionalism in both soft skills, showing impatience and anger, and technical skills, lacking understanding of my request. The post How to Be a Happy Customer appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

Start-ups 75

Start-ups Customer Service Customer Experience 75

Comm100

AUGUST 11, 2016

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. Luckily, an operator with the right skills can handle multiple channels like a champion. Negotiation Skills. Multi-Tasking Skills. Flexibility. ” – Winston Churchill.

Customer Service 43

Customer Service Start-ups Gaming Manufacturing 43

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Relentless Ambition / Growth Mindset – I think it’s important to distinguish between someone’s mindsets and their skill sets.

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. At two different companies I’ve been with, we weren’t clear on when a client should go to Support versus their CSM. How much do they value relationships?

Start-ups 40

Start-ups NPS Finance Technology 40

ClientSuccess

MARCH 7, 2017

Francoise’s career was first in training, then support, and now formally “Customer Success”. Francoise currently has 10 partners working with her who all have specialized skill sets to help in certain areas of Customer Success. Others help her with soft skills training and process definition. About Francoise and Her Team.

Finance 40

Finance Start-ups Sales 40

Zendesk

JUNE 15, 2023

With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Do: Use an objective statement and lean into your soft skills. Do: List your technical skills. Don’t: Leave excess white space.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. ” – Alison Doyle, Top 10 Soft Skills for Customer Service Jobs , The Balance; Twitter: @thebalance. This prevents them from doing their jobs.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

ProProfs

DECEMBER 5, 2022

In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. Talent assessment refers to how companies evaluate the skills, knowledge, cognitive abilities, and personality traits of job applicants and employees. Communication Skills Assessments. View This Assessment.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

ProProfs

OCTOBER 26, 2022

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. In this blog, you’ll learn all about customer service assessments, including how to create and optimize them and what skills and attributes to measure using them. Soft skills assessments .

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

Transcosmos

JANUARY 21, 2019

With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer support. But no matter how high-tech your customer support tools are, if your employees and agents don’t have the soft skills necessary to placate, satisfy, and delight your customers, then it’s all for naught.

Customer Service 52

Customer Service Social Media Start-ups Innovation 52

SugarCRM

MAY 21, 2018

It originally appeared on Faye BSG’s blog ). . This is about supporting projects such as data analytics, workflow automation, and solving complex challenges faced by the business. A SugarCRM administrator should be able to provide support to users when they need help navigating through the software.

CRM 9

CRM Compliance Sales Technology 9

ProProfs

DECEMBER 27, 2022

This blog post discusses a central piece of the puzzle for every sales hiring or training process – sales assessment. Efficient sales assessment lets you ensure that you have a skilled and knowledgeable sales staff and management with the right attitude, so you can deliver positive customer experiences and make more sales. .

Sales 52

Sales Retail Gaming Start-ups 52

ProProfs

JANUARY 6, 2022

In-App Support. Many of the current LMS software support this in-platform feature to offer complete online learning solutions. eLearning software tools that support responsive design ensure that whatever content you create displays well on different devices. Technical skills training. Soft skills training.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Execs In The Know

JULY 4, 2023

Many leaders aspire to achieve the goal of being inspiring, but it’s a skill that doesn’t always come naturally to those who attempt it. In this blog post, we’ll explore how to get on the right path to becoming an inspiring CX leader and how this trait can benefit you, your team, and your company overall.

CX 97

CX Start-ups Customer Experience 97