SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Here are the 7 strategies you can employ to streamline your feature requests process. Initially, Alice was excited about these feature requests from the product feedback surveys. Let’s scroll down and discover!

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. This resulted in more relevant downloads and positive feedback from customers. Still not convinced? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Through website feedback – a compass guiding you toward satisfied customers and higher profits.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Engineering 165

Engineering Start-ups Finance Sales 165

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Engineering 165

Engineering Start-ups Finance Sales 165

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. If you’re ready to level up your CX for economic volatility, we’re here to help. Read on to see best practices for reshaping your CX program (or starting your brand new one).

CX 97

CX VOC Customer Journey Map Contact Center 97

Zendesk

FEBRUARY 17, 2022

You see a flyer on your office’s bulletin board promoting a studio that just opened a few blocks away. Just because a consumer enters your store or website doesn’t mean you’ve secured their business. Just because a consumer enters your store or website doesn’t mean you’ve secured their business. What is a lead magnet?

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. Research Your Target Audience Well.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? We’ll get into this later).

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Intercom, Inc.

MARCH 14, 2018

Consider who should get access. Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Get feedback direct from your customers. should be your starting point. Short on time? Evaluate the findings.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

Zendesk

MAY 20, 2022

As valuable as it would be to truly know each of our customers on a personal level, that’s just not possible for most businesses. Startups with a few clients might have that luxury, but once your business booms, it takes far too much time to connect with individuals in your target audience. So, what’s a company to do?

Sales 98

Sales Start-ups B2C Construction 98

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. So, let’s get started! So, let’s get started!

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

CommBox

JULY 18, 2021

Customer Communication may be a daunting process, especially if you’re always addressing the same issues. However, this is an essential part of customer service and should not be neglected. Be forthcoming about your company values. This will instantly attract the type of customers who value brands that stand for something.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

ProProfs

DECEMBER 9, 2021

Let’s get started by understanding first of all what Snapchat does. Snapchat is a social media messaging app that lets you share pictures and videos (called snaps) with other Snapchat users you choose to add as your friends. You can send pictures & videos to your friends and add them to your stories as well. .

Social Media 52

Social Media Gaming Manufacturing Transportation 52

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Execs In The Know

FEBRUARY 17, 2023

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Beyond Philosophy

NOVEMBER 15, 2019

Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. Finally, we discuss that once you have a Price Image, what you can do with it from a Customer Experience standpoint. In other words, how do you manage the pricing in your firm? However, none of it worked.

Construction 120

Construction Start-ups Customer Experience 120

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. At the same time, the millennials and Gen Z who interact primarily through digital communication are becoming your customers and will expect you to be available to them via social media.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. Now imagine that in the bottom right corner of the screen, there is a button they can click to immediately connect with an agent and get their question answered. As they compare their options, this is your chance to outshine your competition.

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

Beyond Philosophy

FEBRUARY 17, 2016

To see why this is true, pretend for a moment that you are at your local store. It’s unlikely that any of these things was on your shopping list, yet you may find yourself unable to pass up the Star Wars socks. Studies have shown that people sound out syllables when they read a price tag. Why is this?

Retail 110

Retail CX Customer Experience Sales 110

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. When you picture customer service training, what key elements come to mind? At some point, if you haven’t already, you’ll likely consider a Learning Management System (LMS) to aid in both new hiring training and ongoing training for your existing staff.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

ProProfs

SEPTEMBER 23, 2019

It’s about creating value for your audience. . If you too are toying with the idea, this blog post can help you out. Two, creating and selling online courses or e-courses is one great way to put your expertise to work and get rewarded for it in return. It’s not about selling. Virtually anyone.

Real Estate 74

Real Estate Non-Profits Education Social Media 74

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. Click here to read the original.

Technology 74

Technology Technology Customer Service Contact Center 74

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CX Journey

MAY 20, 2015

How do you make sense of your customers' words? There are not only a ton of different customer listening posts these days, but the types of customer data are equally as varied and voluminous. We know this much: unstructured data comes from a variety of sources, i.e., customer feedback (surveys, etc.),

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. What’s your brand voice? Most clients have a set of terms or phrases they prefer not to use with customers.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68

ProProfs

OCTOBER 4, 2022

And compliance assessments play a huge role in management of such risks to help your business save big. But how can you ensure that your compliance training programs are result-oriented and not just a tick-the-box exercise? . You may ask. . Well, for starters let’s consider some hardcore, eye-opening data. It’s simple. . Let’s begin.

Compliance 52

Compliance Finance Government Agriculture 52

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For your company to thrive, your departments and the teams that comprise them must be on the same page at all times. Use this blog post to learn how to create an internal knowledge base in just four easy steps.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . But you have to put effort into understanding the emerging customer insights and make the required improvements possible. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

ClientSuccess

APRIL 20, 2017

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

Net Promoter Score 40

Net Promoter Score Start-ups B2B Engineering 40

Intercom, Inc.

JUNE 5, 2019

Today, we’re announcing our reimagined Intercom Inbox , which you can customize with apps to work exactly the way you want to. As a support or sales rep, you’re expected to respond to customers fast , resolving issues or converting leads as quickly as possible without losing that personal touch. Want to get started?

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. But how do you know who is going to be a good match for your team? Customer service can require a lot of it.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. It depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52