Beyond Philosophy

FEBRUARY 22, 2018

But with its recent missteps in its handling of iPhone battery issues, one has to wonder: has Apple lost touch with its customer base? reported long lag times in switching between apps and making phone calls. If you liked this blog, you might also enjoy these: The Apple Store Will Be No More!

Retail 130

Retail Customer Experience 130

Zendesk

JULY 30, 2021

Save time so far spent on switching between your inbox and order list. unify processes with one universal and multilingual solution, and analyze documents in real-time through APIs?. Qualified opportunities are then passed directly to your sales team so they can focus on the right opportunities, at the right time, and close more deals.

E-commerce 52

E-commerce Construction Sales Government 52

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Real-Time Feedback: Traditional survey methods often result in delayed feedback. Mobile survey tools provide real-time data collection, allowing businesses to respond promptly to issues.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Live chat software is a tool used to offer real-time support to website visitors. What is live chat? . The reasons for this are simple.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. I know I know market research can be tedious and it can take a lot of time and effort from you and your team. 10 times is a lot of money for just a few extra hours of work, right? Why is that? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 22, 2023

Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. customers should feel like they can knock on your door at any time and leave their feedback. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. It not only increases agents’ efficiency but also significantly reduces turnaround time. What do you get from HoduCC contact center software?

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? Average Handle Time (AHT). Service level is our commitment to customers to answer or respond in a certain amount of time. Click here to read the original.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. Reward Long-time Shoppers and Newcomers.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

OCTOBER 17, 2023

The application process was lengthy and time-consuming. The online application form itself was plagued with pesky technical glitches, causing her to lose her progress multiple times. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. Have you ever stopped to think about how much time your contact center agents spent gathering information from callers and entering it into the CRM? Shaving time off phone calls without sacrificing the connection with the customer is definitely a win.

Technology 74

Technology Technology Customer Service Contact Center 74

ProProfs

DECEMBER 9, 2021

Snapchatters use their app over 20 times per day and spend an average of 30 minutes on the app creating over 3.5 Netflix offered an immersive experience for Stranger Things on their Snapchat handle. This campaign helped Dunkin’ Donuts gain ten times more Snapchat followers on National Donut Day than their average monthly followers. .

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

ProProfs

OCTOBER 4, 2022

The New York Times (@nytimes) September 5, 2022. Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. This reduces your training cost and time investment. . Adding time limits to assessments/individual questions . related to child protection online.

Compliance 52

Compliance Finance Government Agriculture 52

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. But how do you know who is going to be a good match for your team?

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Lumoa

DECEMBER 15, 2022

Say the most popular answer was, ‘What is the response time to expect when I send a demand letter?’—they they could then write an informative blog post or create helpful social media content to attract more potential clients. Types of Voice of Customer Analytics. Like “what was your favorite part about using this product?”

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. But today you’re unable to upload multiple photos in one post – a technical glitch.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Source: Alex Knight. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. Average handle time is of great significance to customer satisfaction.

Sports 45

Sports Customer Service Start-ups Construction 45

Intercom, Inc.

DECEMBER 18, 2018

” If you’re just getting started with email marketing for your business, here’s how you can make sure the email campaigns you send are successful every time. It’s time to start sending emails! found that compared to non-readers, newsletter readers are more likely to spend more time and money on a company site.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Prevention Tip.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Intercom, Inc.

MARCH 24, 2020

Supporting your customers with efficiency and empathy is challenging in the best of times. We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. During this unprecedented time, your customers will likely have lots of questions.

B2B 31

B2B Start-ups Sales 31

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

Comm100

OCTOBER 17, 2017

On their Facebook page, the restaurant dared those who were criticizing them online to come say it to their face – at the same time, they claimed that the police were going to arrest everyone who had posted a negative comment. This is especially important if different departments are handling your company’s social media.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Although Salesforce boasts being fit for any business size, the cost and time that it takes to customize it for a small companies and startups can be considerable. Real time visitor monitoring. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42