Intercom, Inc.

MAY 8, 2018

So we lead with the Article Search app and a content showcase of our product tour videos. Next, our blog is a popular destination for website visitors, so we wanted to spotlight a subscription form. Position #3 Mailchimp Capture app to capture blog subscribers. Position #4 StatusPage app, which broadcast system updates.

Start-ups 176

Start-ups Sales 176

ProProfs

JUNE 5, 2020

Some of the synchronous learning options are webinars, chat, virtual classroom software , and video conferencing. The resources can be in the form of email attachments, forums, eBooks, blogs, DVDs, and CDs. . In this fast-paced and competitive business world, every employee must stay updated in their fields. Staying Up-To-Date.

Education 97

Education Gaming Business Operations Innovation 97

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. Not to mention, it will help with updating your FAQ and also provide inspiration for blog posts, videos and tutorials.

Social Media 87

Social Media AI Technology Technology 87

Hodusoft

DECEMBER 13, 2023

In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. Some of the features include auto-attendants, video conferencing, call recording, and voicemail-to-email. Read on to know more.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

UJET

MARCH 17, 2020

These check-ins can include company updates, performance feedback, or queue assignment information. Make sure that your daily check-ins are through video so that there is some face-to-face communication. The post 5 Tips to Manage Remote Customer Support Agents appeared first on UJET Blog.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Win the Customer

AUGUST 7, 2017

If you’re serious about optimizing your company’s online presence, be sure to tap into the power of blogging. Video Production. Research indicates that online audiences are more likely to watch a video than read an article. Twitter Polls. Responsive Web Design.

Social Media 99

Social Media Innovation Technology Technology 99

UJET

APRIL 16, 2020

Make sure your computer always has the latest security updates installed. These security updates address vulnerabilities that can allow hackers to take control of your computer and steal your company’s data and improve performance and security. Like an OS, browser updates will add new security updates and optimizations.

Contact Center 90

Contact Center Compliance Customer Experience 90

CSAT.AI

MAY 24, 2022

Updated May 2022 Following our previous blogs which cover agent abuse is the question of banning bad customers. Numerous videos and stories online document abusive passengers throwing food at drivers , even threatening them. According to their blog Uber provides passengers tips on how to improve their rating before banning them.

Customer Service 85

Customer Service CX Customer Satisfaction 85

Zendesk

APRIL 15, 2021

Usually, we’re creating web pages, updating presentation decks, producing videos, and other content. If not, this blog post explains what the slogan embodies for us as a company. As we all know, in the 2020s, all interactions were held on video. Y’know—creative brand stuff. This project is one of those.

Entertainment 83

Entertainment Gaming Customer Service 83

Totango

MARCH 8, 2022

The community posts content, videos, CSM templates, reviews, and announcements of events and fundraisers. They host a Slack channel CS community as well as a Meetup Group, blogs, a newsletter, a job board and other resources. CSM Practice. CSM Practice is a CS consulting firm that serves technology and services organizations.

Social Media 117

Social Media B2B Customer Loyalty Start-ups 117

Execs In The Know

MARCH 25, 2022

This blog post shares some key actions in each of these areas to help your organization improve the WFH Hybrid experience. Update and deliver security training regularly. Create and adhere to a proactive maintenance plan and keep enterprise software updated and secure. Employee Experience Checklist. Involve your employees.

Voice of the Employee 98

Voice of the Employee Technology Technology Start-ups 98

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. As data residency laws are updated to fall in line with modern standards of cloud data storage, governments are becoming more open to cloud environments. Watch the video below for the full story. Meeting accessibility needs.

Government 85

Government Customer Service Customer Satisfaction CX 85

Intercom, Inc.

APRIL 25, 2018

It would solve problems for things teammates typically do in conversations, like booking sales meetings or having video calls, but help them do them faster. And this update to the Messenger takes a few steps forward on that front. Also, the ease of changing and updating apps means you can continually adapt your Messenger home.

Start-ups 215

Start-ups Sales 215

Hodusoft

JANUARY 10, 2024

In this blog post, we will explore how Hosted IP PBX systems offer a seamless connectivity experience and revolutionize the way organizations handle their communication needs. The use of internet protocols enables the integration of various communication channels, including voice, video, and data, into a single, unified platform.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

ClientSuccess

MARCH 13, 2020

If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. Watch the video here. Promo video from SaaStr featuring CloudFlare.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. Watch the video here. Promo video from SaaStr featuring CloudFlare.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Fonolo

MARCH 12, 2020

Besides adding to your Frequently Asked Questions (FAQ) this can also provide inspiration for blog posts, videos and tutorials. Handpicked related content for you: Top Customer Service Blogs to Read in 2020. Blogs, tutorials and guides. Top related content: How to Improve Service Levels in Your Call Center.

Social Media 118

Social Media Contact Center Omnichannel NPS 118

ProProfs

JULY 3, 2020

Blogging Quizzes. For instance, the quizzes listed below will help you check your blogging skills and also let you know if your skills need some polishing. . Blogging 101 Quiz. Is Blogging For You? Blogging Terminology Quiz. Create Blogging Quizzes for Free. Blogging Terminology Quiz. Sports Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

SugarCRM

SEPTEMBER 30, 2021

Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them. Here are nine ways to leverage your blog to capture leads, build a relationship with your audience, and ultimately convert them into new customers.

E-commerce 49

E-commerce Finance Engineering Education 49

Hodusoft

FEBRUARY 22, 2024

In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business. IP PBX revolutionizes communication within businesses by providing a unified platform that integrates voice, video, and messaging functionalities.

Innovation 52

Innovation Technology Technology Gaming 52

Beyond Philosophy

MARCH 27, 2017

Last month, a former Uber engineer published a blog post saying discrimination and sexual harassment was largely ignored by Uber management and human resources personnel. And then, earlier this month, a video online showed company founder Travis Kalanik arguing with an Uber driver. Latest Updates on Tipping. Register here.

Engineering 135

Engineering Retail Customer Experience 135

Comm100

SEPTEMBER 14, 2022

In this blog we will explain how each of these messaging software differ so you can find the right solution for you and your customers. As well as instant messaging, Comm100 Live Chat also enables video and audio chat, co-browsing, file sharing, and auto-chat translation. This enables faster and more consistent issue management.

Omnichannel 75

Omnichannel Social Media Compliance Start-ups 75

Hodusoft

JANUARY 1, 2024

In this blog, we will delve into the importance of virtual banking and the role of IP PBX Software in streamlining remote financial services. However, transactions are carried out digitally, often with added features like digital payments, real-time updates, automated processes, etc. That number was 197 million in March 2021.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Totango

NOVEMBER 3, 2022

Be sure to watch the full video below for even more helpful tips. . This could be as simple as a quick email update or a more in-depth QBR video. Check out the full video of their session to learn more about using communities to drive growth at scale and deliver more value to your customers. .

Customer Acquisition 62

Customer Acquisition Healthcare Customer Journey Map Start-ups 62

Customer Service Life

AUGUST 26, 2019

This article was originally published on the FCR blog on July 3, 2019. Click here to read the original post and be sure to watch the video that goes along with it. As always, if any of these updates and technologies are of particular interest to you, please reach out or leave a comment below.

Technology 74

Technology Technology Text Analytics Contact Center 74

SugarCRM

AUGUST 5, 2021

Try building a library of email templates based on different categories of correspondence, such as newsletters, customer updates, event registrations, etc. Send a Blog Post as an Email. Blog posts have a shelf life. Bulk It Up With a Video. Visit our blog section for more insights!

Start-ups 29

Start-ups Customer Experience 29

SurveySensum

JANUARY 26, 2024

Leverage SEO to enhance online visibility and regularly update content to stay relevant in search rankings. Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

CSAT.AI

MARCH 8, 2023

In this blog post, we will discuss how you can ensure your customers get the right answer. Self-service options like video tutorials, FAQs and automated chat provide opportunities to give customers the right answer in a flash. Keep these self-serve avenues clear, updated and easy to find.

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. Agents cannot use canned messages, audio or video chat, co-browsing, CSAT surveys, or live translate (to translate messages in real-time and respond in their language).

CRM 86

CRM Social Media Start-ups Customer Satisfaction 86

Zendesk

MAY 26, 2022

Ebooks: long-form discussions of blog topics. Videos: explanatory and advertisement videos. When you publish blogs, white papers, or case studies, you show potential customers that you can be trusted. Sales collateral can be your ticket to getting updates without appearing overly aggressive. gated-cta-in-post].

Sales 97

Sales CRM B2B Start-ups 97

SurveySensum

OCTOBER 12, 2022

Live chat, video-ask, email . FAQ, live chat, blogs. It can keep all your projects organized and in the mobile app, it is easy to update and set up the projects. Self-help blogs, community forums, 24×7 online support for the paid plan . You can create stunning forms by using photos and video collections.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Comm100

DECEMBER 14, 2022

A more tech-savvy, younger demographic might respond better to an interactive game tutorial whereas older audiences may need to be offered sample content (like videos) along with the additional assurance of chat support. For instance, at Hunter, email automation is used to intimate users about updates that are important to them.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Customer Service Life

AUGUST 3, 2018

This article was originally published on the FCR blog on July 5, 2018. Click here to read the original and to see a video version. Before jumping into some of the cool tools I’ve seen recently, let’s first run through four updates from technologies I’ve mentioned in the past. That’s four updates and four cool technologies.

Contact Center 60

Contact Center Omnichannel Machine Learning Technology 60

Aquire

JANUARY 6, 2022

Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. 7 Zoom – Video Meetings. Zoom video meeting in progress. It automatically syncs new or updated files to all team members with access.

Social Media 105

Social Media Invoicing CRM Start-ups 105

Intercom, Inc.

OCTOBER 5, 2022

Anytime we suggest someone work on a high-impact project, put them up for running a company blog post, or shout them out in some big group meeting, those are all different forms of sponsorship. We’re taught to give a request like, “Could you please keep your updates to five minutes?” ” or whatever.

Engineering 118

Engineering Gaming 118

Zendesk

JULY 30, 2021

ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. Easily search for articles, blog posts, tickets, and more in Zendesk with Command E! ViiBE for Chat.

E-commerce 52

E-commerce Construction Sales Government 52