Help Scout

AUGUST 11, 2021

Ebooks around topics like compensation and management. Aggregated “toolkits” of paired blog posts, webinars, and ebooks. The categories currently include: CCO role. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. Customer listening path. Customers as assets.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

Intercom

NOVEMBER 3, 2022

In today’s episode, we sat down with Natasha to chat about managing remote teams, the challenges of creating a new category, and how planning software can help businesses create a more seamless, holistic customer experience. I think about when Intercom started, creating this category definition around live chat and the importance of that.

Start-ups 103

Start-ups Engineering Voice of the Customer Hospitality 103

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Net Promoter Score 61

Net Promoter Score NPS Customer Retention Customer Service 61

Fonolo

MAY 22, 2018

Avaya’s Call-Back Assist and Cisco’s Courtesy Call-Back are examples of this latter category. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. Many companies use the call-back functionality built in to their call center platform.

E-commerce 59

E-commerce Contact Center Hospitality Hospitality 59

Beyond Philosophy

OCTOBER 11, 2018

Organizations offer some of their knowledge through free eBooks, videos, articles, and podcasts about their area of expertise to get new clients. I could see “being nice” ending up in the “Hon and Sweetie” category pretty quickly if you don’t define what you mean by nice. While it was cute, it wasn’t what we meant.

Sales 137

Sales Customer Loyalty Start-ups Customer Experience 137

Beyond Philosophy

DECEMBER 19, 2017

Ten-thousand respondents ranked brands’ Customer Experience based on six categories. Sign up to receive my free ebook and enter the competition to get FREE training! Per the 8th annual “ Customer Experience Excellence Study” published by KPMG Nunwood, shows that Customer Experience in the UK is lagging. Time and Effort. Resolution.

CX 153

CX Start-ups Education Customer Experience 153

Customer Bliss

FEBRUARY 17, 2015

Organize the categories of incoming customer information. Building a customer listening path is part of the article “Five Competencies for Chief Customer Officers” that originally appeared in the free eBook The 2015 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders.

Outlook 67

Outlook CX Customer Feedback Customer Experience 67

Fonolo

JANUARY 31, 2018

For more on this topic, see our eBook Guide to Call Center Metrics. Our favorite chart: We’re only going to include a small excerpt here because the heart of the report is a multi-page grid of 40 KPIs in 5 categories. Which is really a “key” performance indicator? White Paper: 9 Critical Contact Center Trends for 2018.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Qualtrics

NOVEMBER 18, 2019

Generic category benefits. So I created a slide with three lines on it where I wrote down their brand name, and I said, ‘That equals to generic category benefits’. And what the newer entrants did was turn the client’s brand into a generic, white-label product in that category. “It Distilling insights. What’s the lesson?

Innovation 36

Innovation Start-ups Technology Technology 36

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. When you create your own category , it can be tough to gain traction because potential customers simply don’t realize they need you. Nico: Definitely.

Finance 162

Finance Engineering Sales B2C 162

Qualtrics

JULY 1, 2021

Asana’s market position in a newly created category requires a greater focus on brand experience. By consistently receiving data, Asana can establish where they sit within the relatively new business category of work management software and understand new competitors in the market. Next up for Asana. Download Now.

Scorecard 26

Scorecard CX Start-ups Education 26

Qualtrics

FEBRUARY 20, 2019

Written by a team of Silicon Valley investors, this book offers the idea that winning today is about creating new categories in the market, instead of reimagining the same products. You’ll understand the principle of category design and how to create a market. Free eBook. Purchase on Amazon here.

Government 46

Government Innovation 46

ProProfs

JANUARY 25, 2019

Whichever may be your blog niche or topic category, interactive quizzes can surely get your creative juices flowing, help you out when you’re too down to research or dig web to find content and have no creativity left, or suddenly make you feel like you might be creative after all.

60

60

SugarCRM

JANUARY 22, 2018

If you fall into either of those categories, we hope you are well on the way to complying with GDPR. To get started, read our new eBook: Getting Ready for GDPR – A Practical Guide. Obviously, GDPR impacts all European companies and organizations that process the personal data of EU citizens. The same goes for U.S.-based

Compliance 38

Compliance Legal Business Operations 38

ClientSuccess

APRIL 27, 2017

Dave Blake, Founder/CEO at ClientSuccess ; Katie Rogers, VP of Customer Success at SalesLoft ; & Eric Boduch, Founder at Pendo discuss customer success SaaS metrics in the following categories: financial, team performance, customer health, and product usage. We believe customer success is not a department, but a company culture.

Sales 41

Sales 41

C3Centricity

JULY 20, 2020

4 Lack of category understanding: Never assume you are competing in a certain category until you have identified how your customers are choosing and using it. Secrets to Brand Building eBook 50% discount with code Summer50 in July. Find a solution to their problems. Innovation #Brand #Marketing Click To Tweet. #4

Innovation 77

Innovation Start-ups Actionable Insights Retail 77

ClientSuccess

APRIL 30, 2019

In our last post on this topic, we covered the top four categories of customer success metrics. Download our eBook “ The Ultimate Guide to Customer Success Metrics ” to get the corresponding formulas for each of the above metrics. eBooks: Ultimate Guide to SaaS Customer Success Metrics. There you have it.

Customer Retention 46

Customer Retention Start-ups 46

ClientSuccess

MAY 8, 2019

In our last post on this topic, we covered the top four categories of customer success metrics. Download our eBook “ The Ultimate Guide to Customer Success Metrics ” to get the corresponding formulas for each of the above metrics. eBooks: Ultimate Guide to SaaS Customer Success Metrics. There you have it.

Invoicing 59

Invoicing Net Promoter Score NPS Touchpoint 59

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The best way is to ask important questions that will fall into three categories: customers, your market, and your product. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 90

Customer Experience Net Promoter Score NPS Close the Loop 90

C3Centricity

MARCH 18, 2020

I don’t mean just their demographics, but what, where and how they use or consume your brand and the category in which you are competing. It means understanding the what, where and how they use or consume your brand and the category in which you are competing. Borders bookstores who didn’t get into eBooks.

Sales 62

Sales Manufacturing Social Media Finance 62

C3Centricity

DECEMBER 31, 2018

This means that you need to make a choice and agree to ignore some of the category users you could appeal to, in order to totally satisfy your target customer. Once completed you will receive an email with a link to download the ebook “Secrets to Brand Building” for free – it’s normally US$ 4.95!

Customer Journey Map 83

Customer Journey Map Customer Satisfaction Start-ups Innovation 83

ClientSuccess

OCTOBER 3, 2018

Out of these three categories the third one is arguably the most important but also the easiest to put off, because I am accountable only to myself to complete it. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. So I try and start there.

Legal 52

Legal Start-ups Innovation Technology 52

SugarCRM

SEPTEMBER 2, 2021

As such, these static characteristics tend to create slightly broader categories: Location. If you would like to learn more about CRM and marketing automation working together, we’ve put together this eBook to help you learn why it’s important. Role Level. Company size. Dynamic Characteristics.

B2B 26

B2B Artificial Intelligence CRM Start-ups 26

ClientSuccess

JANUARY 24, 2019

The only time I change this method is when I have a particularly crazy time ahead of me, in which case I throw away the lists and use only 2 categories: “Urgent” and “Not Urgent” This allows me to prioritize only the items that HAVE to be done ASAP, while ignoring things that can wait. Question 3.

Start-ups 49

Start-ups 49

Qualtrics

DECEMBER 20, 2018

Ask your customers to rank your brand and any other brands they use in the same category and then ask follow-up questions to get more information. Download the Qualtrics eBook 16 Ways to Capture and Capitalize on Customer Insights. eBook:16 Ways to Capture and Capitalize on Customer Insights.

Customer Experience 30

Customer Experience NPS Close the Loop Customer Satisfaction 30

ClientSuccess

NOVEMBER 7, 2018

My co-worker easily sold me on the idea by explaining how the ability to create channels made it easy to sort through various categories. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Ultimate Guide to SaaS Customer Success Metrics.

Start-ups 51

Start-ups Customer Experience 51

C3Centricity

AUGUST 9, 2015

Perhaps it is too wide, such as all category users, or only superficially described just in terms of demographics. You can buy it in Hardback, Paperback or EBook format in the members area , where you will usually find a discount code. Please share your experiences below; it would be great to hear about your own successes.

Social Media 48

Social Media Retail Start-ups Customer Satisfaction 48

Qualtrics

OCTOBER 16, 2015

For example, you may want to engage millennials on mobile devices with targeted questions about a particular product category, whereas other buyer types may receive a different set of questions. For additional strategies that help you capture targeted feedback, drive site conversion, and increase loyalty, download our ebook below.

Customer Experience 47

Customer Experience VOC Voice of the Customer Customer Satisfaction 47

1 to 1

DECEMBER 13, 2021

Strategies that deliver memorable, personalized customer experiences should help drive growth in all these categories. To learn more about the value of CX, explore the ebook The Big Book of Customer Experience , from avtex , a TTEC digital company. How can data be used to iterate and adjust your customer experience over time?

CX 26

CX Customer Journey Map Customer Retention VOC 26

Qualtrics

OCTOBER 5, 2015

There are two customer feedback channel categories: solicited and unsolicited. Download ebook: “Customer Satisfaction Survey Questions”. that works best for your organization, but remember, the method you choose can make a big impact on the quality and quantity of your data. Types of Customer Feedback Channels.

Customer Feedback 30

Customer Feedback VOC Voice of the Customer Customer Satisfaction 30

Comm100

JUNE 26, 2018

There are two major categories of coaches. The activities in this eBook can be great training materials to improve customer service or morale in your team. Their focus should be on the individual or a group of individuals and the benefit that they can get from improving. The other one is an internal coach.

CX 42

CX Start-ups Customer Service 42

Comm100

MAY 1, 2018

Because so many different events happened in this 20-year span, the Baby Boom Generation is sometimes further divided into two categories: Boomers I (or the Baby Boomers) and Boomers II (or Generation Jones). Post-World War II optimism inspired a sense of stability, opportunity and prosperity for this generation. Download Now.

Start-ups 41

Start-ups Social Media Education Technology 41

Qualtrics

JANUARY 21, 2021

Do use broad categories to group items. If you have a large list of items that you would like to have ranked, consider using broad categories to group the items. Free eBook: The Qualtrics Handbook of Question Design. However, the overall task will be much easier for your respondents. Instant Download.

26

26

Qualtrics

NOVEMBER 30, 2020

Download our Designing a World-Class Digital Customer Experience Program eBook. The online store should be organized by categories, just like a physical store is. It lists all the categories as a carousel and the search bar is big and clearly visible at the top. Free eBook: The Ultimate Digital Experience Playbook.

Customer Experience 42

Customer Experience Net Promoter Score E-commerce Retail 42

SugarCRM

MAY 6, 2021

As the most heterogeneous and educated consumer category, millennial needs are specific and informed, with their spending habits varying from previous generations. Our Essential Strategies for Customer Service Success eBook has all the answers you’re looking for. Want to learn more strategies on handling your customers’ needs?

Social Media 47

Social Media B2C CX CRM 47

ProProfs

JANUARY 25, 2022

You can offer a giveaway, such as a free ebook, as a prize for winning at the quiz. Try to turn blog categories into topics for creating more general quizzes. Countdown Quizzes add the element of excitement for extra engagement. They are based on an already popular format of quiz shows like “Who Wants to Be a Millionaire?” .

Social Media 52

Social Media E-commerce Start-ups Entertainment 52

SugarCRM

APRIL 7, 2021

Now you have to make sure that all of your assets (images used in email campaigns, PDFs such as eBooks, infographics, or whitepapers) are moved to your new marketing automation tool. At Sugar, split our assets into three categories to make things easier: Sugar Market’s Asset Library for storing PDF and image files.

CRM 43

CRM Start-ups Sales 43