Contact center agent satisfaction remains high after a rough year
Inside Customer Service
MARCH 11, 2021
This post examines a few of the positive trends along with some areas for concern that must be addressed. The survey consisted of questions grouped into 15 categories, ranging from overall satisfaction to leadership, training, and culture. This was another strong category in 2020, showing a 4.6 Posting a 7.4
Let's personalize your content