Steven Van Belleghem

MARCH 19, 2023

Since 1980, it has enabled individuals, organizations and businesses to use their money in sustainable ways that benefit people, the environment or culture. It was one of the first consumer brands to directly incorporate the social cause marketing strategy into its business model. Let me know over the socials!

Non-Profits 104

Non-Profits Agriculture CX Manufacturing 104

Customer Service Life

NOVEMBER 10, 2022

Before reporting to engineering we get a sense of how many customers are impacted by the issue. Upon realizing the wide impact, the question that inevitably arises is: How did it take the customer support team so long to discover this issue? Customers blast the company on social media because of some failure of the product or service.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

Steven Van Belleghem

JANUARY 10, 2023

The latest edition of Instagram’s Trend Report is “a data-driven guide to cultural and social trends as defined by Gen Z”. Hootsuite: the Future of Social Customer Service. A shift to digital during the pandemic left customers more willing than ever to engage with brands over social and messaging channels.

CX 134

CX Entertainment AI Engineering 134

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. On which issues can you make the most tangible impact? How do you shift to a purpose-driven culture? It’s hard work changing culture. Business customers care about what your brand stands for.

B2B 122

B2B Innovation CX Education 122

Execs In The Know

NOVEMBER 22, 2022

Where you base your hub can have a direct impact on costs and scalability. Cultural nuances in different countries impact your operations and staffing strategies. Taking into account cultural nuances allows companies to properly staff during peaks and valleys in their service delivery teams regardless of language. .

Contact Center 98

Contact Center CX Technology Technology 98

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Platforms like Comm100 enable agents to access all communication channels — from emails, live chats, social media to phone calls — in one place.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

SurveySensum

APRIL 16, 2024

Interestingly, the following data highlights the immense impact of poor collaboration and communication: 86% of employees cite poor collaboration as a main cause of workplace failures. Culture of Continuous Feedback In the rush of software development, feedback is often taken casually and is irregular.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Steven Van Belleghem

OCTOBER 18, 2023

Too many top managers and entrepreneurs underestimate the impact of small decisions and choices in the process of getting people excited about a new strategy or project. If you want to get people excited about a customer centric culture, focus your message on that. What social influence does your company have?

Start-ups 57

Start-ups CX Innovation Customer Experience 57

SurveySensum

APRIL 1, 2024

Brand Reputation and Growth The impact of trust on brand reputation cannot be overstated. As we’ve explored the profound impact that trust can have on a brand’s reputation and its organic growth potential, let’s move on to the actionable strategies that can establish this trust.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Steven Van Belleghem

SEPTEMBER 5, 2023

In the hopes of inspiring companies all over the world to make that transition into a bright and shiny diamond, I am planning to post some inspiring cases of companies that have amazing Customer Cultures in the coming weeks. This piece is about Patagonia’s fantastic customer culture. That was pretty much it.

Non-Profits 57

Non-Profits Sales 57

Futurelab

MARCH 20, 2022

This includes behaviors that you believe are in line with the intent of the value, behaviors that would make you proud to work for this company, and behaviors that are deliberately aligned with the culture you are designing. It’s important to know that a customer-centric culture is deliberately designed to be that way.

CX 130

CX Start-ups Customer Experience Customer Expectations 130

Customer Think

NOVEMBER 19, 2021

Are you concerned about the impact of remote working on your team’s culture? Last year, Microsoft CEO Satya Nadella expressed his concern, saying “Maybe we are burning some of the social capital we built up”. Many prominent leaders are also concerned.

Technology 60

Technology Technology 60

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Businesses care about customer perception because it directly impacts their bottom line. It’s one of the reasons why responding to bad reviews — and resolving them — can have such a positive impact.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Experience Investigators

OCTOBER 17, 2023

Organizations are realizing that a customer-centric culture is key to driving growth and profitability. The Importance of Leadership Buy-In for Customer Experience Having leadership buy-in is essential for creating a customer-centric culture within an organization. How does this data impact our business goals and operations?

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Intercom, Inc.

JUNE 28, 2021

We’ve held on to this mantra over the course of a year filled with challenges – from our individual struggle to stay connected with loved ones and work remotely during a pandemic, to the larger societal challenge of navigating the violence and social change taking place across the world. For Pride this year, we made “remote” work for us.

Education 223

Education 223

SixteenVentures

MARCH 21, 2023

First, this is top-of-mind since we’re entering week 3 of our CSM training at Impact Academy. Of course you see that repeated in business, too, especially around Entrepreneurship, Sales, and anything to do with hustle culture. Social proof can be incredibly motivating. Social proof can be incredibly motivating.

Management Consulting 102

Management Consulting Sales 102

Bill Quiseng

DECEMBER 6, 2023

Do not take for granted the immense impact a concerned, vital group of employees can do to enhance the image and success of your business. Your loyal people will repeatedly return to work, be more productive, and rave to others on social media. FIRST BEST First, be the best for your employees. Consistency builds trust. So, CARE BIG!

Social Media 158

Social Media Customer Loyalty Customer Expectations Customer Service 158

SurveySensum

AUGUST 25, 2023

This dynamic relationship, often influenced by a CSAT platform , can significantly shape the outcome So today, let’s look at the human side of strategy: How does employee engagement impact customer satisfaction , and how can you benefit from this interaction?

Business Growth 52

Business Growth Customer Satisfaction Social Media Retail 52

Intercom, Inc.

MAY 7, 2020

O ff the clock – how are folks socializing and what tools are helping them? Kyum Kim , Co-founder and Head of US Operations for Blind, on what impact we’ll see in the jobs market. How we shop and trade is culturally and socially relevant – especially in a time of change. They just might not know how.

Sales 210

Sales Retail Government CRM 210

ECXO

AUGUST 9, 2023

This means ensuring that your PS and consulting should be strictly aligned with your experience management approach – as part of your company culture. It often requires new ways of thinkng: business realignment, operational change or a shift in culture of adaptation. Embedding a client focus starts with your culture.

Touchpoint 98

Touchpoint CX Innovation Start-ups 98

Comm100

APRIL 2, 2024

This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys. This analytical approach allows businesses to make informed decisions about where changes will have the most impact on customer satisfaction.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Intercom, Inc.

MARCH 8, 2019

Today we celebrate International Women’s Day, when the world acknowledges the social, economic, cultural and political achievements of women. We’re proud of our efforts to overcome the negative impacts of unconscious bias. Today, IWD belongs to everyone, everywhere – including everyone at Intercom!

Sales 128

Sales 128

SurveySensum

DECEMBER 29, 2023

These responsive closed-feedback loops enable healthcare providers to swiftly identify and address emerging issues as they surface, nurturing a culture of proactive intervention. These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. This increased productivity can directly impact the organization’s bottom line and competitiveness.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Shep Hyken

NOVEMBER 9, 2021

Shep Hyken interviews Simon Mainwaring, Founder & CEO of We First , a strategic consultancy accelerating growth and impact for purpose-driven brands.?He We are facing social, economic, and environmental issues. ” “The culture you build inside your company can either work for you or against you.”

Customer Experience 61

Customer Experience Customer Service 61

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? The cultural imperative, therefore, becomes the need to prevent the imprinting of biases onto AI systems to avoid the isms of prejudice. By: JD Fairweather. Amazon banned shoppers who returned items too frequently.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Fonolo

MARCH 23, 2020

Bad service at a restaurant, being disconnected from a service call or a poorly directed commercial ad — all of these scenarios can lead to your business feeling the wrath of social media users at one point or another. Social media has allowed everyone to have a voice and they’re using it. Social Media Drives Call-Out Culture.

Social Media 67

Social Media Technology Technology AI 67

Taylor Reach Group

AUGUST 20, 2020

Now we need to think about the social impact that working from home will have and shift our focus to developing new ways to both connect with and engage our employees. We know the costs associated with reduced productivity and the impact it can have on the service level standards we set and our ability to serve well.

Technology 120

Technology Technology Contact Center Customer Service 120

Shep Hyken

NOVEMBER 16, 2021

Courageous Culture. Courageous Cultures: How to Build Teams of Micro-Innovators,? Courageous Cultures: How to Build Teams of Micro-Innovators,?Problem They discuss how leaders can build a culture of sharing ideas, solving problems, and rewarding contributions. Bringing Great Customer Experience Ideas Forward.

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

ProProfs

DECEMBER 5, 2022

Employees in such roles must manage written communication with customers and prospects via email, chat, and social media. Social Skills Assessment . So, you must also assess social skills as part of your communication assessment. Some of the top social skills for communication are: Empathy. View Social Skills Assessment.

Innovation 52

Innovation Start-ups Sales Customer Relationship 52

Lumoa

DECEMBER 19, 2023

Dev teams can make targeted interface changes and prioritize enhancements directly impacting customer experience. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. Unveil and predict market trends AI goes beyond customer data analysis.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Steven Van Belleghem

DECEMBER 6, 2021

In the former social media era (Web 2.0) They are using powerful technologies such as crypto currencies, where they can create their own powerful economies, social tokens to facilitate value among a community or online creators, or creating and trading NFTs, a digital asset such as an image, song, movie or used as a key to access new perks.

CX 123

CX Customer Experience Non-Profits Social Media 123

Buyer Persona

DECEMBER 12, 2020

Cropping up ubiquitously on social media platforms such as LinkedIn, Twitter, and Facebook are articles about everything virtual and remote. Remote work, virtual selling, digital meetings, video meetings, and many more have worked their way into social media conversations. Some, maybe forever.

Social Media 88

Social Media 88

SurveySensum

JANUARY 11, 2024

Today, businesses are opting for different work cultures and styles. Measuring the Impact How do you know if your efforts are paying off? Analyzing trends over time in these areas can reveal your strategies’ long-term impacts, helping you make more informed decisions. So, it requires you to manage your team well.

Construction 52

Construction Social Media Start-ups Innovation 52

Zendesk

JULY 26, 2022

If you’ve ever been to a sophisticated social event, you’ve likely encountered that strange interaction where one party attendee asks about another party attendee’s job. “Oh,” The impact is easiest to see in larger, more established companies, but the influence of business development is evident everywhere. Everyone nods politely.

Social Media 96

Social Media Sales CRM Start-ups 96

ECXO

FEBRUARY 26, 2024

Social Proof Humans are social creatures and tend to follow the actions of others, especially when they’re uncertain. This is the principle of social proof. This is why businesses often benefit from repeated advertising and maintaining consistent branding, in billboards, magazines, social media, etc.

E-commerce 115

E-commerce Sales Social Media CX 115