TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else.

Gaming 121

Gaming Customer Service Legal Customer Experience 121

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. Now you know that as a marketer, winning over customers is not enough; keeping them satisfied is the real game-changer. By putting yourself in their shoes.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. Now you know that as a marketer, winning over customers is not enough; keeping them satisfied is the real game-changer. By putting yourself in their shoes.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Zonka Feedback

JUNE 1, 2023

Combine Net Promoter Score (NPS) with the powerful CRM capabilities of Pipedrive to nurture stronger customer relationships, make data-driven decisions, and boost customer loyalty. Customer satisfaction is the cornerstone of any successful business, and understanding your customer's needs and preferences is key to driving growth.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Sales 52

SurveySensum

JUNE 19, 2023

So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers. So, how can you deliver great customer experiences if you don’t even know their needs and expectations? But it doesn’t stop there!

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Fonolo

JUNE 10, 2021

And if managers aren’t paying attention, this dynamic can severely impact work performance, customer satisfaction, and other aspects of their operation. While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games!

Gaming 91

Gaming Contact Center Sales Sports 91

Hodusoft

JANUARY 4, 2023

The CSAT: Measuring Customer Satisfaction in a Contact Center. Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. What is customer satisfaction (CSAT)? Source:- Wikipedia.

Contact Center 52

Contact Center Customer Satisfaction Net Promoter Score NPS 52

Customer Service Life

SEPTEMBER 7, 2018

Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. They have a fun angle on customer satisfaction where customers are invited to rate their experience with the specific agent that helped them. Customers can then recommend that agents be rewarded. CSAT can be gamed.

Customer Satisfaction 97

Customer Satisfaction Contact Center Scorecard Customer Feedback 97

ClientSuccess

APRIL 19, 2022

CSMs can focus on quick, game-time updates that address immediate customer needs with real-time data. The Customer Satisfaction Score is a metric that addresses both strategic data uses. . In Part 1 , we discussed the Customer Effort Score. What is a Customer Satisfaction Score .

Customer Satisfaction 52

Customer Satisfaction NPS Gaming Customer Relationship 52

C3Centricity

OCTOBER 1, 2019

And customer satisfaction is becoming insufficient to drive growth alone. For them customer satisfaction is not enough; they want their guests to be enchanted, enthralled, excited, so that a return visit is a “no brainer”; no other hotel choice would make sense! Companies need to deliver more, a lot more!

Customer Satisfaction 72

Customer Satisfaction CRM Transportation Innovation 72

Doing CX Right

OCTOBER 20, 2020

If you have a centralized survey team, who calls customers share recordings and notes with your sales teams so they can contact customers, rectify issues, and thank them, too. . THE GAME CHANGER . Top performing companies combine Voice of Employee ( VoE ) and Voice of Customer ( VoC ) as part of their decision-making process.

Gaming 69

Gaming VOE VOC Close the Loop 69

Ameyo Callversations

JUNE 15, 2021

Brands are thriving on creating a market value that helps the consumer recall and to win at this game, their best bet has become the adoption of chat channels. So, if live chat channels are already being used by each brand, how do we deliver a differentiated customer experience? Never Lose Track of Chat History.

Customer Satisfaction 52

Customer Satisfaction Invoicing E-commerce Omnichannel 52

CSAT.AI

SEPTEMBER 20, 2018

A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win. The result is that customers in queue can be told their anticipated wait time.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

Win the Customer

AUGUST 8, 2023

By automating feedback collection, employing real-time sentiment analysis, personalizing customer experiences, utilizing predictive analytics, and fostering a culture of continuous improvement, businesses can enhance customer satisfaction, loyalty, and ultimately, their bottom line.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can power up your customer service with a quality assurance strategy for a successful business campaign. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby).

Gaming 52

Gaming Customer Service Sentiment Analysis Artificial Intelligence 52

Hodusoft

MARCH 6, 2024

Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty. Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

CommBox

DECEMBER 6, 2023

From answering queries in real-time to providing instant support, live chatbots have become a pivotal component in delivering seamless customer experiences. We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

Customer Satisfaction 92

Customer Satisfaction B2C B2B Pharmaceutical 92

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

Customer Satisfaction 92

Customer Satisfaction B2C B2B Pharmaceutical 92

TeamSupport

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

TeamSupport

DECEMBER 20, 2023

Bottom line: Your customers get resolutions faster, regardless of the path they took to get there. Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Zonka Feedback

NOVEMBER 19, 2021

So the route of Profit Maximization goes from the one and only way of Customer Satisfaction. If your customers are happy with the experience you provide with your products and services, they will spend money on them. If you are not able to satisfy the customers, you lose the entire game.

Gaming 98

Gaming Customer Satisfaction 98

Totango

NOVEMBER 15, 2023

Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.” Read full review “Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business. One of the key benefits of Totango is its ability to improve efficiency.

Outlook 114

Outlook Customer Satisfaction Customer Feedback Gaming 114

CX Journey

FEBRUARY 12, 2015

For years, CX practitioners on all sides (researchers, consultants, and clients) have striven to understand and improve the customer experience - but what is that, really? we need to know how to win The CX Dating Game. We know that knowledge is power, and surely THIS knowledge would be powerful to have. These are your competitive set.

Gaming 68

Gaming CX CX Transformation NPS 68

TeamSupport

JANUARY 18, 2024

TeamSupport is a tool that helps businesses manage, track, and resolve customer support tickets efficiently. It's designed to streamline workflows, improve communication, and enhance customer satisfaction. In essence, it's your ticket to providing top-notch customer service while making agents' lives easier.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Qualtrics

JUNE 11, 2019

Competition is fierce and if your company isn’t providing a valuable product while keeping customers satisfied, then you might be in trouble. It’s difficult to guess what’s going on in the mind of the consumer, and unless you have a crystal ball, user feedback is the best way to take the guessing game out of it. Empowers the customer.

Customer Satisfaction 35

Customer Satisfaction Social Media Customer Retention NPS 35

Hodusoft

DECEMBER 21, 2023

FCR- Definition and Metrics The FCR is the gold standard that measures how well a service center addresses and resolves queries or issues raised by its customers as soon as they contact it. The Impact of FCR on Customer Satisfaction Customer satisfaction is the ultimate goal of any business, and FCR plays a pivotal role in shaping it.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Logicalware

FEBRUARY 29, 2024

Replacing its outdated, on-premise telephony system to a cloud-based solution has been a game-changer. Not only have agents been able to better manage the high volumes of calls, but also improve decision making and increase customer satisfaction.

Social Media 59

Social Media Customer Satisfaction Technology Technology 59

SurveySensum

FEBRUARY 13, 2024

That’s a game-changer right there! So, in the world of startups, it’s not just about winning big; it’s about keeping the game going by ensuring a fantastic user experience. Adapting your services to individual needs not only boosts customer satisfaction but also fosters a sense of belonging and loyalty.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Fonolo

SEPTEMBER 20, 2022

A great activity you can use to help train agents on communication, active listening, and patience is the “Copy Me” game. Role play games are always popular for soft skill development as well. . On a team level, consider tracking relevant KPIs like Customer Satisfaction scores. Have agents pair off.

Scorecard 141

Scorecard Contact Center Gaming Start-ups 141

Lightico

OCTOBER 4, 2021

Digital Completion technology is available today that can give insurers the capabilities needed to digitize and streamline insurance claims and sales processes, and add ease of remote and digital transactions by letting customers complete sign forms, verify their ID, and make secure payments straight from their smartphones.

Gaming 52

Gaming E-commerce Finance Start-ups 52

Fonolo

FEBRUARY 9, 2023

Traditional metrics are ‘lagging indicators’ Harvard Business Review   put it succinctly: “Instead of worrying about typical customer satisfaction measures, such as share of wallet and net promoter scores, organizations should look at the number of new value-adding service ideas put into practice.

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

SurveySensum

JANUARY 9, 2024

More than 90% of customers are likely to make repeat purchases from companies that provide excellent customer service. Furthermore, 86% of customers are willing to pay more to receive a better customer experience. Now, to understand and improve customer satisfaction, what metric do businesses measure?

VOC 52

VOC Scorecard Construction Customer Satisfaction 52