The ultimate guide to understanding brand sentiment
Callminer
JANUARY 18, 2024
When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more in this blog.
This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.
Callminer
JANUARY 18, 2024
When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more in this blog.
Beyond Philosophy
APRIL 19, 2024
Businesses leverage storytelling to establish their brand identity, often highlighting humble beginnings or overcoming adversity. Stories simplify complex concepts, facilitate self-awareness, and enhance brand perception. We’d love to hear it and might feature it on the podcast and in the newsletter.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Beyond Philosophy
JUNE 15, 2023
Your brand is in a relationship with your customers. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.
Beyond Philosophy
APRIL 25, 2024
That’s a part of the storytelling that creates emotional connections with a brand. That understanding will help you feel more emotionally connected to the brand. Brands that want to communicate this to their customers need an explanation that helps them understand how that is possible. A brand that uses this tactic is Ikea.
Inside Customer Service
DECEMBER 2, 2021
There's something amazing about being served by an employee who loves the brand they represent. You might not work for an iconic brand like Dr. Martens , but you can still turn your employees into brand evangelists. Who is an employee brand evangelist? An employee brand evangelist is a bit different. Scratch that.
Lumoa
JANUARY 8, 2024
Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?
Beyond Philosophy
APRIL 11, 2024
To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.
Inside Customer Service
NOVEMBER 11, 2021
In this one featuring Los Angeles Dodgers pitcher, Max Scherzer, Scherzer uses baseball analogies to coach an applicant looking for a sales management position. What's struck me about these commercials is the strength of Indeed's brand promise: "We help people get jobs." What makes a great brand promise?
Intercom, Inc.
JUNE 22, 2022
The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. And, there’s no technical expertise required to install these features. Custom Actions.
Beyond Philosophy
APRIL 18, 2024
They have a feature called Spotify Wrapped, which reveals your listening behavior for the past year. I like both features a lot and neither feels creepy. The brand and your relationship with it might make a difference, too. One might view personalization from a trusted brand as a benefit, whether from technology or not.
SurveySensum
APRIL 1, 2024
Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.
NGDATA
MARCH 21, 2024
Instagram has launched "Ads with Promo Codes" globally for brands. The feature drives sales and tracks them directly. Source The post Instagram Launches Ads With Promo Codes To Entice Purchase Activity appeared first on NGDATA.
Beyond Philosophy
OCTOBER 26, 2023
She’s always believed in a strong brand, but how can she plan what people take away from her brand? ” feature, where listeners write or call us regarding a business problem they want our advice to solve. She thinks of brands appropriately, and not everyone does. Your brand is a tactic.
Beyond Philosophy
OCTOBER 21, 2023
A strong believer in brand, Beard is starting a new company and asked us for help getting people to take away what she wants them to about her company’s brand. Beard’s question brings up some interesting concepts regarding brands, their origins, their evolution, and their existence for organizations today.
Lumoa
DECEMBER 19, 2023
This type focuses on breaking down text into specific aspects or features and assessing sentiment towards each one. Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers. Developers and UX professionals can also tap into its potential to enhance products and services.
Totango
APRIL 5, 2022
First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Branding your survey. What Is NPS Software?
SurveySensum
MARCH 19, 2024
Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. What other brands do you consider when purchasing [product/service]? What improvements would you like to see from our brand in the future? Brand Awareness Survey Questions Have you heard of our brand before taking this survey?
Intercom, Inc.
AUGUST 21, 2019
Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. Benefits of getting featured on influencer review sites. Of course, getting featured on a consumer review site is the easier of the options.
TeamSupport
APRIL 17, 2024
It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction.
Doing CX Right
MARCH 3, 2024
Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now. The post Cultivating Community and Conversations in Customer Service appeared first on Doing CX Right.
Intercom, Inc.
APRIL 6, 2018
That means building multiple new products, each with their own signature brand voice. Reframing features in terms of the value they provide is the first step of building a unique voice. It also gives features more depth by placing each of them in context, thereby setting up the building blocks for your story.
Experience Investigators
FEBRUARY 7, 2023
Customers leave a brand or stop purchasing for lots of reasons. Yet they still might be an advocate for your brand, leading to positive word-of-mouth marketing, referrals, and encouragement to future prospects considering becoming a customer. Some brands have done this, but many miss the mark!
Intercom, Inc.
AUGUST 12, 2020
Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Advanced ticketing workflows to drive efficiency.
Totango
FEBRUARY 11, 2022
B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase.
Intercom, Inc.
DECEMBER 6, 2022
We also work on improving channel capabilities so customers and their users have all the necessary features and tools to resolve queries at their fingertips. We apply the ‘make it feel personal’ principle to every step of the design process”. A simple example? Add elements of delight. Setting the right expectations.
Intercom, Inc.
JUNE 22, 2020
Mobile Carousels: Mobile Carousels allow you to onboard users, highlight new features, share marketing promotions or product announcements, and proactively support customers with useful tips all within your native app. Promote stand-out features. Yelp does this with their “Yelp Collections” feature within their mobile app.
SurveySensum
JANUARY 18, 2024
Consider a scenario where a beauty brand identifies a customer who frequently purchases skincare products. Imagine a customer purchasing a camera; they might receive a thank-you SMS saying, “Thank you for choosing [Brand]! This makes customers feel seen and appreciated throughout their journey with the brand 2.
Execs In The Know
APRIL 14, 2024
Lovevery , the acclaimed subscription-based early learning brand, is featured in an interview with Emily Sarver, the Vice President of Customer Experience. The post Discover How Subscription-Based Brand Lovevery Transforms Customer Experience into Lifelong Learning appeared first on Execs In The Know.
SurveySensum
MARCH 15, 2024
You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Best Features: Best-in-class features are provided by SurveySensum to enable effective market research. This tool is ideal for both beginners and seasoned professionals.
SurveySensum
MARCH 20, 2024
If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand.
SurveySensum
MARCH 7, 2024
This article aims to delve into the nexus between CSR and customer loyalty , exploring the ways in which socially responsible practices , such as considering CSR impact on customer loyalty, can enhance brand image, drive customer loyalty, and contribute to long-term business success. CSR provides a valuable avenue for differentiation.
ECXO
APRIL 24, 2024
Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. Market Presence and Brand Reputation Established Market Presence: Having been in the market for decades, these companies have established a strong reputation and reliability.
Beyond Philosophy
APRIL 12, 2024
It has cool features, like Spotify Wrapped and DJ playing mode, that enhance the music and user experience but aren’t creepy. We explain why brands should always consider who you’re talking to, how you’re doing it, and why. The trick is to balance personalization and privacy without making it weird.
Zendesk
JULY 12, 2023
That said, hospitality brands continue to face challenges that impact their ability to consistently deliver a high level of service to their guests, including: Labor shortages: Like most industries, hospitality companies struggle to maintain staffing levels to pre-pandemic levels, including customer service and guest service staff.
Beyond Philosophy
JUNE 10, 2023
Your customers are having a relationship with your brand right under your nose. Our connection with brands is much like any other relationship in our lives, with some being healthy while others are not. Unfortunately, it’s not uncommon for people to form codependent or dysfunctional relationships with brands.
Zendesk
NOVEMBER 9, 2023
This feature can be incredibly helpful for businesses of all sizes, allowing them to scale effortlessly while ensuring customer satisfaction. For businesses trying to differentiate themselves from their competitors, extending brand personality to bots can be extremely advantageous.
TeamSupport
APRIL 3, 2024
It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.
Totango
AUGUST 18, 2021
A freemium onboarding email sequence is a series of emails sent automatically to new freemium users to provide an orientation to your SaaS product and your brand. It introduces new users to key product features. Information on Features the Customer Has Started Using. Spotlight on Premium Features. Welcome Email.
Zendesk
MAY 27, 2022
Bigblue (Support) is a fulfillment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. It follows the latest trends in web design and features a brand new layout with a wide variety of features.
TeamSupport
DECEMBER 8, 2023
Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. AI-powered features such as suggested solutions and automatic chat summarization can speed up time to resolution and improve overall customer satisfaction.
Sprinklr
SEPTEMBER 9, 2021
Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Protect your brand’s reputation. Protect your overall brand health and safety. Improve your customers’ experiences.
Totango
DECEMBER 29, 2021
Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. This means that successful brands need to align their product experience with what data indicates about customer needs. Use your data to plan new features. This can suggest the issues new features need to address.
ECXO
MARCH 20, 2024
With a proven track record of transforming businesses, including brands like DoorDash, Hilton, and JP Morgan Chase, Dr. Natalie specializes in driving better experiences that translate into tangible business results.
SurveySensum
FEBRUARY 28, 2024
We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!
Expert insights. Personalized for you.
We have resent the email to
Are you sure you want to cancel your subscriptions?
Let's personalize your content