Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

Intercom

MARCH 7, 2024

In the latest episode of The Ticket podcast, our Director of Human Support, Bobby Stapleton and Declan Ivory , our VP of Customer Support, unpack this evolution. You can also use AI to proactively onboard customers and set them up for success from day one of using your product or service.

AI 59

AI Customer Service Engineering Voice of the Customer 59

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. It was supposed to be delivered yesterday.”

AI 88

AI Customer Service Machine Learning Technology 88

SurveySensum

DECEMBER 20, 2023

Did you know that 52% of customers are ready to pay more if they receive exceptional customer service? Customer service is the backbone of any successful business. It’s what keeps customers happy and loyal. But here’s the challenge: How do you consistently provide excellent customer service?

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. If you aren’t familiar with internal customer service, here are a few things you should know. What is internal customer service? Why is internal customer service important? Internal customer service trends and statistics.

Customer Service 98

Customer Service B2C Start-ups Legal 98

TeamSupport

MAY 15, 2024

It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable. Unified Ticket Stream: TeamSupport eliminates the chaos of managing multiple support channels.

Social Media 52

Social Media Engineering Customer Loyalty Customer Satisfaction 52

Zendesk

JULY 7, 2023

It’s time to give your ticketing system a facelift. This guide takes a deeper look at Zendesk’s adaptable Agent Workspace, which is the interface customer service agents use to manage customer conversations across all channels.

Customer Service 52

Customer Service AI 52

Intercom

OCTOBER 4, 2023

An obsessive commitment to creating a great customer experience is a good first step, but that will only get you so far without one crucial ingredient: rigorous reporting on key customer service metrics.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

TeamSupport

JULY 25, 2023

So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. You train them on understanding customer needs and how to demonstrate empathy so customers leave the interaction feeling seen and heard. The agent starts by answering a customer’s inquiry via chat.

Customer Satisfaction 98

Customer Satisfaction Start-ups Customer Service Customer Expectations 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

AI 98

AI Customer Service Compliance Contact Center 98

Intercom

MAY 13, 2022

Customer service is the ongoing support provided to a customer throughout the entire customer journey. . You could argue that what constitutes a good customer service experience can vary by customer and industry, but there’s no denying that people’s expectations are higher than ever. .

Customer Service 64

Customer Service Manufacturing Customer Satisfaction Omnichannel 64

Zendesk

OCTOBER 17, 2023

But can OpenAI API or ChatGPT be used for customer service? In this article, we’ll answer that question, explain the capabilities of OpenAI’s large language model (LLM), and provide best practices for using the OpenAI API for customer service. Can businesses use ChatGPT for customer service?

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? Server interruptions.

B2B 93

B2B Customer Service B2C Net Promoter Score 93

TeamSupport

MAY 3, 2023

Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. Ticket deflection is one way to get started. What is ticket deflection?

Customer Satisfaction 98

Customer Satisfaction Customer Acquisition Education Customer Retention 98

TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Intercom, Inc.

MAY 13, 2022

Most of the time, help desks offer basic technical support or customer service , such as resetting user passwords, but functions can vary depending on business needs. . A support helpdesk is used to assist external customers answer inquiries such as help with a product or software setup. . What does a help desk do?

Customer Service 118

Customer Service Customer Experience 118

Customer Service Life

NOVEMBER 10, 2022

A customer contacts us with an apparent product issue. Before reporting to engineering we get a sense of how many customers are impacted by the issue. Is this a one-off or a system-wide problem? After some investigation, we find that the system wasn’t working as it should.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

Help Scout

SEPTEMBER 16, 2021

BPOs can help with a lot of systems that you might rather keep in house (like QA and training); the important thing is to have a clear conversation and plan so that as you bring on your new outsourced team, nothing falls through the cracks. They can also manage schedules, QA tickets, and be the main point of contact for you.

Customer Service 97

Customer Service CX Customer Experience 97

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. I also shared about how the company I worked for at the time went even further and banned the word “unfortunately” from our ticketing system. Think about it.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Help Scout

APRIL 27, 2021

Take customer service software for example: Up until the last few years, there weren’t many options geared toward smaller teams. To help make sure you find the proper fit, we’ve put together this comprehensive guide to understanding and shopping for customer service software. What is customer service software?

Customer Service 104

Customer Service Start-ups Omnichannel Social Media 104

TeamSupport

MARCH 30, 2023

TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Users can now create different page views based on ticket types.

Customer Service 98

Customer Service Customer Experience 98

TeamSupport

JULY 20, 2023

This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience. Full visibility into issues and tickets is just a few clicks away.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

TeamSupport

JUNE 21, 2019

Creating a solid business case for customer service initiatives has been difficult in the past. There’s still a mindset in the workplace that customer service is a “necessary cost” and that’s it. You need customers to have a business, and they require customer service to stick around.

Customer Service 70

Customer Service Customer Relationship Technology Technology 70

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

Customer Service Life

MARCH 13, 2023

Now looking at tagging within your ticketing system, more tags is not necessarily better. My team happens to use Zendesk — and like many systems for supporting customers, we have the ability to add relevant tags to tickets. What are ticket tags, you ask? What are tags? How are tags created and added?

Social Media 96

Social Media Gaming Start-ups Customer Satisfaction 96

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. The impact of great customer service.

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Advanced ticketing workflows to drive efficiency.

Start-ups 249

Start-ups Customer Experience Customer Service 249

TeamSupport

APRIL 17, 2024

Let's examine the critical features that any robust customer support solution should offer and how TeamSupport embodies these to help organizations enhance their customer support operations. Comprehensive Ticketing System A sophisticated ticketing system lies at the heart of effective customer support software.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Comm100

MARCH 30, 2021

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer on the spot. Often, a customer’s question or complaint will require follow-up from the agent. What is ticketing? How does ticketing improve customer service?

Customer Service 52

Customer Service Social Media Omnichannel Healthcare 52

Zendesk

JUNE 17, 2022

A customer might love your product or service, but the real test comes when they reach out to your support team. According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of consumers will walk away from a company after just one bad customer service experience. gated-cta-in-post].

Customer Service 98

Customer Service Start-ups Gaming CRM 98

Customer Service Life

FEBRUARY 28, 2023

I’d love to tell you that my team increased their productivity so much that it eliminated the need to hire more people. Since that time, and especially over the past year, I’ve been on a mission to understand the true measure of productivity in my contact center. We present these results as a team metric to each team member as well.

Contact Center 83

Contact Center Scorecard Customer Satisfaction Gaming 83

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Think about the nature of your customer interactions, and your team's unique needs.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

TeamSupport

MAY 2, 2022

These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations.

Customer Satisfaction 98

Customer Satisfaction Customer Service Customer Experience 98

Aquire

JULY 20, 2021

But if you’re running a business, it’s also a good time to determine what customer service goals your team should focus on in the next 12 months. Improve your customer service. Good customer service boosts retention, reduces customer acquisition costs, and provides a powerful ally to your marketing strategy. .

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98