Intercom, Inc.

JUNE 9, 2021

These are the modules and experiences that provide a fundamental understanding of our business, covering mission, vision, strategy, product, and organizational structure. We provide our new hires with self-serve evergreen resources and walk them through our learning management system, our communication platforms, and other company-wide tools.

Gaming 253

Gaming Engineering Start-ups Sales 253

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

E-commerce 130

E-commerce Innovation Compliance AI 130

Customer Experience Matrix

APRIL 15, 2024

The immediate question is whether it can retain its position as a primary platform for customer data and customer-facing applications, or that role will be taken over by cloud platform vendors like Google Cloud, Amazon Web Services, and Microsoft Azure and cloud database specialists like Snowflake and Databricks.

Artificial Intelligence 45

Artificial Intelligence Machine Learning AI 45

Lumoa

JUNE 14, 2023

Quality of Product/Service Falling Short of Customer Expectations As consumers, we all have expectations from the products and services we acquire. We expect the product or service to meet certain pre-defined standards and deliver the promised value. Microsoft’s Zune debacle is a perfect example of this.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Execs In The Know

APRIL 11, 2024

This perspective is a testament to Arc’teryx’s belief in the interconnectedness of people, products, and the planet.exe For customer experience leaders, Pitsch’s presentation offers inspirational and actionable takeaways.

Customer Experience 52

Customer Experience Innovation Retail CX 52

Zendesk

JUNE 28, 2023

In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. While the technology shows obvious potential for helping businesses provide richer customer experiences, it also spawns concerns about the unknown.

AI 96

AI Sentiment Analysis Technology Technology 96

Win the Customer

DECEMBER 12, 2023

Businesses strive to deliver seamless experiences across these platforms, yet the challenge of maintaining consistency and personalization persists. Understanding Omnichannel Challenges The complexity of modern customer experience lies in the multitude of platforms customers use to interact with brands.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Totango

SEPTEMBER 6, 2022

A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. Why Have a QBR?

Technology 105

Technology Technology Customer Retention Customer Satisfaction 105

Comm100

DECEMBER 12, 2023

The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact. By adopting Comm100’s Omnichannel Communication Platform , every key channel is linked within one unified and secure agent console.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Some of the changes that retailers are expected to make include: Deliver a more varied set of products and forge new partnerships with alternate providers. Public announcements.

Retail 83

Retail VOC Customer Feedback NPS 83

Totango

FEBRUARY 23, 2024

The key to ongoing success is to demonstrate the value of your product or service and reiterate this value at every step of the customer’s journey. I can look at the profile of our best customers, who’s been with us the longest, who’s buying additional products or increasing their seats and usage.

Customer Acquisition 91

Customer Acquisition Sales CRM Innovation 91

Sprinklr

JULY 9, 2021

“My passion grew in two areas, data visualization and user-generated content,” says Garrity, who went on to become the president of Postano, a visual marketing platform. “As As Postano grew, it led to a conversation with Ragy Thomas, the CEO and founder of the customer experience management platform Sprinklr,” he says.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Beyond Philosophy

APRIL 18, 2024

Therefore, these organizations try to serve up their version of personalization by using technology to aggregate data about you and present the results of this analysis as a personalized offering. When you don’t pay for a product or service, you should know that you are the product or service. I argue that Facebook is similar.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Hodusoft

AUGUST 21, 2023

This esteemed event is a perfect platform for HoduSoft to exhibit its cutting-edge communication solutions and showcase its commitment to innovation. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

ClientSuccess

JULY 13, 2022

They are loyal to the product and the vendor organization itself and, in the best-case scenarios, are true advocates and voices for promotion in their industry. When presenting a new feature, upsell, or even the next step in an implementation plan, try to approach your ideas from the customer’s standpoint instead of your internal view.

Customer Retention 78

Customer Retention Customer Loyalty 78

Fonolo

FEBRUARY 16, 2021

Although the last time you picked up a voicemail message was mid-noughties, the technology itself is being rapidly brought into the present. The shift to digital presented a massive problem for call center hiring managers, who were already pretty stressed out due to ever-increasing agent attrition issues. Gig Working Platforms.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Steven Van Belleghem

FEBRUARY 17, 2022

Each RTFKT Nike product is backed by a non-fungible token (NFTs) and can therefore be owned and resold. Samsung entered the metaverse with the Samsung 837X experience : a digital version of its pop-up New York store, built to showcase the products and other offerings it debuted at the CES show in Las Vegas. Selfridges.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Intercom, Inc.

JANUARY 24, 2023

At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: a clear product vision. All products follow the same life cycle: development, growth, maturity, decline. Great companies reinvent products before reaching decline.

Start-ups 118

Start-ups ML Sales 118

Totango

JULY 28, 2021

While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Customer success managers may handle different volumes of customers.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

ProProfs

MAY 3, 2023

As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence. Analyzing quiz results also becomes easy with the platform. You can use this online platform to conduct pre-employment testing and assessments for job candidates.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence. Analyzing quiz results also becomes easy with the platform. You can use this online platform to conduct pre-employment testing and assessments for job candidates.

Education 52

Education Start-ups Social Media Technology 52

Intercom, Inc.

AUGUST 25, 2020

There’s a lot of discussion around conversational computing these days – at Intercom, we talk about our conversational relationship platform , conversational support and conversational marketing. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users.

Legal 290

Legal Start-ups Engineering AI 290

Beyond Philosophy

AUGUST 17, 2023

Pine picked up this idea from a speaker at a conference where Pine was also giving a presentation. So, sure, the workers can be more productive by not having to take orders, but at the same time, it is because now they are taking up the customer’s time. Plus, you lose human interaction.

Hospitality 78

Hospitality Hospitality AI Technology 78

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. For example, Comm100 Live Chat can automatically translate the visitor’s message to the agent, and back from the agent to the visitor.

Government 75

Government Social Media Artificial Intelligence Legal 75

UJET

FEBRUARY 24, 2020

Customer support agents who are knowledgeable about products, processes, or systems can help customers achieve first contact resolution. This is especially important for high priority issues that can have a huge effect on the productivity and daily business of customers. Add Specialized Agents to Your Support Organization.

Customer Experience 101

Customer Experience 101

UJET

MARCH 17, 2020

It also gives agents a set time to present any questions, comments, or concerns. Use the Best Tools and Platform. The most important thing is providing agents with a support platform that they don’t need to manage themselves. Your customer support platform should be providing actionable data and supplying detailed reports.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Steven Van Belleghem

OCTOBER 24, 2022

A lot of B2B companies are still very product or service driven. It sells sustainable packaging and compostable products to businesses but its website gives B2B buyers a B2C-like shopping experience: live chat, product videos, easy-to-use filters and even a button that links to Google Customer Reviews to boost social proof.

B2B 109

B2B E-commerce CX B2C 109

Zendesk

MARCH 16, 2022

Depending on the products, region, and size of a company, a business may require sales experts with different specialties. In 2021, Americans spent nearly $487 billion on technological products and services (a 7.5 Securing orders of relevant products and arranging their delivery. Not all sales are created equal.

Engineering 98

Engineering Sales B2B Education 98

Beyond Philosophy

SEPTEMBER 14, 2023

While this area is in its early days, customer journey orchestration platforms use this technology, which Kihlstrom has worked with for years. Sometimes, larger organizations have a tougher time regarding the quality of their data because they are spread out geographically and have several divisions and products.

AI 88

AI Predictive Analytics Customer Acquisition Technology 88

Zendesk

DECEMBER 15, 2022

Then, the Signpost project collaborated with Zendesk to build upon the Sell platform to automate and track thousands of records stored in the inbox in a secure and orderly manner. Caseworkers received and stored documents and also created automations that generated the forms and letters needed to present to the U.S. government.

Government 98

Government 98

Totango

JULY 5, 2022

Customer health scores can help you assess whether your customers are seeing value in your product, determine churn risk and spot opportunities. Dissatisfaction can creep up in even the best customer relationships, especially if you aren’t regularly communicating the value of your product. Identify At-Risk Customers .

Net Promoter Score 97

Net Promoter Score Start-ups NPS Customer Relationship 97

Fonolo

FEBRUARY 14, 2023

But with so many platforms to manage, things can get chaotic, quickly. An omnichannel contact center platform brings all customer interaction history into one central database, so your agents can seamlessly transition from channel to channel with your customers without dropping the conversation.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SurveySensum

DECEMBER 29, 2022

Because customers now prefer other platforms in the market, especially, WhatsApp. You can use any feedback platform like SurveySensum to create a WhatsApp survey. . And if your chosen survey platform doesn’t offer the analysis, it’s time to switch the platform. – INC42 ”. Text Analysis Tool.

Sentiment Analysis 52

Sentiment Analysis NPS Touchpoint AI 52

CommBox

APRIL 5, 2022

The goals and methods of customer retention differ depending on what type of product the company will have, and in accordance with this, it will have different customer retention strategies than online stores. Depending on the existing product or service, you can use discounts and attract customers to repeat purchases.

Customer Retention 105

Customer Retention Omnichannel Customer Loyalty Retail 105

Zendesk

APRIL 18, 2022

When someone is motivated to find you because they are looking for a particular product or service, the first point of contact—whether it’s a web search, referral, or an Instagram story—is the lead source. Lead scoring can help you determine which platforms bring in the highest quality leads. But numbers aren’t everything.

Social Media 98

Social Media CRM B2B B2C 98