Callminer

AUGUST 21, 2017

Finding ways to streamline contact center processes is the best way to effectively increase efficiency and make better use of resources.

Contact Center 182

Contact Center 182

VOZIQ

FEBRUARY 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – February Edition appeared first on VOZIQ.

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

Qmatic

MAY 19, 2021

In this article, I'll explain an important feature that will make it easier for you to reserve resources such as staff members, meeting rooms, and any equipment needed for the service. For many years, we at Qmatic have identified and removed friction from the appointment process.

93

93

Experience Investigators

JANUARY 10, 2023

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. Related Resources: [Guide] CX Mission Statement Workbook. Related Resources: [Guide] SMIRC Goals checklist. What did that plan look like?

Customer Journey Map 52

Customer Journey Map Customer Experience Close the Loop CX 52

Beyond Philosophy

AUGUST 19, 2021

We’ve said from the beginning that we want our podcast to be a resource for people. The post 6 Resources You Should Have for Customer Experience Moving Forward appeared first on CX Consulting. In ten years, we will talk about Customer Science the way we talk about Customer Experience today. Subscribe today right here.

Customer Experience 103

Customer Experience Construction Technology Technology 103

Customer Think

NOVEMBER 2, 2021

By now, most B2B marketing leaders are well into their planning for 2022, and some of the most important and difficult decisions they will be required to make during the planning process involve the allocation of marketing resources (money, people, t.

B2B 80

B2B 80

ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. There are tons of message boards out there, but this is one that is constantly updated and full of great resources. What other resources does your team use? The Customer Success Association.

Education 70

Education Innovation Customer Service 70

Callminer

DECEMBER 3, 2015

Learn more in CallMiner’s latest resource guide. Interaction analytics unlocks valuable information hidden in interactions between contact centers and customers.

Contact Center 182

Contact Center 182

Customer Bliss

JANUARY 11, 2019

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Here, I’ve compiled these resources for your convenience along with a link to its supporting blog post.

CX 107

CX Customer Experience 107

Lumoa

MARCH 19, 2020

When money is tight and businesses are going through hard times, how can a business properly manage their customer experience management (CXM) resources wisely? We'll share everything you should know about allocating and managing your customer experience program when times are tough. Feed generated with FetchRSS )

CXM 96

CXM Customer Experience Customer Experience Management 96

Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

98

98

VOZIQ

JULY 9, 2021

We hope that these handpicked resources will offer you fresh insights into the best practices, tips, and techniques to make your customer strategy for 2021 more effective. The post Handpicked Resources for Customer Retention Leaders July 2021 Edition appeared first on VOZIQ.

Customer Retention 64

Customer Retention Customer Acquisition AI CX 64

VOZIQ

AUGUST 11, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – August Edition appeared first on VOZIQ.ai. Learn more.

Customer Retention 52

Customer Retention Customer Loyalty CX Customer Feedback 52

VOZIQ

AUGUST 11, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – May Edition appeared first on VOZIQ. Learn more.

Customer Retention 52

Customer Retention Customer Loyalty CX Customer Feedback 52

Callminer

FEBRUARY 23, 2015

The following CallMiner resource guide offers tips & suggestions of how to do it. It's critical for companies to mitigate risk in the contact center.

Contact Center 182

Contact Center 182

Callminer

JULY 1, 2014

Read about the importance of analyzing customer conversations with speech analytics in this Resource Guide from CallMiner. Learn more.

182

182

VOZIQ

MAY 6, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – May Edition appeared first on VOZIQ.ai. Learn how you can boost your customer retention rate and build your brand.

Customer Retention 52

Customer Retention Customer Acquisition Gaming AI 52

VOZIQ

MAY 6, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . The post Handpicked Resources for Customer Retention Leaders – May Edition appeared first on VOZIQ. Learn how you can boost your customer retention rate and build your brand. .

Customer Retention 52

Customer Retention Customer Acquisition Gaming AI 52

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – April Edition appeared first on VOZIQ.ai. Explore it in this Forrester blog.

Customer Retention 52

Customer Retention Entertainment Customer Loyalty CRM 52

Callminer

MARCH 3, 2016

Companies that regularly handling financial transactions have a responsibility to protect consumer data. Here’s how to maintain PCI compliance in the contact center.

Compliance 182

Compliance Contact Center 182

Customer Service Life

MARCH 1, 2018

One word: Resources. One thing that was tricky as the company grew was relinquishing certain responsibilities and using the resources available to me. One thing that was tricky as the company grew was relinquishing certain responsibilities and using the resources available to me. The post Are You Using Your Resources?

Contact Center 60

Contact Center Gaming Customer Service CX 60

VOZIQ

JULY 9, 2021

We hope that these handpicked resources will offer you fresh insights into the best practices, tips, and techniques to make your customer strategy for 2021 more effective. The post Handpicked Resources for Customer Retention Leaders – July 2021 Edition appeared first on VOZIQ AI.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

VOZIQ

JULY 9, 2021

We hope that these handpicked resources will offer you fresh insights into the best practices, tips, and techniques to make your customer strategy for 2021 more effective. The post Handpicked Resources for Customer Retention Leaders – July 2021 Edition appeared first on VOZIQ.ai.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

VOZIQ

MARCH 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – March Edition appeared first on VOZIQ.ai. To effectively earn the trust of wary customers, companies are going to need to do better.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

VOZIQ

MARCH 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. The post Handpicked Resources for Customer Retention Leaders – March Edition appeared first on VOZIQ. To effectively earn the trust of wary customers, companies are going to need to do better.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

Waypoint Group

MAY 24, 2022

Part 2 in the Series: Optimize Your Resources For Maximizing Lifetime Value. Let’s dive into what it’s all about, starting with allocation of resources and then some critical aspects of the process. The post Part 2 in the Series: Optimize Your Resources For Maximizing Lifetime Value first appeared on Waypoint Group.

Sales 52

Sales Start-ups VOC 52

Callminer

NOVEMBER 10, 2014

CallMiner resource guide on how to provide multi-channel customer support in today’s digital era.

182

182

TeamSupport

JUNE 3, 2020

Let’s explore all of the tools and resources available to you to make the best use of your time and get your customer’s issues resolved more quickly. We offer regular, personalized outreach through dedicated Customer Success Managers, a wide range of self-help tools, and a robust library of educational resources.

B2B 64

B2B Education Start-ups Technology 64

TeamSupport

JUNE 1, 2020

In this blog series we’ll walk you through what to expect after the onboarding process as well as all of the resources available to you and your support team. In Part 2 of this series we explore all of the resources available to TeamSupport users. About the Author: Amanda Jones is a Customer Success Manager at TeamSupport.

B2B 64

B2B 64

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . The post Handpicked Resources for Customer Retention Leaders – April Edition appeared first on VOZIQ. Explore it in this Forrester blog. .

Customer Retention 40

Customer Retention Entertainment Customer Loyalty CRM 40

Beyond Philosophy

JANUARY 24, 2018

For several decades, corporations and employee consulting and research companies, have been focused on engagement, essentially the fit, alignment, and productivity of human resources in achieving company objectives. If companies are truly serious about optimizing CX, then more attention and resources must be devoted to EX.

Customer Loyalty 100

Customer Loyalty Actionable Insights Innovation Customer Satisfaction 100

Customer Service Life

NOVEMBER 13, 2018

In these moments, most issues feel like a high priority, but the reality is that most startups are resource limited. What’s our approach when our feature and bug list far outweighs the resources available to tackle them? All businesses–regardless of size–have resource limitations, meaning there will always be a need for prioritization.

Contact Center 60

Contact Center CX Text Analytics Customer Service 60

Callminer

OCTOBER 13, 2015

Companies need to be prioritizing the customer experience in order to compete in today’s increasingly consumer-driven marketplace. Here’s how to do it.

Customer Experience 182

Customer Experience 182

Kate Nasser

JANUARY 23, 2016

Be resourceful to thrive in change. Actionable steps to be resourceful fr The People Skills Coach™. The post Be Resourceful Not Lucky Part II appeared first on KateNasser.com. It is agility in action & keeps you vital & relevant.

47

47

Heart of the Customer

JANUARY 22, 2015

The post Free CX Resource for CXPA Members appeared first on Heart of the Customer. Our CX Experts have a minimum of ten years experience, a proven track record of success and are passionate about helping others. We invite you to pose critical questions and receive quick, well thought-out responses. Is it your Net Promoter Score (NPS)?

Net Promoter Score 68

Net Promoter Score CX NPS Customer Experience 68

ClearAction

APRIL 18, 2015

How Human Resources Can Add Value to Customer Experience Excellence. So Human Resources (HR) departments can make a big difference is helping companies achieve CX goals, as we discussed in Part 1 of this article: Seeing HR’s work within the bigger picture of external customers’ needs. Customers First, or Employees First ?

Customer Experience 96

Customer Experience Social Media Scorecard CX 96