Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices.

Social Media 117

Social Media B2B Customer Loyalty Start-ups 117

C3Centricity

MARCH 12, 2024

By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales. HubSpot is a prime example of content marketing done right.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. Get all other posts. Wikipedia (e.g.

Machine Learning 223

Machine Learning Start-ups Customer Feedback 223

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries. The advantages of live chat 1.

AI 94

AI Customer Service Sales Customer Satisfaction 94

Intercom, Inc.

APRIL 30, 2020

We’ll also offer resources to help your sales team do the same. We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events. In some cases, we may even suggest working joint deals together.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Intercom, Inc.

AUGUST 14, 2018

And it requires massive discipline, because as a founder or early stage employee, time spent writing blog posts, hosting podcasts, or shooting videos is time you’re not doing other work that often seems more urgent or impactful. We’ve heard the argument that only well-resourced companies like Intercom can afford to follow this strategy.

Non-Profits 182

Non-Profits Sports Gaming Start-ups 182

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. For example, Motorola’s Six Sigma program has reportedly saved the company over $17 billion over the years.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Totango

MARCH 15, 2022

Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself. In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls.

Start-ups 97

Start-ups Technology Technology CRM 97

Totango

APRIL 18, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Less Dependency on Outside Resources. Instead, you need a platform that is easy to use and provides a wide variety of resources that can be optimized as your company grows.

Scorecard 95

Scorecard Start-ups Customer Experience 95

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes.

Government 78

Government Social Media Artificial Intelligence Legal 78

Execs In The Know

APRIL 7, 2024

Workforce management (WFM) provides several benefits to agents, including improved focus, additional resources, and valuable assistance. WFM gives us agents the ability to bring needs together to improve the customer experience, get the resources we need to do our job well, and achieve the best work-life balance possible.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

MattsenKumar

MAY 7, 2024

Our blog post discusses outsourcing customer service to meet modern expectations. The Clutch report reveals the benefits of outsourcing to small businesses, noting that 19% of small businesses outsource their resources to support growth and scalability. Today’s competitive business market demands scalability and flexibility.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52

Totango

MAY 17, 2024

When leveraging community programs and industry resources as data inputs for AI, establish clear protocols to protect privacy, ensure accuracy, and maintain consistency. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 89

Innovation AI Start-ups Government 89

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. Use automated emails to send links to these resources when customer data indicates it would be relevant to the client where they are in their journey. Personalized Communication.

Education 97

Education Technology Technology Customer Service 97

ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. This playbook should include tips on how to diagnose problems, define troubleshooting processes, and provide resources that can be used to help solve customer issues. Ready to learn more?

Education 72

Education Customer Relationship Sales Customer Service 72

TeamSupport

JUNE 20, 2023

In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. Chat automation can handle routine inquiries, gather necessary details, and escalate complex issues to human agents, optimizing resources and enhancing customer experiences.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. While some need individual therapy, many others can benefit from group support or helpful resources.

Education 52

Education 52

ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. The ClientSuccess CSM From the Trenches Blog Series. We may be biased, but the CSM From the Trenches blog series is one of our favorite recurring content series. The Customer Success Association.

Education 70

Education Innovation Customer Service 70

Zendesk

SEPTEMBER 6, 2023

That means properly supporting them with the resources, training, and documentation they need to do their jobs well. Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks.

Healthcare 69

Healthcare Customer Expectations Customer Service Customer Experience 69

SurveySensum

JANUARY 26, 2024

Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Win the Customer

SEPTEMBER 7, 2023

By mapping customer segments onto the matrix, companies can make informed decisions about where to allocate resources for the greatest impact. In this blog post, we’ll explore how the McKinsey Matrix can be applied to optimize customer interactions and drive sustainable growth.

Customer Experience 59

Customer Experience Innovation Customer Satisfaction Customer Service 59

Customer Service Life

OCTOBER 13, 2020

This exercise reminded me of the time when we started this blog back in 2012. Starting a blog about customer service became instant accountability for me. History lesson. I was about 12 years into a career in customer service, still trying to figure out what my career would be. I’m not necessarily proud of this.

Customer Service 182

Customer Service Contact Center Gaming Education 182

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Allocate resources. Allocate Resources. The collaboration and technology required for agile CS management require a sufficient allocation of resources. Define how to measure success.

Innovation 98

Innovation Government Customer Journey Map Technology 98

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Resources — Every organization’s approach to customer renewals is different, depending on their size and availability of resources.

Sales 71

Sales Customer Relationship Customer Retention 71

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Enablement In Business?

B2B 83

B2B Net Promoter Score Education Social Media 83

Totango

APRIL 18, 2023

Automated integrations: Use simple text queries to easily facilitate partner integrations Just using a simple text query, you’ll be able to generate code snippets that will facilitate integrations with other systems of record without the need for an engineer or technical resource.

Innovation 100

Innovation AI Engineering Sales 100

Totango

NOVEMBER 14, 2023

As a user, you receive all the necessary tools and resources to enhance your customer community strategy, including welcoming new members, assigning community managers to specific campaigns, re-engaging inactive members, and celebrating community wins with customers.

Customer Relationship 96

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 96

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. Use automated emails to send links to these resources when customer data indicates it would be relevant to the client where they are in their journey. Personalized Communication.

Education 78

Education Technology Technology Customer Service 78

Totango

JUNE 15, 2022

Focus Your Resources on What Matters. During uncertain times, it’s important to focus your resources on what matters most to your bottom line: protecting, growing and maintaining your existing customer base.

Customer Acquisition 103

Customer Acquisition Customer Relationship Customer Retention Start-ups 103

Execs In The Know

MARCH 31, 2023

Provide Communication Channels and Resources Implement regular feedback loops for agents, providing them with opportunities to voice their concerns and suggestions. Encourage Cross-Functional Collaboration Break down silos between departments so agents can access the right resources to resolve customer issues.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

Fonolo

MAY 30, 2023

In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. Simply put, workforce management is the strategic discipline of carefully deploying your resources, so you hit your service level targets while keeping costs in check.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. The Clutch report reveals the benefits of outsourcing to small businesses, noting that 19% of small businesses outsource their resources to support growth and scalability. Today’s competitive business market demands scalability and flexibility.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

VOZIQ

FEBRUARY 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. This blog talks about deploying new self-service modalities, digital touchpoints, data and analytics technology, and migration-to-cloud technologies. Digitization to provide frictionless service.

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. Provide your team with the necessary training and resources to deliver exceptional experiences. Empower Your Team CX is a collective effort that involves everyone in your startup.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Comm100

JANUARY 2, 2024

This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. This is the promise of Generative AI customer service. Far from being a distant dream, this technology is already reshaping how businesses interact with their customers.

AI 73

AI Customer Service Gaming Innovation 73

Customer Think

JUNE 28, 2021

Business users can rely on myriad data integration processes without additional resources and cost. In this blog post, you’ll […]. They rely on AI-enabled technologies to unbolt the true potential of data and leverage the insightful information to make decisions.

AI 60

AI Technology Technology 60

Totango

DECEMBER 26, 2021

Provide Access to Mental Health Tools and Resources. One of the best ways to help your employees fight burnout and other mental health concerns is to provide them with access to information, resources and tools. Get started for free today at Totango.com/sign-up.

Sports 104

Sports Start-ups 104