Shep Hyken

MAY 31, 2022

A lofty goal, but it is their “north star” and keeps everyone in alignment with its vision. bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Top Takeaways: Jeffrey Mezger’s mantra is to be the most customer-obsessed builder in the world. How do you deal with bad news? New York Times ?bestselling

Customer Satisfaction 61

Customer Satisfaction Start-ups Customer Service CX 61

Zendesk

AUGUST 3, 2022

Fintechs of all kinds are looking to their customer experiences as their North Star—focusing on strategies that alleviate friction points along the entire customer journey. The company’s Help Center initiative was so successful that it won the prestigious European Contact Centre Award for Most Effective Self Service Initiative.

CX 98

CX Omnichannel Start-ups Customer Service 98

Fonolo

JULY 9, 2018

Put your hands together and give it up for the 2018 winners of Fonolo’s Customer Experience Excellence Awards! It awards those that shoot for the stars by significantly reducing hold times and thus winning the hearts of clients. A Word About this Year’s Winners: “The awards season is always an exciting time for us.

Customer Experience 52

Customer Experience Contact Center Technology Technology 52

Fonolo

JUNE 7, 2022

That’s because they aim for a 5-star customer service experience every time. See the Winners of Fonolo’s 2022 CX Excellence Awards. Can you think of a better customer experience than the Ritz? This means every staff member has the clearance to spend $2,000 on a guest to encourage them to come back to the Ritz every time.

Customer Service 81

Customer Service Net Promoter Score Contact Center Finance 81

ProProfs

NOVEMBER 25, 2014

Presenting a glimpse of what happened: The day took off with the highly anticipated Award Ceremony which saw our star performers being granted a fabulous trophy as a token of appreciation for their hard work and effort all through the year. Awarded for: Customer Appreciation Award. Awarded for: Star Performer of the Year.

49

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1 to 1

FEBRUARY 22, 2021

CMS recently introduced changes to its Five-Star Quality Rating System that place greater weight on measures related to patient experience while reducing an emphasis on process measures. billion in stars-related payments. First, it rewards plans that do well by awarding them a higher bonus payment. in 2020 to 2 in 2021.

Healthcare 26

Healthcare Sales Customer Experience 26

Fonolo

JUNE 7, 2022

That’s because they aim for a 5-star customer service experience every time. See the Winners of Fonolo’s 2022 CX Excellence Awards. Can you think of a better customer experience than the Ritz? This means every staff member has the clearance to spend $2,000 on a guest to encourage them to come back to the Ritz every time.

Customer Service 67

Customer Service Net Promoter Score Contact Center Finance 67

SugarCRM

NOVEMBER 22, 2022

Meet Our 2022 Customer Breakthrough Award Winners — We’re happy to announce the winners of SugarCRM’s 2022 Customer Breakthrough Awards and recognize our customers who deliver breakthrough CX with Sugar. Thank you for sharing your Sugar stories, and cheers to our star community members’ achievements.

CRM 26

CRM AI CX Sales 26

CSAT.AI

APRIL 28, 2022

Competing for last place in Social Media are: Twitter = this social media giant made the bottom of the ACSI with a score of 61 Facebook (aka Meta) = though runner up worst on the ACSI, Meta has won the gold medal as Yahoo Finance’s Worst Company of the Year 2021 (I wonder what that award looks like.) On the US News report they received a 3.3

Customer Service 96

Customer Service Social Media Non-Profits Compliance 96

SurveySensum

JANUARY 9, 2024

But, the customer gives the agent a 1-star rating. The customer was frustrated but still gave a 4-star rating because the agent begged her to. Consider creating an “Innovation Award” or “Customer Excellence Recognition” program to highlight outstanding contributions. But what can the agent do here?

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

SugarCRM

DECEMBER 8, 2022

How to Prepare For Next Year’s Customer Breakthrough Awards — It’s never too early to start! Click the link above to learn more about the qualifying criteria for the 2023 Customer Breakthrough Awards. . Thank you for sharing your Sugar stories, and cheers to our star community members’ achievements.

Start-ups 26

Start-ups Customer Experience CRM 26

SugarCRM

JANUARY 12, 2023

2022 Virtual Customer Breakthrough Award Ceremony Wrap-Up (EMEA & NA) — We had an amazing time celebrating our customers during our 2022 Virtual Customer Breakthrough Awards Ceremony, and our winners had some kind things to say – we just had to share it with the world! Everyone is welcome in the Club !

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26

SugarCRM

SEPTEMBER 5, 2022

Introducing the Breakthrough Technology Partnership Award. This award celebrates a partner and SugarCRM customer who have joined forces to drive innovation and positive business outcomes together. Thank you for sharing your Sugar stories, and cheers to our star community members’ achievements. Sugar Mobile 48.0

CRM 26

CRM Innovation Education Technology 26

SugarCRM

OCTOBER 25, 2022

Have You Met the 2021 Customer Breakthrough Award Winners? With the 2022 Customer Breakthrough Awards just around the corner, let’s not forget about last year’s amazing winners! Thank you for sharing your Sugar stories, and cheers to our star community members’ achievements. Everyone is welcome in the Club !

CRM 26

CRM Education Innovation Sales 26

Shep Hyken

DECEMBER 13, 2021

Bath & Body Works takes this year’s award, closely followed by Ace Hardware and then Nordstrom. No surprise with any of these “rock star” brands. The study, which examined 3.7 million shopper reviews across the U.S. and the U.K., ranks the top U.S. brands of 2021 based on shopper sentiment. The article shares the top 30 retailers.

Social Media 74

Social Media Customer Service VOC Retail 74

Aquire

OCTOBER 14, 2021

Don’t ask, “Are you satisfied with our award-winning customer support?” If you want to use a star rating, change it to “How many stars would you give us?” For example, ask, “Why do you like our product” instead of “Do you like our product”. With this approach, you maximize the amount of actionable feedback.

Customer Satisfaction 98

Customer Satisfaction Customer Survey B2C B2B 98

SugarCRM

JULY 6, 2022

Discover the story of the US largest shoe drive fundraising company, winner of the Breakthrough Award for best creative, successful, and integrated campaign using Sugar Market. Thank you for sharing your Sugar stories, and cheers to our star community members’ achievements. Everyone is welcome in the Club !

CRM 26

CRM AI CX Sales 26

PeopleMetrics

AUGUST 11, 2014

In 2011, we launched our first annual Brand Ambassador Awards to recognize these outstanding individuals. “I would not be successful without the fantastic group of individuals on my team; they make me feel and look like a rock star.” “I would put them up against any team in the country,” she says.

Customer Experience 112

Customer Experience Customer-Centric Organization Customer Feedback 112

Fonolo

APRIL 10, 2019

Interesting thing about galaxies merging is that none of the actual stars collide ; there’s just too much space in between them. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. Both are massive sectors. Both pull along thousands of resellers, integrators and assorted consultants in their orbit.

Contact Center 98

Contact Center CRM Gaming Customer Service 98

Execs In The Know

MAY 26, 2021

During this special WFH-themed virtual briefing, those in attendance will have the opportunity to tap into the knowledge and expertise of an all-star lineup of solutionists and forward-thinking innovators. Expectations have changed, as have industry solutions. Remote recruiting, hiring, training, and coaching best practices.

Innovation 52

Innovation CX Engineering Business Growth 52

1 to 1

MARCH 2, 2014

Last night the stars came out for Hollywood''s biggest night. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Loyalty 53

Customer Loyalty Customer Service Customer Experience 53

Qualtrics

OCTOBER 22, 2019

Star rating : 4-star. It’s also home to Spencer’s – one of just 6 restaurants in Utah to be recognized by Wine Spectator’s Best of Award of Excellence. Star rating : 4-star. Star rating : 4-star. Star rating : 4-star. Star rating : 4-star. Star rating : 5-star.

Customer Experience 20

Customer Experience 20

Steven Van Belleghem

JANUARY 17, 2024

Most people rate their visits to Disney World as fantastic, awarding scores of 9/10 or higher. Think, for example, of Star Wars or Harry Potter fans. If you were to grade your visit from 1-10 for each attraction or experience in terms of satisfaction, the average score might be 6.5/10. ‘We’ have recruited a new player.

Customer Loyalty 44

Customer Loyalty Manufacturing Customer Relationship Start-ups 44

Fonolo

APRIL 17, 2019

Another fun fact: Air Canada is the only four-star-rated international carrier in North America. Onholdwith.com is somewhat like the Razzies of industry awards. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. research firm that surveys 20 million global travelers yearly.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Fonolo

APRIL 25, 2019

This, our final story, stars an 18-year-old pizza store manager from Steve’s Pizza in Battle Creek, Michigan, who drove over three hours to Indianapolis to deliver two 16-inch pizzas to a former loyal customer. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. The 225: Mile Pizza Delivery.

Customer Service 104

Customer Service Contact Center Education Customer Retention 104

SugarCRM

JANUARY 10, 2018

In 2013, her collaboration with Pentatonix on Radioactive won “Response of the Year” in the first YouTube Music Awards. The Guild has won multiple awards, including the Greenlight Award for Best Original Digital Series Production, several IAWTV Awards, including Best Comedy Series, the YouTube Video Award for Best Series, the Yahoo!

Entertainment 45

Entertainment Gaming Finance Technology 45

Customer Bliss

MAY 23, 2017

” To win that award, it beat out the Super Bowl (a pretty large event), the FIFA Women’s World Cup final, and more. At Modell’s, LaRocca led its successful sponsorships of the 2014 Super Bowl and the 2013 Major League Baseball All-Star Game. This is the one they won the award for. This helped break down silos.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Steven Van Belleghem

OCTOBER 15, 2023

However, most people rate their visits to Disney World as fantastic, awarding scores of 9/10 or higher and the reason for that is ‘the power of moments’ Companies do not need to have a top score for every interaction to elicit an overall positive emotion.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Qualtrics

APRIL 16, 2019

You can also highlight awards you have won from sites like G2 crowd or Forrester Wave, or aggregate reviews from platforms, such as “4.8 stars out of 1929 reviews on Yelp.”. Customer reviews create social proof and, with the customer’s permission, you can highlight relevant reviews on your homepage or testimonials page.

Close the Loop 34

Close the Loop Social Media Healthcare NPS 34

InteractionMetrics

NOVEMBER 11, 2019

No matter how I felt about the service, when the associate is sharing my screen I always award 5 stars. Don’t do what Microsoft does: At the end of every tech support call, the associate takes me to a site where I am supposed to rate my experience. I’ve fulfilled my end of the social contract, but is that serving Microsoft?

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

InteractionMetrics

NOVEMBER 11, 2019

No matter how I felt about the service, when the associate is sharing my screen I always award 5 stars. Don’t do what Microsoft does: At the end of every tech support call, the associate takes me to a site where I am supposed to rate my experience. I’ve fulfilled my end of the social contract, but is that serving Microsoft?

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

ProProfs

SEPTEMBER 30, 2020

What world champ was the first figure skater ever to star in her own video game? Which country gives Magsaysay awards? Who was the Pittsburgh Steelers coach from 1969 to 1991, the first coach in the history of the NFL to lead a team to four Super Bowl victories? Answer- Chuck Noll. Answer- Michelle Kwan. Answer- Cassius Clay.

Sports 98

Sports Education Gaming Government 98

Comm100

MARCH 8, 2017

Andrew Neff has been awarded the title of “Top 50 Thought Leader” with the International Customer Management Institute in 2014, 2015, and 2016. Her Twitter is home to incredibly useful retweets of Forrester articles, and other invaluable customer service resources that every customer service expert should read. Andrew Neff. AndrewinContact.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He is the Chairman of the judging committee of many prestigious awards such as the UK Customer Experience Awards and the Gulf Customer Experience Awards.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClearAction

JULY 29, 2018

A train driver for Virgin Rail received a customer experience award even though train drivers don’t interact with customers. It’s either hamstrung or propelled by the product itself and by processes, policies, attitudes, data availability, and so forth. Going from Edinburgh to London, this train driver noticed a bump on the rail.

Finance 48

Finance Sports NPS Customer Retention 48

Comm100

JUNE 30, 2016

” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Innovative Customer Service Techniques by Lynda.com. Image source: Lynda.com. Duration: 45 minutes.

Customer Service 55

Customer Service Education Innovation Compliance 55

Zendesk

MAY 18, 2021

Travel points: Award employees with airline points so they can choose their own adventure. Full courses for professionals: Sign the star sales agent up for courses created by industry experts like David Sandler’s Sandler Selling System or Brian Tracy’s 21st Century Sales Training for Elite Performance.

Sales 52

Sales Sports Gaming Non-Profits 52