Intercom, Inc.

OCTOBER 12, 2022

Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . Customize your customer engagement strategy with our next-generation Messenger. Here’s what we’ve built.

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Engineering 252

Engineering Technology Technology Customer Experience 252

Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. Fast response times boost customer satisfaction, showing that concerns are quickly addressed.

Customer Service 52

Customer Service Omnichannel Social Media AI 52

Intercom, Inc.

MAY 6, 2020

More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. No problem.

Start-ups 129

Start-ups Customer Retention 129

Intercom, Inc.

AUGUST 6, 2018

As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? Nearly 50% of our customers opened our first video message!

Customer Relationship 148

Customer Relationship Start-ups Education Sales 148

Zendesk

JUNE 29, 2023

Dutch Bros’ Angie Veek, Senior Director of Customer Experience, and Sonia Martin, Senior Manager of Customer Success, are living examples of that ethos. As part of Zendesk’s CX Moment virtual event series , we spoke with Veek and Martin about how they focus on building relationships with their customers—and why it’s their #1 priority.

Customer Service 52

Customer Service CX Start-ups Voice of the Customer 52

Zendesk

OCTOBER 31, 2023

Konnectify empowers businesses to effortlessly access customer data, oversee support interactions, and even automate standard processes, all from within the familiar confines of the Zendesk environment. Quicker solutions, amplified agent efficiency, and soaring customer satisfaction levels. The outcome?

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

Intercom, Inc.

APRIL 6, 2020

Intercom has been the key to that communication, allowing the company to engage in nearly 100,000 conversations in the past two years and helping the company reach its goal of building a vibrant community. Recent TrustPilot review. For Hiyacar, Intercom is doing more than helping the company to support and grow its member base. “We

Customer Satisfaction 220

Customer Satisfaction Start-ups Technology Technology 220

Inside Customer Service

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. Their enthusiasm made it far easier to connect with customers and assist them. Now, imagine that customer is also an employee. They just came in.

Retail 261

Retail Social Media Finance Sales 261

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Streamline workflows with tag management. Get in front of your customers with new and improved Banners. Want to see these features in action?

Customer Satisfaction 104

Customer Satisfaction Customer Expectations Customer Experience 104

SurveySensum

APRIL 9, 2024

Did you know that companies that excel at customer experience have 1.5 times more engaged employees than companies delivering mediocre customer experience? This shows the exceptional impact engaged employees have on customer experience. Now, what is the first step to boost employee experience ? It is simple.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

Zendesk

AUGUST 30, 2022

The component displays all of the actions a customer has taken in Yext search. With this visibility, your agents can both communicate more efficiently with customers as well as identify gaps in documentation that haven’t effectively answered the customer’s questions. Power BI Connector by Alpha Serve. OCR PDF Converter by Knots.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Intercom, Inc.

JULY 10, 2018

I’ve been asked this so often that I figured I’d share exactly how we use Intercom, the benefits it provides our business and more importantly, the benefits it provides our customers. When a customer has an issue I want to do three things: Chat with them quickly to understand the problem. Standard use cases. Replicate the issue.

Non-Profits 106

Non-Profits Sales Start-ups Customer Feedback 106

Intercom, Inc.

JANUARY 20, 2021

But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. Of course, customers are busy. It’s not just a series of FAQs. Let them scan.

Education 232

Education Engineering Sales 232

Intercom, Inc.

NOVEMBER 13, 2019

In search for a better solution, the team recently started using Custom Bots – our highly customizable bots for sales and support workflows – to reply to inbound requests and triage issues for the team. Our tech support team’s Custom Bot. Automate actions like tagging, routing, and assigning. The result? Painful, right?

Start-ups 143

Start-ups Education Business Operations Sales 143

Intercom

APRIL 27, 2021

Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers? Customer expectations are at an all-time high.

Start-ups 59

Start-ups Customer Expectations Education Touchpoint 59

Fonolo

AUGUST 22, 2023

Well, if you work in the contact center space, you may be familiar with using call-backs to offer customers an alternative to hold time. When inbound calls are spiking or agents are busy, customers can select a call-back from the first available agent instead of waiting on the line. The customer is waiting. How does it work?

Contact Center 67

Contact Center Sales Gaming Customer Service 67

Inside Customer Service

SEPTEMBER 22, 2022

Customer service is hard. Think of it as your overall intent when serving a customer. My clients come to me because they want to develop a customer-focused culture, so I always keep in mind that I'm there to guide them on their journey. The goal is to receive that same feedback from a real customer.

Customer Service 130

Customer Service Start-ups Customer Relationship Management Gaming 130

Aquire

AUGUST 2, 2021

Live chat best practices help organizations more easily convert website visitors into prospects, drastically improve resolution rates of customer issues, and ultimately reduce churn rates by offering the best possible digital experiences. A strategic placement for your live chat window is crucial for customer experience.

Sports 52

Sports CRM Start-ups AI 52

Intercom, Inc.

APRIL 20, 2022

We design simple systems that solve complex problems for our customers. We believe there’s no value in innovating if it doesn’t solve our customer’s problem. I was able to deliver value to our customers only a few weeks after joining Intercom, which boosted my confidence from the outset.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Totango

MAY 31, 2022

Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. At Totango, we understand that this ability to quickly and effectively gather and communicate information is at the heart of customer success – both internally and externally.

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85

Intercom, Inc.

JUNE 12, 2018

You want to be welcoming to your visitors and helpful to your customers, but your time is in demand. That is why we are continually updating our products in ways that help you engage with your visitors, leads and customers quickly and effectively. Create a custom segment to see all accounts you own from the lead and user list.

B2C 174

B2C Start-ups B2B 174

SurveySensum

DECEMBER 19, 2023

Brands diving into this modern approach are reaping rewards, with 64% noting a surge in customer engagement linked directly to their digitally promoted signage. So how do you leverage this tool to amplify customer engagement? Digital signage surveys are interactive displays that collect customer feedback in real-time.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys. It’s important to note here that the customer journey is the product of the customer success program you’ve created.

Start-ups 87

Start-ups Sales Customer Experience 87

Experience Investigators

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

Zendesk

JULY 9, 2021

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers.

Engineering 89

Engineering Invoicing Education Customer Retention 89

Intercom, Inc.

NOVEMBER 24, 2020

The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers. For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit reference numbers.

Engineering 211

Engineering Start-ups Customer Experience 211

Intercom, Inc.

SEPTEMBER 7, 2018

For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Supercharge your pipeline with Custom Bots. See what Custom Bots can can do for you: More leads 24/7. Code-free customization.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Fonolo

NOVEMBER 11, 2022

Set against the backdrop of global labor shortages and increased importance placed on customer service, call center agents find their status rising. . C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it.

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Beyond Philosophy

SEPTEMBER 21, 2023

When discussing the reputation for low prices, this area falls under the Price Image area of customers’ price evaluation. Surprisingly, many non-number factors have a lot more sway for customers. Two Common Pricing Strategies Regarding pricing strategies, most firms engage in two broad categories.

Non-Profits 88

Non-Profits Construction 88

ModSquad

OCTOBER 11, 2022

You need those Easter eggs to keep your community on track and engaged in the right type of content, but you still want to develop distinct personalities for your content and engagement. Before you perfect your customer experience journey, you need the proper people to make it successful. The Journey to the Right People.

Gaming 98

Gaming Customer Experience 98

CSAT.AI

FEBRUARY 22, 2023

Businesses and Customers Want AI It’s a great time to employ AI in your customer service strategy. The 2023 Zendesk CX Trends Report reveals customers are becoming more comfortable with being served by AI and companies are investing in it. Which of These Customer Service AI Tools Are You Using?

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

InteractionMetrics

DECEMBER 8, 2023

Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” What’s Customer Feedback? Choose a particular aspect of the customer journey and focus on that. Why Is It Important?

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

CommBox

JANUARY 28, 2024

Digital customer service diverts some load off the call centers, allowing agents to respond to multiple customers simultaneously and immediately. Repetitive questions are a common issue in customer service. Customers often ask similar questions, making agents repeatedly respond with the same answers.

Customer Service 52

Customer Service Omnichannel Artificial Intelligence CRM 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. We’ve also seen a diversification of communication channels used by contact centers (often called omnichannel solutions), providing more ways for customers to interact with businesses. The Shift to Remote Work.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Comm100

SEPTEMBER 10, 2020

Email is a foundational pillar of customer support. And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel. According to a benchmark report by SuperOffice, 62% of companies do not respond to customer service emails at all!

Omnichannel 52

Omnichannel Social Media Customer Service Case Management 52