Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. New data localization with Australian Data Hosting. Learn more about our data hosting program here.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Intercom, Inc.

MAY 25, 2022

We work exclusively with AWS as our cloud services provider and currently provide data hosting offerings in three different global regions – US, EU, and Australia – each architected across multiple availability zones for high availability. Our tooling allows for high availability. Our teammate app is an Ember.js

Engineering 252

Engineering Technology Technology Customer Experience 252

Customer Think

JULY 13, 2021

Client-side tags have largely accounted for attributing conversions from an affiliate property. But with regulatory changes and complexity in data privacy […]. Right from a handful of affiliates to large communities, the transaction is about settling and attributing the fair number of conversions generated.

101

101

SurveySensum

JANUARY 4, 2024

However, analyzing the data was another headache. So, they used the Text Analytics feature of SurveySensum to tag and analyze thousands of feedback. Step 3: In tag analysis, the tool tagged every comment automatically and gave a detailed report of top trends and customer sentiments in just a few minutes.

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Zendesk

OCTOBER 31, 2023

Real time reporting uses data from integrations to generate aggregate reports with detailed breakdowns for complete visibility on your spend. Konnectify empowers businesses to effortlessly access customer data, oversee support interactions, and even automate standard processes, all from within the familiar confines of the Zendesk environment.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

Intercom, Inc.

AUGUST 27, 2018

If you’re hesitant about having someone new taking a look around your real data, you can add some bumpers to your new support rep’s lane with Restricted Access. Use “learning tags” to get a feel for past conversations. Similar to learning tags, past conversations are an invaluable help resource.

Start-ups 141

Start-ups Engineering Customer Experience 141

Intercom, Inc.

JANUARY 28, 2020

In SaaS you want all relevant and historical data to be automatically aggregated in one source. For example, they’ve tagged premium customers which routes conversations to their VIP inbox for priority support. Additionally, an intricate tagging system allows GetAccept to further enrich user profiles and enhance their marketing efforts.

Sales 138

Sales B2B Engineering CRM 138

Zendesk

DECEMBER 14, 2023

Key features include automatic generation of label tags for your articles, identification of outdated articles, AI-powered analysis of content readability and rewriting suggestion, and automatic translation of content into multiple languages. ChatGPT 4 Auto Tag (Support) is a Zendesk plugin focused on intelligent Auto-Tagging.

AI 52

AI Social Media Compliance Contact Center 52

Totango

MAY 20, 2020

I am happy to introduce more exciting features and functionalities as part of Belize: Write-Back Functionality Now Available with Customer Data Hub. We know you have probably integrated data from multiple data sources to create a complete view of your customers.

Data Entry 62

Data Entry CRM 62

SixteenVentures

AUGUST 26, 2020

All others bring data.” – W. You must bring data, and those data (because ‘data’ is plural) should roll up to a monetary value, which is the language business executives speak. Tag those that match the current Bad-fit definition as, well, Bad-fit. And whatever other data points you come up with.

Sales 128

Sales Start-ups Customer Acquisition 128

CSAT.AI

MAY 3, 2023

5) Improper Tagging When an agent doesn’t use a quality tag the ticket can either be handled by the wrong agent, be shuffled to the wrong place or be lost. As mentioned in our previous article, keep the number of tag options manageable and well thought out. All of this affects mean resolution time and CSAT.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

InteractionMetrics

AUGUST 8, 2023

Examining every comment or getting feedback from every customer is simply unnecessary for achieving accurate data. In fact, if you fail to sample your data, you may inadvertently skew your results. We only need to tag about 370 of them (per customer population) to make an objective analysis. We can already tell you’re smart!)

CX 52

CX Manufacturing Start-ups Customer Feedback 52

Intercom, Inc.

MAY 6, 2020

Turn your conversation data into business insights, with API 2.0. The trove of customer and conversation data you have in Intercom can be incredibly valuable for business insights. Our new API gives you full access to that data so you can generate more powerful reports and use it to drive decision-making. New KickFire app.

Start-ups 129

Start-ups Customer Retention 129

SurveySensum

NOVEMBER 24, 2021

Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Step 1: Categorize the NPS Responses by Creating Tags. After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. You can create your tag list according to the.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

Comm100

MAY 7, 2024

Efficient customer service requires prompt responses, whether from AI chatbots offering instant answers or live agents with quick access to customer data. Personalized interactions based on customer data and insights strengthen connections and loyalty. Reducing friction : Friction happens when customers face obstacles resolving issues.

Customer Service 52

Customer Service Omnichannel Social Media AI 52

Intercom, Inc.

APRIL 13, 2021

Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. ” Taking down data-heavy instances takes a long time as data might need to be relocated for clusters to remain available.

Engineering 249

Engineering Start-ups Technology Technology 249

SurveySensum

DECEMBER 29, 2022

SurveySensum’s Text Analysis tool lets you sort your received feedback and helps you identify the trending tags behind the customer feedback. . Then, after creating the tags, the machine will automatically tag all the feedback in real-time. Moreover, you can automate your surveys, and can easily export the data in CSV format. .

Sentiment Analysis 52

Sentiment Analysis NPS Touchpoint AI 52

Lumoa

NOVEMBER 3, 2022

We recently had a webinar hosted by That Cool Man Garen, where he covers the Lumoa Integrations Hub and how it can be used to pull over your own data, your competitors data, and own the market! Hint: its a feature, not a bug. Check it out now ! Otherwise, there will be no major webinar for December, with it being the holiday season.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Callminer

MAY 17, 2018

Review Existing Data. If you currently struggle with a high number of callbacks and you track call data, set aside time to review and analyze. Tag customer conversations in your contact center with descriptions of how the call ended. What are the main reasons for call-backs?

Contact Center 159

Contact Center Customer Satisfaction Sales 159

Zendesk

AUGUST 30, 2022

Arm your agents with this data so they can provide more relevant answers. Export all Zendesk Support data related to tickets, ticket metrics, agents and users, satisfaction ratings, comments, organizations, etc., Yext User History. The component displays all of the actions a customer has taken in Yext search.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Lumoa

APRIL 14, 2023

is neutral Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available. Lumoa Popup surveys can now accept tags ???? These can be configured to trigger when you want them to, and now you can send background data through them!

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

SurveySensum

NOVEMBER 24, 2023

Challenge with NPS The first step to improving the NPS score is to analyze the data the right way. They get overwhelmed by the number of responses because they do not have any efficient tool to process such a huge number of data. In tag analysis, you will see how the platform can tag every comment automatically.

Text Analytics 52

Text Analytics NPS Customer Retention Net Promoter Score 52

SurveySensum

NOVEMBER 10, 2023

A website feedback tool is a platform that allows businesses and website owners to collect, analyze, and act upon feedback and data from visitors or users of their websites. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

MAY 31, 2022

Business reviews should be able to occur at any time, which means that organizations need to be able to easily gather data and communicate business information to customers in a meaningful way. Dynamically populate the presentation information from attribute data tags. What is Presentation Builder? and free text on the fly.

85

85

Intercom, Inc.

NOVEMBER 24, 2020

“These conversation data attributes empower support teams to create custom fields in each conversation” We’ve evolved conversations to have the same efficiency you get with tickets. These conversation data attributes empower support teams to create custom fields in each conversation. Get all the needed context in one place.

Engineering 211

Engineering Start-ups Customer Experience 211

Lumoa

SEPTEMBER 2, 2022

We want it to be clear who is doing what actions in Lumoa, what data is being shared, who it’s being shared with, etc. Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion. We plan on expanding where User Avatars are used, as well as how.

Close the Loop 83

Close the Loop AI Customer Feedback Customer Service 83

DMG Consulting

OCTOBER 6, 2023

These models use neural networks to find the patterns and structure in the data and apply it to generate original content which is intended to appear as if it has been created by a human being.” Training Data Is Key The underlying training data leveraged by the solutions is essential for the application’s success.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Shep Hyken

AUGUST 10, 2021

Top Takeaways: – The new technology, artificial intelligence, reads and analyzes all support conversations, regardless of channel, and even tags them with reasons. Companies should appreciate their support workers in addition to their data. He believes they should shift away from gut feelings and toward data-driven judgments.

Artificial Intelligence 81

Artificial Intelligence Technology Technology AI 81

Intercom

APRIL 27, 2021

At Userfeed, we’ve discovered the power of leveraging self-serve support to create valuable content from our most common queries, further personalize our proactive support with customer engagement data, and devise efficient workflows that give our reps the time and headspace they need to handle more complex human queries.

Start-ups 59

Start-ups Customer Expectations Education Touchpoint 59

Intercom, Inc.

FEBRUARY 10, 2021

When you accrue enough data to determine the most effective path, you can select the winning variant and direct any new users that enter that Series flow to follow that path. Up until now, goals in Series have been based on individual data in Intercom, enabling you to see how each of your customers is taking action from your messages.

Customer Satisfaction 104

Customer Satisfaction Customer Expectations Customer Experience 104

Zendesk

DECEMBER 15, 2022

It offers comprehensive details about what the user is experiencing including video recordings, screenshots, console logs, and much more technical data. Sync comments and attachments and enable bi-directional data syncing between Zendesk and Jira.

Construction 52

Construction Artificial Intelligence Outlook Government 52

Help Scout

APRIL 27, 2021

Prioritize conversations by using workflows, tags, and folders. Using help desk technology like automated workflows and tagging can give your team a head start on deciding which questions need answering first. For example, a simple workflow might look for phrases like “urgent” and “ASAP” and tag them for a priority response.

Start-ups 117

Start-ups Engineering Customer Service Technology 117

Fonolo

NOVEMBER 11, 2022

Bigger, faster data also continues to change how we work and communicate with each other. C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. The Data Domination Continues . Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Intercom, Inc.

OCTOBER 12, 2022

Whether you overlay a Tooltip over a tagged element, or embed it in the application, Tooltips offer you a way to guide your customers through your product experience, explain new features, or suggest improvements to the way they use your product. Offer your customers information when and where they need it in a non-invasive way.

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Zendesk

JUNE 29, 2023

“So, we began utilizing tags and custom fields so our agents could tag our tickets and capture top trends we were seeing.” To ease support agents’ workload, Martin and her team created triggers to auto-tag tickets based on keywords that pertained to Dutch Bros’ core values.

Customer Service 52

Customer Service CX Start-ups Voice of the Customer 52

Logicalware

JUNE 22, 2023

Each customer inquiry is logged as a ticket, providing a comprehensive view of the customer’s history, including previous interactions, preferences, and relevant data. Agents can add notes, attach documents, or tag colleagues within the system, promoting teamwork and knowledge sharing.

Case Management 52

Case Management Customer Satisfaction Omnichannel Customer Expectations 52

SugarCRM

NOVEMBER 14, 2023

Swaps Monitor is a financial data provider based in New York, serving establishments in the financial sector for over 30 years. A product and assignees are attributed to each new Case and a corresponding tag. Tags change during the lifecycle of each new Case, so the team has a clear picture of how they are handling incoming cases.

Outlook 26

Outlook CRM Start-ups Customer Satisfaction 26