Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Customer Experience Matrix

DECEMBER 13, 2020

It seems just yesterday that we were impressed to hear that a company’s product was “AI-powered”. But AI continues to grow stronger even if it doesn’t get as much attention (which the truly paranoid will suspect is because the AIs prefer it that way). Back in 2018 we saw it at least as often as AI.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Shep Hyken

JULY 26, 2021

15 Ways To Leverage AI In Customer Service by Forbes Business Council. Forbes) From gathering data to speech recognition and message response times, AI can enhance the customer experience in nearly every way when it’s applied correctly. Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

CommBox

JANUARY 28, 2024

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. 56% of customers prefer to message rather than call customer service.

AI 52

AI Customer Service Real Estate B2C 52

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Lightico

JULY 8, 2021

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Who should attend: Auto Finance executives and innovators. . Used Car Week 2021. When: November 15-19, 2021, Las Vegas, NV .

Finance 52

Finance Compliance Retail Innovation 52

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. New-gen WFM takes staffing and service optimization to the next level. Today’s WFM solutions are evolving to keep pace with the changing business world.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. 2021 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. 2021 is the year we let the platform do the work. 2021 is the year we let the platform do the work. We Drove Innovation.

Event Planning 49

Event Planning Construction AI Sales 49

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

DMG Consulting

JUNE 30, 2021

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. What: Releases 2021-2022 Robotic Process Automation Product and Market Report. What: Releases 2021-2022 Robotic Process Automation Product and Market Report. When: Today, 30 June 2021. MEDIA ALERT. Background: .

Contact Center 59

Contact Center Artificial Intelligence AI Technology 59

Execs In The Know

OCTOBER 11, 2021

Artificial intelligence (AI) is radically changing the CX landscape, creating new opportunities for customers to engage with brands, where they want to interact — and for whatever reason — from tech support and customer service to buying something. To create standout experiences, AI must be combined with a key factor: empathy.

AI 52

AI CX Artificial Intelligence Touchpoint 52

VOZIQ

JANUARY 10, 2022

This round-up is a handpicked compilation of AI-driven ideas, best practices, and action plans recommended by our customer retention experts. Five Tips for Creating a Successful AI-Driven Customer Winback Strategy. Why Your AI Project Is Failing to Deliver Value. Not all AI projects are successful. Learn how AI can help.

Customer Retention 40

Customer Retention AI Customer Loyalty Start-ups 40

VOZIQ

OCTOBER 13, 2021

Reston, VA, October 13, 2021: VOZIQ, an AI-powered predictive customer retention solution provider, announced the launch of its redesigned website with a new domain address – voziq.ai Continuous innovation through ACE, established for EVERY client, minimizing the dependency on Data Science, BI, and IT resources.

AI 52

AI Machine Learning ML Customer Retention 52

Uniphore

JUNE 9, 2021

Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. Here are nine important tips — our maverick moves — that can help you on the road to innovating with the best of them: Get Focused on Outcomes. What’s the difference between a result and an outcome?

Contact Center 246

Contact Center Education AI Start-ups 246

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. Taking over dominance of the market is a new generation of artificial intelligence (AI)-enabled, digital-first contact center servicing solutions.

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

AI 60

AI Engineering Artificial Intelligence Innovation 60

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. . © Rawpixelimages | Dreamstime.com. Read the full case study.

AI 96

AI Customer Service B2C Real Estate 96

Logicalware

JANUARY 25, 2022

Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Total Experience (TX) was pegged by Gartner as one of the top technology trends to watch in 2021.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. Adoption Rate for the CBCCI Segment.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Zendesk

APRIL 19, 2021

Companies have put customer service at the top of their priority lists for 2021, and with good reason. Customer service trends 2021: Meeting changing customer expectations. According to Zendesk’s 2021 Customer Experience Trends Report, customers care most about: Quick resolutions. Customer service trends 2021.

Customer Service 76

Customer Service Start-ups Customer Expectations Social Media 76

Sprinklr

SEPTEMBER 9, 2021

Here are some of the most critical: AI-powered insights: Do the insights provide enough context and information to show anomalies and sentiment in real time? Trend analysis: Does the tool use AI to surface market trends that are understandable and usable? Away from the office he enjoys traveling and golf.

Social Listening 110

Social Listening AI Social Media CXM 110

Uniphore

JUNE 15, 2021

Customers are 10x more likely to recommend a brand whose employees can answer their questions* 91% of call center agents are likely to quit their jobs in 2021 † 41% cite stress and burnout as their reason to leave †. Innovators Rethink processes and seek new ways to improve productivity. How to Train and Onboard Agents in 2021.

CX 162

CX Social Media Contact Center Actionable Insights 162

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Customer Think

AUGUST 2, 2021

The NICE CXone Summer 2021 release empowers enterprises to engage customers where their true journey begins and delivers answers faster than ever, ensuring next-gen, digitally fluent CX.

Innovation 52

Innovation AI CX 52

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Intercom

FEBRUARY 22, 2023

Indeed, it’s already being talked about in the same terms as the most transformative communications innovations ever invented. From its famous hallucinations to what it talks about when out in a bar with some of its fictional AI pals like HAL 9000, ChatGPT was (mostly) happy to discuss it all. ChatGPT: Good catch, Liam!

AI 119

AI Start-ups Technology Technology 119

Fonolo

FEBRUARY 16, 2021

We’re expecting many more exciting innovations in the next few months. Contact Center Trends 2021. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

1 to 1

JANUARY 25, 2021

They are expecting easier, better, and faster CX in 2021. The most successful brands will blend Artificial Intelligence (AI) with human intelligence to deliver the hyper-personalized effortless experiences today’s customers crave. TWO: Train employees with AI-powered “customers”. THREE: Empower associates with AI-driven advice.

Artificial Intelligence 29

Artificial Intelligence Unstructured Data Contact Center AI 29

Neosperience

SEPTEMBER 1, 2022

From the bizarre juxtapositions of images created by Dall-E Mini to the NFT market: images generated by AI algorithms are increasingly becoming mainstream. An “autonomous system” is by definition a software, algorithm or AI model capable of performing complex operations without the need for programmer intervention.

AI 52

AI E-commerce Artificial Intelligence Gaming 52

Callminer

FEBRUARY 23, 2021

New Challenges for Call Centers in 2021. Keep reading to see what is on the radar for 2021. AI is here to stay. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes. And in 2021, that means more customers will connect to services remotely. “So,

Technology 376

Technology Technology E-commerce Contact Center 376

Uniphore

DECEMBER 21, 2021

2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Launched our new Uniphore AI-Driven Capabilities , providing enhanced customer experiences.

Machine Learning 49

Machine Learning AI Innovation Government 49

Comm100

MARCH 20, 2024

Similarly, in Canada, the Edelman Trust Barometer reported a drop in public trust in government, falling from 53% in 2020 to 49% in 2021. 24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens. You can read the full story here.

Government 78

Government Social Media Artificial Intelligence Legal 78

1 to 1

JANUARY 18, 2021

At NRF 2021: Retail’s Big Show , retailers and industry experts shared insights and predictions for which retail trends are likely to last even after the pandemic fades. The question is, which of these innovations will we keep?” The rise in mobile commerce shows mobile is key to customer-facing innovation, Knights continued.

Retail 36

Retail Innovation Management Consulting Gaming 36

1 to 1

JANUARY 11, 2022

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

CX 26

CX Artificial Intelligence Machine Learning Contact Center 26

Shep Hyken

AUGUST 16, 2022

The Role of AI in Customer Care. Building Human-Centered AI in Customer Service and Experience . Shep Hyken interviews Seth Dobrin, IBM ‘s first Global Chief AI Officer, leading the company’s corporate AI strategy. Top Takeaways: What do we mean when we talk about AI for business?

Artificial Intelligence 57

Artificial Intelligence AI Healthcare Government 57

Shep Hyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. In this post, we shall compare five customer expectations in 2021 to their reality. Expectation: Customers expect innovation. Customers expect constant innovation. Here are three ideas to keep innovation on track: .

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90