Steven Van Belleghem

OCTOBER 29, 2020

When we think of personalization in the media, the extremely addictive algorithms of China’s platform company ByteDance’s newsapp Toutiao come to mind: not only is Toutiao incredibly fast when it comes to the publication of new content (for instance using bots to report on sports game), its AI filter is one of the best at personalizing.

Education 98

Education Entertainment Sports AI 98

Totango

NOVEMBER 18, 2020

A digital onboarding process enables the customer to quickly learn how to use the product and independently incorporate it into their daily workflows, reducing the time to value. . The Importance of Time To Value. A digital onboarding process helps do this by decreasing onboarding time. . The ability to see bottlenecks.

Close the Loop 79

Close the Loop NPS Customer Feedback Customer Retention 79

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. If yes, then this blog is for you. So, design your category pages clearly, including filtering, and sorting options, navigation bars, product listing, etc. Did the filtering and sorting options refine your product search?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. If yes, then this blog is for you. So, design your category pages clearly, including filtering, and sorting options, navigation bars, product listing, etc. Did the filtering and sorting options refine your product search?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

OCTOBER 19, 2023

Users reported dissatisfaction with the camera quality. The lack of timely software updates and bug fixes. So, let’s start this blog by understanding what is a product survey. Closed-Ended Questions Closed-ended questions offer predefined answer options, making it easier to quantify and analyze responses.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

FEBRUARY 24, 2022

You shouldn’t waste your precious time and effort learning how to use the software. And it will help if your customer feedback tool’s installation and setup time are quick. . It finds top customer complaints and sentiments from those thousands of feedback in real-time so that you can take required actions immediately. ?

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. According to a 2012 Aberdeen Group Report , companies that use live chat save up to 50% or more on support costs versus other methods. Knowledge base. Knowledge Base.

Social Media 51

Social Media AI Machine Learning Technology 51

Intercom

MARCH 9, 2023

Short on time? Still, over time, they’ll become cheaper and more ubiquitous, allowing for more experimentation and discovery. The rise of ChatGPT Krystal Hu: Thank you so much for everyone taking the time to join. Recent breakthroughs with large language models have exceeded all of our expectations.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom

APRIL 27, 2023

But according to Marbue Brown , founder of the consulting firm The Customer Obsession Advantage and long-time CX executive who has worked in companies such as JP Morgan Chase, Amazon, and Microsoft, they are very much not the same. Short on time? If you enjoy the discussion, check out more episodes of our podcast.

CX 52

CX AI Start-ups Customer Service 52

SugarCRM

MARCH 22, 2018

Helping our own customers manage the personal data of their customer base in a responsible way builds trust. These new features will help companies that use SugarCRM products carry out their data privacy responsibilities as solid corporate citizens (and enable GDPR compliance along the way). we are adding a new Data Privacy module.

Compliance 53

Compliance Innovation CRM Legal 53

Intercom, Inc.

OCTOBER 1, 2020

If you’re short on time, here’s a few quick takeaways: The time horizon for your roadmap should be proportional to the age of your company. Intercom’s earlier roadmaps were reflective of where we were at the time – taking each week as it came. Finding the time(line). Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re short on time, here’s a few quick takeaways: The time horizon for your roadmap should be proportional to the age of your company. Intercom’s earlier roadmaps were reflective of where we were at the time – taking each week as it came. Finding the time(line). Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

Comm100

AUGUST 23, 2018

Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

ProProfs

JULY 16, 2020

Content Curation Saves Time. Both executives and employees are on the same page when it comes to saving time. Time is considered a valuable corporate asset especially in today’s modern workplace. . In fact, time is still the number one challenge in workplace learning today , according to the LinkedIn Workplace Learning Report.

Social Media 103

Social Media Gambling Education 103

Execs In The Know

FEBRUARY 17, 2023

But being present and responsive is no longer enough to meet the demands of the modern social consumer. Yes, social media can be a treasure trove for customer insights and brand advocacy, but if executed poorly without the proper framework and tools in place, it can also be a giant abyss, sucking up your time and resources with little ROI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Fonolo

SEPTEMBER 14, 2023

strategy in goal-setting is key: it provides direction and helps focus your team’s time and energy. In this blog, we’ll discuss how to create goals that will take your call center to the next level. That’s the kind of company atmosphere that filters down into a positive customer experience, too. Using the S.M.A.R.T

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

ProProfs

APRIL 5, 2022

Getting your hands on details of high potential prospects can, at times, seem as difficult as anything else in the business landscape. . Powered by automation, lead generation software can drastically reduce the amount of manual outreach and follow-ups, saving a ton of time, effort, and money. What Makes a Good Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Zendesk

MARCH 31, 2021

With more people staying home due to COVID-19, there’s a greater need for customer service—Zendesk’s Benchmark Snapshot report found that support requests have increased 16 percent since the pandemic started. A stressed-out staff—plus long wait times—are sure to lead to disgruntled customers. 8 great FAQ page examples.

Start-ups 52

Start-ups Retail CRM Engineering 52

Intercom, Inc.

JUNE 23, 2020

For further information on the Conversational Support Funnel and today’s announcement check out this blog post from our SVP Product Paul Adams. I’ve got various product managers reporting into me and we focus primarily in the support space. We’re joined by. Emmet Connolly : Senior Director of Product Design.

Start-ups 118

Start-ups Gaming Machine Learning Technology 118

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Buffer allows you to manage your entire social media strategy from one place and collect reports from across your networks. Stage 2: Engage.

Technology 223

Technology Technology B2C B2B 223

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Misuse Canned Responses.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Comm100

MARCH 14, 2018

This blog post is the first part of a 3-part series: 5 Things to Consider Before Drafting Sales Letters and Emails. Knowing the purpose of your letter will help you establish your offer ahead of time. Tips: Many copywriters report that two-page sales letters tend to work best for most of their B2C clients.

Sales 41

Sales B2C B2B Customer Service 41

Qualtrics

NOVEMBER 10, 2020

filter results by your chosen criteria. get support for your best-in-class study at every stage, from survey launch to results reporting. Social Mention scours more than 100 social media sites such as Facebook, Twitter, Google, blogs, videos and images for mentions of your brand, competitors, or any keywords you wish to input.

Social Media 55

Social Media Non-Profits Education B2C 55

ProProfs

MARCH 30, 2022

A WP quiz plugin provides a number of benefits for your blog as well as any business that goes along with it. Here’s why your company should leverage this simple tool for its WordPress blog. People that hang around on your blog or website for taking the quiz may end up making a purchase, improving your conversions. LearnDash.

Social Media 52

Social Media Start-ups Education Entertainment 52

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. As we are spending an increased amount of time on social media, for instance, it’s only natural that this channel should become the one where we could also shop for clothes or books, order tickets, buy food and many other things.

Entertainment 97

Entertainment CX Government Retail 97

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. How many times they have reached your company? From the cloud, customer data is accessible in real time to users from different departments, from any device.

Social Media 49

Social Media CRM Social Listening Omnichannel 49