Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Even if you’re not planning to use to use live chat for financial transactions or other sensitive data, selecting a fully compliant live chat solution provides greater flexibility to introduce new features and services later.

Compliance 82

Compliance Education CRM Healthcare 82

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Retention Technology Technology 89

Intercom, Inc.

DECEMBER 14, 2022

Introducing our most customizable Messenger yet. Make the Messenger your own by customizing to suit your brand so it feels like an extension of your product, matching fonts, colors, layout, and more. 2022 has been a year for the books, with major changes and uncertainty across every industry. . Tickets: a new way to use Intercom .

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. A bigger staff isn’t necessarily a more efficient staff, and hiring someone with the wrong skill set can introduce inefficiencies that become magnified the bigger your team grows.

Start-ups 97

Start-ups Technology Technology CRM 97

Comm100

JANUARY 17, 2024

The necessity to introduce automation into customer service operations is becoming stronger by the month. This transformation is rooted deeply in the integration of advanced automation and artificial intelligence. How does it benefit organizations and customer experience? Table of Contents What is automation in customer service?

AI 77

AI Customer Service Technology Technology 77

Steven Van Belleghem

MAY 3, 2022

And as always, I wanted to write down my top insights here on my blog as well: Going above and beyond. They’re even planning on adding additional restaurants, 795 suite guest rooms and 231 residences. You can listen to our podcast conversation here: [link]. The simplest way to illustrate this is with one of my own experiences.

CX 109

CX Entertainment Sports Customer Feedback 109

Intercom, Inc.

JANUARY 25, 2019

A while ago, we introduced a feature called Inbox reports , which gives you metrics about your support team, number of conversations, how quickly your team is getting back to them and how happy the customers are with those conversations. We’re conditioned to think from an early age that exciting things are the best. This is done.”

Engineering 168

Engineering Start-ups Technology Technology 168

Execs In The Know

OCTOBER 6, 2022

‘Tis the Season for Digitalization. Despite staggering inflation, consumer spending has hardly let up. Global e-commerce sales reached $4.9 trillion in 2021 and are expected to increase to $7.4 trillion in 2025. It’s a reality many of us have come face-to-face with at some point. And, it appears Gartner is not alone in their prediction.

Retail 52

Retail E-commerce Contact Center Social Media 52

Totango

JUNE 9, 2020

For the SaaS enterprise, that means adapting traditional customer renewal best practices to suit the current conditions. The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. That is not entirely true. How to Encourage Renewals. Demonstrate Value.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

Hodusoft

OCTOBER 14, 2022

The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. It also introduces an auto attendant feature for preventing missed calls. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. The future of customer experience is decided. Probably not. Every each of them answered the following questions: How do you see the future of customer experience?

CX 129

CX Customer Experience Education Machine Learning 129

Totango

OCTOBER 1, 2020

The volumes and customer-to-CSM ratios mentioned above give a basic guide to the customer engagement model that may best suit your enterprise and customer accounts, but there is more to optimizing customer success than just balancing a headcount. What Is Customer Engagement? Types of Customer Engagement Models.

Start-ups 71

Start-ups Customer Loyalty Customer Relationship Sales 71

Beyond Philosophy

OCTOBER 20, 2014

The Vampire: While these employees tend to be popular and well connected within the organization, they adeptly introduce negativity into any situation and thrive on draining the energy from the room, or sucking the blood out of any good momentum. Toxic employees are people who poison the culture at work.

CEM 117

CEM Construction Customer Experience 117

Intercom, Inc.

JUNE 26, 2019

Look for meetups and other easy, low effort ways like blogging to begin to build your content and work your way up. For almost as long, I’ve been working behind the scenes, helping colleagues hone their material and practice their delivery. Why are talks important? Why are talks important? Talks serve many practical purposes.

Education 215

Education Start-ups Engineering 215

Aquire

AUGUST 30, 2021

Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe the owner greets you by name. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like. First, let’s take a look at the nuts and bolts. Automated individualization.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Totango

SEPTEMBER 15, 2020

Your customer stakeholders can become powerful product advocates within their company and help to explain your shared goals and potentials among team members and the C-suite. Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. Proactively Take Action.

Scorecard 70

Scorecard Net Promoter Score Start-ups Customer Retention 70

ClientSuccess

NOVEMBER 26, 2018

While many customer success managers (CSMs) are well-versed in the day-to-day activation and implementation conversations with customers, introducing them to additional services, turning them into advocates, and having upsell conversations, their customer marketing strategies and results can often fall short.

Customer Retention 56

Customer Retention Innovation Customer Satisfaction Customer Relationship 56

Confirmit

DECEMBER 21, 2016

I’m excited to write this blog just as I approach my 2-year anniversary with Confirmit! I spent the first few months marveling at how many amazing products are in our suite, and how many brilliant (and nice!) At this time back in 2014, I was just getting ready to start. Teamwork is key.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

ClientSuccess

SEPTEMBER 15, 2018

While it’s clear why Customer Success should be involved in executive initiatives and C-Suite planning, the reasoning behind including other departments in customer success strategy planning may take a little explanation. Let’s start with the most obvious: sales. But marketing can be an entirely different story.

Sales 40

Sales Start-ups 40

Confirmit

JUNE 26, 2017

The speaker line-up was impressive, including a wide variety of new and old speakers introducing the audience to exciting ideas and innovations that are driving the future of research. 2017 marked my third IIEX North America and I think this was the biggest and best one yet! Overall, I felt that the presentation went really well.

Gaming 40

Gaming Innovation 40

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. Just as the proverb implies, there is a lot of potential in the assets you already influence. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model.

B2B 62

B2B VOC Customer Feedback Voice of the Customer 62

Beyond Philosophy

NOVEMBER 2, 2014

The Vampire: While these employees tend to be popular and well connected within the organization, they adeptly introduce negativity into any situation and thrive on draining the energy from the room, or sucking the blood out of any good momentum. Toxic employees are people who poison the culture at work. Toxic Employees Are Contagious.

Construction 74

Construction Customer Experience 74

CX Accelerator

MAY 15, 2019

Jeff is introduced by Fancy Mills, ICMI’s Group Training & Content Director, who explains that he’s provided training via LinkedIn Learning to a massive 140,000 people in six countries. To illustrate this, Jeff asks us to introduce ourselves to three other people, find out one of their interests and their customer service strength.

Contact Center 51

Contact Center Customer Service Start-ups Technology 51

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Many companies experience numerous challenges in the ares of customer experience transformation.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. When we publish anything, our goal is always to serve up actionable, well-researched content that has something to say and contributes to the conversation. We’re proud of everything we published this year, but these are the pieces that stood out.

Sales 40

Sales Finance 40

Hodusoft

NOVEMBER 1, 2022

FCR serves as one of the most crucial metrics in this effort. The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. FCR allows you to quickly determine how well a caller was assisted and what happened next. A good FCR is a priority for businesses.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

SugarCRM

JANUARY 21, 2020

We launched several new products, announced exciting acquisitions and introduced the world to a whole new suite of solutions to help companies succeed at marketing, selling and customer service. And then there was the biggest transition of all. Like I said, a lot has happened in the past 12 months. . 20: Welcome to the New SugarCRM!

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

Comm100

MARCH 2, 2022

This blog will explain why credit unions must adopt digital support channels to deliver the member engagement that their current and future members expect, and how to do it smoothly and cost-effectively. This means that while making a profit is a bank’s priority, credit unions’ overriding goal is to provide the best service to their members.

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Intercom, Inc.

JANUARY 16, 2020

In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Andrey and his team are finding out. Miro has made the move from product to platform.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Comm100

MARCH 20, 2018

Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. And writing personalized letters to customers on their special days – such as birthdays or anniversaries – can set your company apart from the competition, and help and you build business relationships that could last a lifetime.

Non-Profits 40

Non-Profits B2B Sales Sports 40

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. Other businesses still have not only survived, they have thrived amidst these changes. Who is doing this right?

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Win the Customer

AUGUST 22, 2023

In this blog post, we will explore the customer journey in online shopping and highlight how technology has revolutionized every step, from browsing to delivery. Augmented Reality (AR) : Some retailers have introduced AR technology, allowing customers to virtually try on clothing or visualize how furniture might fit into their homes.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Totango

FEBRUARY 5, 2024

We really believe that customer success has its opportunity to have that seat at the C-suite table because they’re now so tied to growth for the enterprise,” Karen emphasized. In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey.

Sales 100

Sales NPS Technology Technology 100

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

Comm100

JULY 5, 2021

In this blog we’re going to explore the key elements that you need in an IT ticketing system to significantly improve agent performance and take your customer support to a new level. Do you plan to introduce additional products or services to the market? You should be receiving them from email, live chat, and social media.

Social Media 59

Social Media Omnichannel Customer Acquisition Customer Service 59

Intercom, Inc.

SEPTEMBER 22, 2022

They work with consulting firms, hire their own analysts, buy data management software. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. And for a while, that was the case for Michele.

Start-ups 138

Start-ups Invoicing Education Sales 138

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. 3 Factors influencing tNPS score Create your tNPS in just 5 steps How to analyze tNPS data? Takeaway In the realm of customer-centric businesses, one thing is clear—they understand the immense power of customer feedback. That’s where we come in.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52