Remove blog tag service-levels
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Features, Bugs, Insights and the Art of Solving Customer Problems

Customer Service Life

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Customer service professionals are hired and wired to find solutions for customers. Assign a tag to each issue – In our ticketing system we can add tags to tickets.

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Product News – November 2022

Lumoa

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one. Hint: its a feature, not a bug.

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B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

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What is a Ticketing system?

Logicalware

Ticketing systems help customer service teams to manage, prioritise and track customer requests. As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. So in this blog, we’ll explain how they work and how they can improve your workflows.

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Best Practices for Protecting Your CX Program During Economic Volatility

Execs In The Know

If you’re ready to level up your CX for economic volatility, we’re here to help. In other words: updates and upgrades to the way your customers experience your product or service are most impactful when it comes to customer loyalty, accounting for over 36% of increase in loyalty. Guest blog post written by ibex.

CX 97
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tNPS Survey Guide: What, When, Why, & How

SurveySensum

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. It helps you improve your products and services, increase customer retention, and more. By analyzing the feedback collected through tNPS surveys, you gain insights into your customers’ feelings and experiences on a granular level.

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Social Media as a Service Differentiator: How to Win in 2023

Execs In The Know

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.